- Define, develop, and manage delivery of the Enterprise Print Strategy for our largest Fortune 200 clients in various industries (healthcare, insurance, financial services, high-tech manufacturing, aerospace and defense). Strategies include standards, policies, communications, KPI’s and metrics, implementation plans, and best practices for operational excellence.- Act as the organization’s Change Agent for driving business results within the client’s print and related spaces. - Identify creative ways to reduce costs and improve workflow/productivity.- Ensure elevated customer satisfaction in all activities while serving as the trusted, valued, and integral advisor/SME in the area of enterprise print management.- Serve as the focal point and liaison between our clients and Pharos to ensure a cohesive partnership, leveraging the strengths of both organizations.- Manage the account financials, agreements, timelines, and associated vendor operations. Lead, coach, develop and manage Pharos staff, deliverables, and commitments.

- Develop and implement a nationwide technology rollout, including a site-by-site infrastructure assessment, expense analysis and business case justifications for all recommended changes. Client cost savings range from 18-42%, with significant improvements in productivity and efficiency realized.- Act as the organization’s Subject Matter Expert on Document Assessments, leading the charge for sales, pricing, scoping, development of project plans, implementation of assessment services, and strategy development.- Actively engaged in numerous consulting engagements with heavy customer-facing involvement and travel.- Participate and support new business development activities with sales force and leadership teams.

- Responsible for National Practice development of Danka’s assessment services framework, including qualifying opportunities, client presentations, collateral development, sales force training, driving deal closure, quality delivery.- Manage the successful Practice, including national pipeline tracking and reporting, growth and marketing initiatives, P&L revenue forecasting, expense control, and Practice status updates to the Board.- Create and develop new methodology processes/tools for data gathering and analysis with continuous improvement.- Enable achievement of national sales for consulting and value-add services to our customers.

- Co-developer/author of the Office Document Assessment, a Six Sigma methodology which helps clients reduce cost, improve productivity, and share information more effectively, contributing to our client’s success. Core Competencies include: asset consolidation, transition management, business case development, knowledge sharing, process improvement, electronic document management, records management, training, and quality.- Responsible for New Business Development, Marketing, Leadstream/Opportunity Management, Resource Utilization.- Lead and facilitate Document Assessment initiatives and teams as methodology and knowledge expert for all phases, including executive overview, assessment planning, problem definition, Statement of Work development and pricing, project scheduling and management, data gathering phases, data analysis, solutions generation, and final recommendation development and delivery, with continuous best practice knowledge transfer.- Created a Metrics Manager to track historical findings for industry-specific comparisons.- Develop and solidify executive C-level and IT relationships with new and emerging customers for Xerox.- Act as the Practice IT expert, researching and recommending new technology solutions to further enable quality assessments, data gathering activities and tools, and solutions generation.- Create and enhance partnerships with organizations for integration of solutions and offerings.- Develop and provide training, sales support, and collaterals to the field salesforce to ensure their success.- Facilitate a large Community of Practice around Assessments for continued knowledge sharing.

- Reporting directly to the CIO, responsibilities included various HQ, Field, and Xerox Customer initiatives.- Program Manager for the Showcase Program, including customer requirements assessment, development of the project plan, solutions development, business case and proposal development, partner/vendor management, communications, and deployment to the HQ office campus.- Discovered and identified Value-Add Technology Solutions to integrate/deploy into new service offerings.- Delivered and supported Executive Communication Exchange events with C-level customers.- Evaluated portable computing technology and applicability in the office environment, with a focus on TCO, to meet mobile/virtual/field workforce computing requirements; identified, piloted, and deployed personal and workgroup productivity, collaborative, information sharing tools and technologies.

- Responsible for the design and development of a new Professional Services organization, to consult business units in creating integrated value-add business solution offerings for their respective products.- Designed the overall professional services framework, including methodology, templates, tools, and process.

- Responsible for providing direction and control of the technical design, approach, engineering, development, and deployment of solutions to Xerox in the migration to the new IM2000 architecture. This included consulting on development of Xerox IM strategy and initiatives, directing development of technology solutions for business problems, communicating strategic and tactical technology direction, and developing overall project plans for successful deployment.- Designed and developed global corporate document conversion and management strategies, including the creation of the Document Conversion Competency Center, a resource showcase and knowledge center of conversion enablers, technologies and solutions; Executive Producer for the Center’s video productions.

- Managed the division’s largest team of 31 on-site end user support analysts (including 3 managers), providing personalized and complete end-to-end services, systems support, and project management to the 1700 Xerox upper-echelon staff members, including the EDS senior staff for the Xerox account, located in 13 high-visibility division headquarters office buildings located throughout Monroe County, containing Presidents, VP’s, and their senior staffs.- Developed numerous successful “approaches” used as benchmarks, including Campus Support Teams, The Gold Club, AccuStats, Doctor’s Bag, The Campus Book, Disaster Recovery and Business Resumption, vision and mission statements, customer satisfaction measurements surveys, and several best practices for the division. Team often used as a role model for other “flagship” sites within the company.

Originally chartered (as a self-starter) to build and develop an autonomous Information Management unit for the organization's east coast operations.- Managed and oversaw a systems support staff at several Rochester sites, providing an overall end-to-end technology support structure for the east coast staff of 600, consisting of all functional groups. Coordinated and managed organization's eastern IM Technology Services and Support group. Responsibilities included consultation, requirements analysis, approval, procurement, and installation of hardware/software systems, end user orientation and training, documentation/services libraries, and voice mail / Centrex phone systems.- Strong management, leadership, and negotiation skills have transformed the structure into a team oriented, proactive, and highly productive work environment. Served as the liaison between our business division and other organizations' IT groups. Additional tasks included identifying opportunities for improving services, cutting costs, and formulating future project implementation plans, while ensuring that we were on the leading edge of technology.- Group Leader, Software Verification and Test Engineering: Coordinated development of a configuration utility program for a future product, including test plan design, implementation, analysis, problem resolution, and specification maintenance. Provided technical support for independent software vendors and value-added resellers.