Sk Shofiqul Anwar Email and Phone Number
At IntegratingMe, our team's excellence in providing remote tech support is underpinned by a solid understanding of Zoho CRM and seasoned networking skills. The role demands not just addressing high-volume inquiries, but also applying problem-solving expertise to ensure swift and effective resolutions that cement customer loyalty and open avenues for upselling.With a commitment to cybersecurity, the focus is on creating secure digital experiences for clients globally. This entails a proactive stance in managing network security and leveraging competencies in troubleshooting and networking. Our dedication to professional development is evident in continuous learning, which is vital for maintaining exemplary service standards in the dynamic field of tech support.
Integratingme
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Senior Tech Support AgentIntegratingme May 2018 - Present● Proficient in Zoho CRM system, offering live remote assistance to Android, Windows, and Mac users across the globe.● Skillfully handle a high volume of inbound interactions, ensuring timely and effective resolutions.● Adhere to communication protocols while addressing diverse topics.● Identify customer requirements, clarify details, conduct thorough research, and deliver optimal solutions or alternatives.● Actively seize upselling opportunities as they arise.● Cultivate lasting customer relationships by going the extra mile in engagement.● Maintain comprehensive and organized records of all conversations within our database.● Consistently achieve individual and team targets, both in quality and quantity.● Ensure seamless communication equipment functionality by promptly reporting issues.● Stay updated on product descriptions and industry trends through continuous learning and participation in educational opportunities. -
Sr. It OfficerTorque Group Oct 2012 - Dec 2017Dhaka, Bangladesh● Proficiently oversee, diagnose, and manage local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, Internet connections, and peripheral devices.● Assess, install, and configure computer hardware, networking software, operating systems, and various software applications.● Deploy network traffic and security monitoring tools while enhancing server efficiency.● Expertise in designing and implementing networks utilizing Mikrotik routers.● Execute routine network start-up, shutdown, and maintain accurate control records.● Vigilantly monitor security systems to ensure optimal protection.● Offer adept problem-solving solutions to address the needs of network users.
Sk Shofiqul Anwar Skills
Sk Shofiqul Anwar Education Details
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Dhaka Polytechnic Isntitute3.31 -
Mirpur Bangla High School4.81
Frequently Asked Questions about Sk Shofiqul Anwar
What company does Sk Shofiqul Anwar work for?
Sk Shofiqul Anwar works for Integratingme
What is Sk Shofiqul Anwar's role at the current company?
Sk Shofiqul Anwar's current role is Senior Tech Support Agent @ IntegratingMe | Proficient in IT Support and Cybersecurity..
What schools did Sk Shofiqul Anwar attend?
Sk Shofiqul Anwar attended International University Of Business Agriculture And Technology, Coursera, Coursera, Coursera, Coursera, Coursera, Coursera, Udacity, Udacity, Dhaka Polytechnic Isntitute, Mirpur Bangla High School.
What skills is Sk Shofiqul Anwar known for?
Sk Shofiqul Anwar has skills like Java, Mysql, C, Linux, Java Enterprise Edition, Core Java, Android Development, Git, Servlets, Javaserver Pages, Routers, Android Studio.
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