Identified and resolved potential software issues before contract signing, saving a healthcare company $700k across seven facilities. Demonstrated fiscal responsibility and a proactive approach to mitigate financial risks.• Guided cross-functional teams in collaborative workshops, resulting in effective solutions to business challenges. Improved operational efficiency and optimized revenue potential.• Provided expert guidance during a significant PMO/Demand management overhaul. Enabled… Show more Identified and resolved potential software issues before contract signing, saving a healthcare company $700k across seven facilities. Demonstrated fiscal responsibility and a proactive approach to mitigate financial risks.• Guided cross-functional teams in collaborative workshops, resulting in effective solutions to business challenges. Improved operational efficiency and optimized revenue potential.• Provided expert guidance during a significant PMO/Demand management overhaul. Enabled a smooth transition to new processes and methodologies, ensuring adaptability to the evolving project management landscape.• Contributed to the BA team's success by creating comprehensive training materials. Empowered business analysts to excel in their roles, fostering organizational success. Show less

As the Lead Business Analyst for the Election Management Systems Team, conducted in-depth analysis of vendors' Business Analysts and Requirements Processes. Provided valuable recommendations for improvement, enhancing overall project efficiency.• Thoroughly assessed vendor performance, leading to the identification of contract breaches. Demonstrated keen oversight and strategic thinking to safeguard project integrity and contractual obligations.

Spearheaded meticulous documentation of processes across multiple departments using UiPath, showcasing an acute attention to detail.• Analyzed over 1000 traces, each comprising over 5000 actions, demonstrating analytical prowess and a commitment to a thorough understanding of organizational processes.• Identified and implemented areas for business process improvement, leveraging Robotic Process Automation (RPA). This initiative led to a streamlined operational framework and… Show more Spearheaded meticulous documentation of processes across multiple departments using UiPath, showcasing an acute attention to detail.• Analyzed over 1000 traces, each comprising over 5000 actions, demonstrating analytical prowess and a commitment to a thorough understanding of organizational processes.• Identified and implemented areas for business process improvement, leveraging Robotic Process Automation (RPA). This initiative led to a streamlined operational framework and significantly enhanced organizational efficiency. Show less

Successfully crafted a comprehensive Product Roadmap for Coach's WebApp through a series of targeted Internal and External Workshops. Focused on envisioning and ideation, these workshops gathered stakeholder insights, ensuring alignment with organizational goals and vision.• Developed a tailored Gamification Roadmap for Athletes, enhancing engagement and motivation within the WebApp. Identified key gamification strategies through insightful analysis of the target audience, driving increased… Show more Successfully crafted a comprehensive Product Roadmap for Coach's WebApp through a series of targeted Internal and External Workshops. Focused on envisioning and ideation, these workshops gathered stakeholder insights, ensuring alignment with organizational goals and vision.• Developed a tailored Gamification Roadmap for Athletes, enhancing engagement and motivation within the WebApp. Identified key gamification strategies through insightful analysis of the target audience, driving increased athlete participation.• Ensured data integrity and seamless functionality by researching and integrating a Key Data Source API into both the Mobile and WebApp. This integration provided accurate and reliable data, empowering coaches to make informed decisions for an enhanced user experience.• Led workshops focused on envisioning and ideation to define requirements for new business processes. Collaborated with stakeholders and subject matter experts to identify and document necessary requirements. Contributed to the development of Standard Operating Procedures (SOPs) to ensure consistency and efficiency in process execution. Show less

Successfully facilitated a Vision (Envisioning/Ideation) workshop for a prominent B2B and B2G/B2A e-commerce site. • Leveraged collaborative sessions to envision future goals and ideate innovative solutions.• Conducted a Requirements Workshop to define a comprehensive Product Roadmap, meticulously creating EPICS/Features in JIRA. Ensured alignment with organizational objectives and strategic planning.• Organized Business Process workshops to re-engineer corporate operational… Show more Successfully facilitated a Vision (Envisioning/Ideation) workshop for a prominent B2B and B2G/B2A e-commerce site. • Leveraged collaborative sessions to envision future goals and ideate innovative solutions.• Conducted a Requirements Workshop to define a comprehensive Product Roadmap, meticulously creating EPICS/Features in JIRA. Ensured alignment with organizational objectives and strategic planning.• Organized Business Process workshops to re-engineer corporate operational processes. Collaborated with stakeholders to meet various business needs, contributing to enhanced efficiency and effectiveness. Show less

Successfully organized and facilitated requirements workshops to define the specific needs of a regional Grocery store Chain for their BI/reporting solution. Collaborated with stakeholders to ensure thorough understanding and documentation of their requirements.• Played a pivotal role in managing and interpreting the business needs of a Small Credit Union. Bridged the gap between business requirements and technical implementation through effective communication and analysis, ensuring… Show more Successfully organized and facilitated requirements workshops to define the specific needs of a regional Grocery store Chain for their BI/reporting solution. Collaborated with stakeholders to ensure thorough understanding and documentation of their requirements.• Played a pivotal role in managing and interpreting the business needs of a Small Credit Union. Bridged the gap between business requirements and technical implementation through effective communication and analysis, ensuring efficient fulfillment of the Credit Union's needs. Show less

Spearheaded the refinement of requirements methodologies tailored for smaller and medium-sized clients, showcasing an innovative approach.• Leveraged extensive expertise to elevate the effectiveness and efficiency of the requirements-gathering process, optimizing resource utilization.• Through meticulous analysis and adaptation, played a key role in establishing a streamlined approach that precisely aligned with clients' unique needs and objectives, resulting in enhanced project… Show more Spearheaded the refinement of requirements methodologies tailored for smaller and medium-sized clients, showcasing an innovative approach.• Leveraged extensive expertise to elevate the effectiveness and efficiency of the requirements-gathering process, optimizing resource utilization.• Through meticulous analysis and adaptation, played a key role in establishing a streamlined approach that precisely aligned with clients' unique needs and objectives, resulting in enhanced project outcomes. Show less

solutions to meet their unique needs.• Successfully assisted three clients in clarifying their specific requirements, enabling the modification and customization of software to align precisely with their individual needs.• Aimed to ensure the software is customized to each client's requirements, resulting in highly tailored and effective solutions. Consistently delivered outcomes that aligned with individual client needs and expectations.

Collaborated with business and accounting departments in SIRVA to conduct thorough root cause analysis for revenue projects, identifying underlying issues. Utilized analysis to provide sustainable solutions addressing identified root causes, showcasing problem-solving skills.• Actively collaborated with SIRVA's Client, Walmart Inc. Global Mobility team, as a business analyst. Led SIRVA's PM Development team in identifying and implementing solutions for various opportunities and enhancements… Show more Collaborated with business and accounting departments in SIRVA to conduct thorough root cause analysis for revenue projects, identifying underlying issues. Utilized analysis to provide sustainable solutions addressing identified root causes, showcasing problem-solving skills.• Actively collaborated with SIRVA's Client, Walmart Inc. Global Mobility team, as a business analyst. Led SIRVA's PM Development team in identifying and implementing solutions for various opportunities and enhancements within the company's licensed software.• Focused on delivering effective and tailored solutions to meet Walmart's specific needs, driving operational efficiency and contributing to the success of the partnership. Show less

Led, managed, and facilitated multiple requirement workshops during project initiation. Notably, successfully consolidated two separate systems and a manual process for managing Workers Comp and General Liability Insurance on Construction Sites.• In the workshops, defined project scope, validated vendor selection, identified initial gaps between vendor products and existing business processes, and conducted detailed requirements and data gap analysis ahead of schedule. This strategic… Show more Led, managed, and facilitated multiple requirement workshops during project initiation. Notably, successfully consolidated two separate systems and a manual process for managing Workers Comp and General Liability Insurance on Construction Sites.• In the workshops, defined project scope, validated vendor selection, identified initial gaps between vendor products and existing business processes, and conducted detailed requirements and data gap analysis ahead of schedule. This strategic facilitation brought the project back on track, resulting in significant savings and securing a multi-million-dollar client after an external vendor failure.• Conducted several requirement workshops to define new requirements for a system being decommissioned due to technology upgrades for the Fee management system. Ensured a smooth transition with a focus on adapting to technological advancements. Show less

Successfully elicited product requirements for the Encounters Management System, Auto-Enrollment System, and a single IVR System across four call centers. Ensured alignment with business objectives and operational efficiency.• Implemented a robust process for managing production issues across all lines of business, handling approximately 5-10 issues per day. Demonstrated efficiency in issue resolution, contributing to operational smoothness.• Established a Business Systems Analysis… Show more Successfully elicited product requirements for the Encounters Management System, Auto-Enrollment System, and a single IVR System across four call centers. Ensured alignment with business objectives and operational efficiency.• Implemented a robust process for managing production issues across all lines of business, handling approximately 5-10 issues per day. Demonstrated efficiency in issue resolution, contributing to operational smoothness.• Established a Business Systems Analysis Center of Excellence (BSA COE) for six or more business analysis initiatives. Fostered a collaborative environment focused on excellence in business systems analysis.• Assisted in developing an efficient process for managing defects and enhancements, addressing approximately 15-20 items per day. Contributed to improved software quality and responsiveness to business needs. Show less

Developed a comprehensive plan to groom and refine over 550 user stories for a Gas Transportation Management System. Ensured a detailed and organized approach to meet project objectives.• Facilitated grooming sessions to ensure effective collaboration and documentation of user stories in Confluence. Contributed to clear communication and understanding of project requirements.• Took charge of leading the UI/UX Team, successfully realigning its progress. Demonstrated leadership skills in… Show more Developed a comprehensive plan to groom and refine over 550 user stories for a Gas Transportation Management System. Ensured a detailed and organized approach to meet project objectives.• Facilitated grooming sessions to ensure effective collaboration and documentation of user stories in Confluence. Contributed to clear communication and understanding of project requirements.• Took charge of leading the UI/UX Team, successfully realigning its progress. Demonstrated leadership skills in steering the team towards project goals.• Conducted UI/UX workshops with customers, actively seeking their input and approval for mockups and wireframes. Ensured alignment with customer expectations, contributing to a user-friendly and client-approved system. Show less

Played a pivotal role in assisting the Birth Defect Registry Team in defining requirements for developing the new Zika Virus Birth Defect Registry. Conducted numerous requirement workshops, effectively bringing the project back on schedule. Demonstrated problem-solving skills and project management acumen.• Successfully re-engineered the business process by leveraging over 3,500 spreadsheets and conducting multiple requirement workshops. This initiative led to the development of SEEDS… Show more Played a pivotal role in assisting the Birth Defect Registry Team in defining requirements for developing the new Zika Virus Birth Defect Registry. Conducted numerous requirement workshops, effectively bringing the project back on schedule. Demonstrated problem-solving skills and project management acumen.• Successfully re-engineered the business process by leveraging over 3,500 spreadsheets and conducting multiple requirement workshops. This initiative led to the development of SEEDS (SNAP-Ed Electronic Data System), showcasing adaptability and efficiency in process improvement. Show less

• Worked closely with the Business Development and Revenue Development teams, playing a key role in extracting ideas and transforming concepts into reality. Initiated and delivered several projects, including Top Ten Reviews (TTR) for B2C and the Business Coaching System for B2B on Business.com.• Developed requirements for the Matrix Ranking tool, resulting in a substantial cost-saving of $70K per site for 4K-6K new or refreshed sites annually. Demonstrated financial acumen and strategic… Show more • Worked closely with the Business Development and Revenue Development teams, playing a key role in extracting ideas and transforming concepts into reality. Initiated and delivered several projects, including Top Ten Reviews (TTR) for B2C and the Business Coaching System for B2B on Business.com.• Developed requirements for the Matrix Ranking tool, resulting in a substantial cost-saving of $70K per site for 4K-6K new or refreshed sites annually. Demonstrated financial acumen and strategic thinking.• Conducted highly productive workshops to extract ideas, transform requirements, and effectively communicate them to the development team. Ensured a collaborative and communicative environment for successful project implementation. Show less

Conducted requirements workshops to ensure the company stays ahead of technological advancements, resulting in faster claim outcomes and exceptional customer experiences.• Defined requirements for a system aimed at selling Salvaged Vehicles following total loss claim settlements, contributing to streamlined processes and improved customer service.• Identified requirements for a system managing Subrogation Claims from initial liability determination through arbitration. This contribution… Show more Conducted requirements workshops to ensure the company stays ahead of technological advancements, resulting in faster claim outcomes and exceptional customer experiences.• Defined requirements for a system aimed at selling Salvaged Vehicles following total loss claim settlements, contributing to streamlined processes and improved customer service.• Identified requirements for a system managing Subrogation Claims from initial liability determination through arbitration. This contribution led to efficient claims handling and dispute resolution.• Meticulously captured and analyzed requirements, contributing to the development of efficient and effective solutions for the company and showcasing a commitment to technological innovation and operational excellence. Show less

Brought on board to hire, train, and lead a team of 10 Business Analysts for a $250M Core System Replacement project. Demonstrated leadership in team development and project management.• Designed and developed a requirements approach within the unique program with an untraditional SDLC and the use of Business Analysts. Contributed to changing the SDLC to include all four types of requirements needed for software development.• Implemented a new Core system that had never before operated… Show more Brought on board to hire, train, and lead a team of 10 Business Analysts for a $250M Core System Replacement project. Demonstrated leadership in team development and project management.• Designed and developed a requirements approach within the unique program with an untraditional SDLC and the use of Business Analysts. Contributed to changing the SDLC to include all four types of requirements needed for software development.• Implemented a new Core system that had never before operated in the USA, showcasing adaptability and innovation in the financial sector.• Delivered a $250M project ahead of schedule by hiring talented BAs and guiding them through the process. Demonstrated project management efficiency and successful team leadership. Show less

Recruited by a third-party IT solutions provider to elicit requirements for the Credit Card on File Feature for PCI SSI Level One Certified Credit Card Payment Processing Software. Showcased expertise in the finance and payment processing domain.• Assisted Sales in identifying customer needs regarding Credit Card and ACH (electronic check) processing. Contributed to a customer-centric approach and alignment with market demands.• Served as a Product Manager, developing a tactical product… Show more Recruited by a third-party IT solutions provider to elicit requirements for the Credit Card on File Feature for PCI SSI Level One Certified Credit Card Payment Processing Software. Showcased expertise in the finance and payment processing domain.• Assisted Sales in identifying customer needs regarding Credit Card and ACH (electronic check) processing. Contributed to a customer-centric approach and alignment with market demands.• Served as a Product Manager, developing a tactical product plan for three payment products. Demonstrated strategic thinking and leadership in product development. Show less

Assisted in course-correcting derailed building reconstruction projects by gathering functional requirements using a collaborative workshop. Applied analytical principles for system and risk assessment, showcasing problem-solving skills.• Removed 1700 square feet of space, resulting in a significant cost-saving of $1M in change orders and over $150K in design costs. Demonstrated fiscal responsibility and efficiency in project management.• Completed project requirements in 1 month… Show more Assisted in course-correcting derailed building reconstruction projects by gathering functional requirements using a collaborative workshop. Applied analytical principles for system and risk assessment, showcasing problem-solving skills.• Removed 1700 square feet of space, resulting in a significant cost-saving of $1M in change orders and over $150K in design costs. Demonstrated fiscal responsibility and efficiency in project management.• Completed project requirements in 1 month (typically six months), contributing to putting the project back on schedule. Showcased efficiency and effectiveness in delivering project objectives within tight timelines. Show less

Hired by a 200-employee golf equipment manufacturer to put together a transportation management system (TMS). Formulated a vision for three projects by defining goals and issues, including Business Objective Diagram, Context Diagram, and Feature Tree.• Defined a customized Agile requirement process utilizing MS Office tools. Demonstrated adaptability and innovation in implementing efficient project management practices.• Identified requirements for the new TMS, using Use Cases and… Show more Hired by a 200-employee golf equipment manufacturer to put together a transportation management system (TMS). Formulated a vision for three projects by defining goals and issues, including Business Objective Diagram, Context Diagram, and Feature Tree.• Defined a customized Agile requirement process utilizing MS Office tools. Demonstrated adaptability and innovation in implementing efficient project management practices.• Identified requirements for the new TMS, using Use Cases and Activity Diagrams through the facilitation of multiple workshops. Contributed to a comprehensive understanding of project needs.• Successfully maneuvered the decision and approval process in a challenging family-owned business environment. Showcased effective communication and negotiation skills in navigating organizational dynamics. Show less

Hired by a private company contracted by the federal government to define requirements and transition into Agile development. Showcased adaptability and proficiency in implementing Agile methodologies.• Oversaw the Document Management System (DMS) for Business Analysts, ensuring efficient document handling and collaboration within the team.• Successfully trained Analysts and implemented an Agile requirements process. Demonstrated leadership in facilitating process changes and improving… Show more Hired by a private company contracted by the federal government to define requirements and transition into Agile development. Showcased adaptability and proficiency in implementing Agile methodologies.• Oversaw the Document Management System (DMS) for Business Analysts, ensuring efficient document handling and collaboration within the team.• Successfully trained Analysts and implemented an Agile requirements process. Demonstrated leadership in facilitating process changes and improving project management efficiency.• Helped define requirements for the Document Management System (DMS) - atlas, specifically for Flood Insurance Claims. Contributed to the development of a system tailored to the unique needs of the flood insurance domain. Show less

Brought in to help convert the antiquated mainframe retirement system to Onbase (EMS), automating all related paperwork and transferring existing microfilm to digital. Demonstrated expertise in system modernization and efficiency improvement.• Developed the vision for the Wyoming project by defining goals and issues, including Business Objective Diagram, Context Diagram, and Feature Tree. Contributed to a comprehensive understanding of project objectives.• Facilitated numerous workshops… Show more Brought in to help convert the antiquated mainframe retirement system to Onbase (EMS), automating all related paperwork and transferring existing microfilm to digital. Demonstrated expertise in system modernization and efficiency improvement.• Developed the vision for the Wyoming project by defining goals and issues, including Business Objective Diagram, Context Diagram, and Feature Tree. Contributed to a comprehensive understanding of project objectives.• Facilitated numerous workshops to define the requirements of the new retirement system using use cases and storyboards. Ensured a collaborative approach to requirement gathering and project alignment.• Delivered a system better equipped to handle Wyoming’s growth in population and increase in state employees. Contributed to the scalability and efficiency of the retirement system in response to the state's evolving needs. Show less

Here, I joined a company to create a requirements management process, from Business Case to Use Case Storyboards. As a result, I mentored Business Analysts and played a crucial role in creating a Change Control Board Policy and procedures.

For my neighborhood, I started, led, and grew neighborhood a Block Watch group to include +200 members in less than six months. We developed a program that eliminated Graffiti within 24 hours of being reported.