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Shohel Rana Email & Phone Number
Customer Service Team Lead
at
IFixFast Limited
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Team Lead
Location
Dhaka, Bangladesh, Bangladesh
Company size
Who is Shohel Rana? Overview
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Quick answer
Shohel Rana is listed as Customer Service Team Lead at IFixFast Limited, a company with 46 employees, based in Dhaka, Bangladesh, Bangladesh. AeroLeads shows a matched LinkedIn profile for Shohel Rana.
Shohel Rana previously worked as Academic Counselor at Ifixfast Limited and Call Center Executive at Ifixfast Limited. Shohel Rana holds Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General from Southeast University.
Company email context
Email format at IFixFast Limited
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IFixFast Limited
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Profile bio
About Shohel Rana
As a dynamic Call Center Team Leader, I bring a blend of empathy, enthusiasm, and strategic thinking to my role. My leadership style is characterized by:Empathy and Support: I prioritize understanding and addressing the needs of both my team members and our customers.Problem-Solving Mindset: I thrive in fast-paced environments and approach challenges with a proactive and solution-oriented mindset. My ability to think critically and adapt to changing situations helps resolve issues efficiently and effectively.Inspirational Leadership: I lead by example, demonstrating commitment, resilience, and a positive attitude. My enthusiasm and dedication inspire my team to perform at their best and embrace continuous improvement.Adaptability and Flexibility: I am quick to adjust strategies and approaches based on evolving needs and feedback, ensuring that our team remains agile and responsive to both internal and external changes.My personality and leadership style create a supportive and high-energy environment that drives team success and enhances overall call center performance.
Current workplace
Shohel Rana's current company
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Ifixfast Limited
7 roles
Shohel Rana work experience
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Academic Counselor
CurrentKey Roles & Responsibilities:Advise students and parents for their learning needs through structured counselling sessions.Understand customer profile and their specific problems to explain the implications of ineffective learning methods.Create the need for as a solution.Handle objectives and price negotiations with respect and credibility to generate.
Sep 2023 - Present
Customer Service Team Lead
Key Roles & Responsibilities:Provided overall direction, set goals for the escalation department, and established norms and standards of practice.Responded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in 83% of cases.Coached, onboarded, and gave special negotiation training to internal.
Mar 2024 - Oct 2024
Call Center Executive
Key Roles & Responsibilities:Answering inbound calls and responding to customer inquiries.Generating customer interest in products or services.Providing personalized customer service.Documenting and reporting customer feedback.Managing and updating customer databases.
Jul 2023 - Feb 2024
Academic Counselor
Key Roles & Responsibilities:Advise students and parents for their learning needs through structured counselling sessions.Fix appointments and conduct online demo sessions on a daily basis alongside follow up sessions.Understand customer profile and their specific problems to explain the implications of ineffective learning methods.Create the need for.
Feb 2022 - Jun 2023
Call Center Executive
Key Roles & Responsibilities:Make Inbound and outbound calls.Managing survey calls and customer service inquiries.Provide accurate, valid and complete information by using the right methods/tools.Keep records of customer interactions and file documents.Follow communication procedures, guidelines and policies. Excellent communication skills with customers.
Feb 2021 - Jan 2022
Social Media Marketing Manager
Titas Enterprise Limited
Jan 2020 - Feb 2021
3 education records
Shohel Rana education
Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General
High School Diploma, Human Studies
Mak University College
Middle School Diploma, Business Studies, 3.69 Out Of 5
Kashiani G.C Pilot School
FAQ
Frequently asked questions about Shohel Rana
Quick answers generated from the profile data available on this page.
What company does Shohel Rana work for?
Shohel Rana works for IFixFast Limited.
What is Shohel Rana's role at IFixFast Limited?
Shohel Rana is listed as Customer Service Team Lead at IFixFast Limited.
Where is Shohel Rana based?
Shohel Rana is based in Dhaka, Bangladesh, Bangladesh while working with IFixFast Limited.
What companies has Shohel Rana worked for?
Shohel Rana has worked for Ifixfast Limited, Shikho, Fifotech, and Titas Enterprise Limited.
How can I contact Shohel Rana?
You can use AeroLeads to view verified contact signals for Shohel Rana at IFixFast Limited, including work email, phone, and LinkedIn data when available.
What schools did Shohel Rana attend?
Shohel Rana holds Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General from Southeast University.
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