- Delivered excellent customer service skills by providing first-line IT support to +70 end-users within the Secretariat of the Executive Board department, including senior leadership.- Performed routine data backups, and implemented hardware upgrades (RAM expansion, HDD to SSD migration) to ensure optimal system performance.- Streamlined onboarding by installing and configuring hardware, software, and peripherals (e.g., printers, scanners) for new employees, ensuring a smooth transition into their roles.- Conducted pre-meeting system testing to ensure network stability and functionality for seamless meeting operations within the Secretariat of the Executive Board. Additionally, resolved network issues and managed meeting recordings.- Conducted user training sessions to educate employees on IT best practices and minimize recurring issues, as well as Translated complex technical issues into clear language for non-technical users.- Played a Key Role in developing a custom software solution for streamlined follow-up of approvals & orders. Contributed to conceptualization, business plan creation, and user acceptance testing (UAT) for successful implementation. Reduced processing time by 30%.- Established effective communication channels with Security, Network, and IT teams to ensure seamless and efficient IT support for high-level users within the Executive Board.

- Developed and implemented the first fully online booking system in Iran's travel industry, streamlining the booking process for customers and travel providers.- Established Core Business Processes including IT infrastructure. Implemented foundational systems, including selecting, installing, and configuring hardware and network devices, to streamline daily operations, ensure efficiency, and enable scalability for future growth.- Conceptualized & launched a user-friendly, SEO-optimized website | Achieved #1 Ranking on Google Search for 100+ Travel Keywords.- Utilized Google Analytics to analyze website traffic & user behavior | Identified key areas for improvement | Optimized marketing campaigns for a more engaging user experience.