Reporting to the Accounting Supervisor, maintained and audited all accounts and expenditures • Prepared account reconciliations, journal entries to account for the company’s activities and participated in the financial reporting activities on a monthly basis• Run monthly financial, budget and analytical reports• Identified possible errors by comparing actual results to budgets and prior periods and investigated and reallocated transactions as required

Posted Accounts PayablePerformed daily Bank ReconciliationGenerated and analyzed monthly financial report

Offered professional customer service promoting a variety of extra virgin olive oil and balsamic vinegar • Provided product information and health benefit of extra virgin olive oil and balsamic vinegar and suggested products according to customers’ needs• Had responsibilities for front of store operation, opening and closing • Assisted with store manager to improve visual merchandising and sales promotion• Maintained and restocked inventory

Offered professional customer service for an exclusive selection of the finest quality jewellery• Provided all customers with unparalleled customer service• Performed various duties such as processing customer jewelry repair requests, receiving incoming calls and placing special orders to suppliers• Assisted with store inventory by creating a new system using an Excel spreadsheet as well as by ensuring an orderly and organized storage area

Performed telephone research for a leading supplier of radio & television audience ratings services• Conducted telephone surveys using computer-assisted telephone interviewing (CATI) system; collected responses and accurately recorded data into the system• As a member of the Quality Assurance team, monitored & validated co-workers’ calls to ensure compliance to company methodologies; provided feedback to assist in improving performance

Sold quality fashionable leather outerwear, apparel & accessories for North America’s premier retailer• Offered the highest level of customer service and worked hard to meet daily sales goal while satisfying customers’ need to feel good about themselves

Worked as a freelance Japanese-English translator on a part-time basis; translating mainly medical, pharmaceutical and bio-chemical patent documents. • Proofread documents translated by other translators and provided reviews of applicants’ tests to the translation company• Achieved a strong research capacity, good organizational skills, strong attention to detail and the ability to work independently in order to complete the work by the designated deadlines

Offered exceptional service to upward of 2974 vacationers for one of the world largest cruise companies. • Worked at the information desk onboard the cruise ship (equivalent to a hotel front desk clerk/concierge) in a very fast-paced and multiple-task environment; handled $6000 cash float• Maintained the highest levels of customer service by quickly and efficiently addressing customer requests and issues and ensured satisfaction by following-up • Performed office duties such as checking guests’ passports and visas to ensure eligibility for travel, preparing port papers for immigration & customs, and maintained office supply stock• Conducted welcome and debarkation meetings for Japanese- and Spanish-speaking guests; translated daily activity information on behalf of Cruise Director

Delivered exceptional customer service for one of the most prestigious five star hotels in Madrid, Spain; hotel consists of 467 guest rooms and suites • Provided a remarkable experience for guests by delivering the highest level of customer service: ensured friendly and efficient guest check-in/check-out, reservations, etc.• Worked as a night auditor preparing the books for the day's financial transactions