● Proficient in Zoho CRM system, offering live remote assistance to Android, Windows, and Mac users across the globe.● Skillfully handle a high volume of inbound interactions, ensuring timely and effective resolutions.● Adhere to communication protocols while addressing diverse topics.● Identify customer requirements, clarify details, conduct thorough research, and deliver optimal solutions or alternatives.● Actively seize upselling opportunities as they arise.● Cultivate lasting customer relationships by going the extra mile in engagement.● Maintain comprehensive and organized records of all conversations within our database.● Consistently achieve individual and team targets, both in quality and quantity.● Ensure seamless communication equipment functionality by promptly reporting issues.● Stay updated on product descriptions and industry trends through continuous learning and participation in educational opportunities.

● Proficiently oversee, diagnose, and manage local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, Internet connections, and peripheral devices.● Assess, install, and configure computer hardware, networking software, operating systems, and various software applications.● Deploy network traffic and security monitoring tools while enhancing server efficiency.● Expertise in designing and implementing networks utilizing Mikrotik routers.● Execute routine network start-up, shutdown, and maintain accurate control records.● Vigilantly monitor security systems to ensure optimal protection.● Offer adept problem-solving solutions to address the needs of network users.