As a dynamic Call Center Team Leader, I bring a blend of empathy, enthusiasm, and strategic thinking to my role. My leadership style is characterized by:Empathy and Support: I prioritize understanding and addressing the needs of both my team members and our customers.Problem-Solving Mindset: I thrive in fast-paced environments and approach challenges with a proactive and solution-oriented mindset. My ability to think critically and adapt to changing situations helps resolve issues efficiently and effectively.Inspirational Leadership: I lead by example, demonstrating commitment, resilience, and a positive attitude. My enthusiasm and dedication inspire my team to perform at their best and embrace continuous improvement.Adaptability and Flexibility: I am quick to adjust strategies and approaches based on evolving needs and feedback, ensuring that our team remains agile and responsive to both internal and external changes.My personality and leadership style create a supportive and high-energy environment that drives team success and enhances overall call center performance.
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Customer Service Team LeadIfixfast LimitedDhaka, Bd -
Academic CounselorIfixfast Limited Sep 2023 - PresentDhaka, BangladeshKey Roles & Responsibilities:Advise students and parents for their learning needs through structured counselling sessions.Understand customer profile and their specific problems to explain the implications of ineffective learning methods.Create the need for as a solution.Handle objectives and price negotiations with respect and credibility to generate sales revenues.Continuously learn and upgrade product knowledge and sales skills to achieve and exceed growing sales targets.Possess a sound knowledge and understanding of consumer (students and parents) behaviour. -
Customer Service Team LeadIfixfast Limited Mar 2024 - Oct 2024Dhaka, BangladeshKey Roles & Responsibilities:Provided overall direction, set goals for the escalation department, and established norms and standards of practice.Responded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in 83% of cases.Coached, onboarded, and gave special negotiation training to internal and external staff.Provided feedback based on established KPI metrics to help realize overall business goals. -
Call Center ExecutiveIfixfast Limited Jul 2023 - Feb 2024Dhaka, BangladeshKey Roles & Responsibilities:Answering inbound calls and responding to customer inquiries.Generating customer interest in products or services.Providing personalized customer service.Documenting and reporting customer feedback.Managing and updating customer databases. -
Academic CounselorShikho Feb 2022 - Jun 2023Dhaka, BangladeshKey Roles & Responsibilities:Advise students and parents for their learning needs through structured counselling sessions.Fix appointments and conduct online demo sessions on a daily basis alongside follow up sessions.Understand customer profile and their specific problems to explain the implications of ineffective learning methods.Create the need for smart learning and advise student-parent to buy a Shikho subscription as a solution.Handle objectives and price negotiations with respect and credibility to generate sales revenues.Continuously learn and upgrade product knowledge and sales skills to achieve and exceed growing sales targets.Possess a sound knowledge and understanding of consumer (students and parents) behaviour. -
Call Center ExecutiveFifotech Feb 2021 - Jan 2022Dhaka, BangladeshKey Roles & Responsibilities:Make Inbound and outbound calls.Managing survey calls and customer service inquiries.Provide accurate, valid and complete information by using the right methods/tools.Keep records of customer interactions and file documents.Follow communication procedures, guidelines and policies. Excellent communication skills with customers in appropriate accent. -
Social Media Marketing ManagerTitas Enterprise Limited Jan 2020 - Feb 2021Dhaka, Bangladesh
Shohel Rana Education Details
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Human Resources Management/Personnel Administration, General -
Mak University CollegeHuman Studies -
Kashiani G.C Pilot School3.69 Out Of 5
Frequently Asked Questions about Shohel Rana
What company does Shohel Rana work for?
Shohel Rana works for Ifixfast Limited
What is Shohel Rana's role at the current company?
Shohel Rana's current role is Customer Service Team Lead.
What schools did Shohel Rana attend?
Shohel Rana attended Southeast University, Mak University College, Kashiani G.c Pilot School.
Not the Shohel Rana you were looking for?
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Shohel Rana
Deputy General Manager At Arku Foods Ltd, Baby Nutrition Ltd, Bengal Imports Ltd & Lalmai Food Products Ltd (Lalmai Group)Bangladesh1yahoo.com -
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shohel rana
Rangpur Division, Bangladesh -
Shohel Rana
🥇Expert In B2B Lead Generation | Focused On Driving Revenue Growth Through Targeted Outreach & Abm | Let’S Elevate Your Sales Strategy And Connect With The Right Clients!Dhaka
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