* Authored and circulated official department letters and correspondence addressing key issues on new development, construction, safety concerns, and constituent matters involving the City of Chicago, State of Illinois and external governmental agencies* Manage $122,000 budget for the 42nd Ward, handling bill preparation and invoicing sent to the Department of Finance* Aldermanic liaison with other city and external governmental agencies, effectively resolving constituent issues within the 42nd Ward* Track and document infrastructure updates, businesses, developments, and constituent concerns in the Sugar CRM Database, ensuring comprehensive data collection* Represent the Alderman’s office at neighborhood events and festivals, fostering community engagement and promoting a positive public image* Provide staff support to the Alderman at residential condominium association and new development meetings, ensuring efficient communication and collaboration* Spearheaded talent acquisition efforts within the 42nd Alderman Office, actively recruiting from local Chicagoland colleges and universities* Supervise and train college interns, delegating tasks such as mass mailings, note transcription, phone answering, office assistance, case filing, and research on new developments and businesses

* Drafted response letters to constituents on traffic survey requests, infrastructure concerns, construction projects and safety concerns* Responded promptly to constituent inquiries via email and phone, ensuring 24-48 hour turnaround* Filed constituent, department letters and business development correspondence* Greeted constituents and addressed concerns and requests of the Alderman’s Office* Serviced constituents with renewal and residential parking permit pass processes* Assisted Director of Business Affairs to research potential businesses for operating in the 42nd Ward* Answer phones, assisted staffers with projects

Coached clients using a mock interview process for job interviewsAssisted and guided clients with computer programs, software and trained with internet job search enginesGuided clients in creating resumes and cover letters for manufacturing positions and various job positionsDrafted summaries and reports with feedback to case managers on clients’ progress for job training

Collected and researched social media guidelines for healthcare and human resource professionals utilizing the American Hospital Association website, scholarly articles and other internet search engines to complete a report for their annual ASHRA conference in Washington D.C.

Managed the Power School Student information software system for 14 charter schoolsServed as a liaison between the Pearson School Systems help desk and the AQS charter school networkTrained and coached teachers and staff on the Power School programCreated and generated student report cards in the Power School software systemAnswered inquiries and resolved issues from teachers and administrative staff via email, phone and in-person

Office Manager of Charter School

Prepared and reconciled the balances for petty cash accounts for financial transactions and student billingEffectively implemented internal audits of student files to prepare school for external auditsServed and aided as clerical support to teachers and administrative staffSupervised the on-boarding for new employees and student processingStaffed and scheduled substitute teachers for classesOrdered and organized office supplies for the school, staff and studentsManaged and coordinated contractual services for the school