Kenico Solutions & Services is your one-stop-shop for outsourcing all your Voice and Non-Voice requirements. Kenico provides a best-in-class call center operation that reflects the "Client Standard" in terms of high quality customer service with satisfaction while minimizing cost through efficient management of processes, procedures. We provide solutuions that allows scalability without compromising on quality and ensure a seamless transition of work from the client.The areas of expertise include Collections, Sales, Customer Service, and Shipping and Logistics. Kenico works as an essential wing of your business sharing the brand’s vision and going all out to increase the revenue. Kenico is your team of voice and non-voice professionals who seamlessly connects with your clients and customers and ensures a flawless business flow within the organisation.Through efficient planning and backing from Venture Capitalists, Kenico Global has a state-of-the-art infrastructure to meet all small and large business needs. With modern technical tools like e-CRM and video monitoring platforms and a effective team Kenico can take on projects of any complexity.For effective and efficient sales, customer service, collection, or shipping and logistics services, think Kenico Solutions & Services.

At IndusEntry, we are led by the vision to deliver a bouquet of services that will redefine the concept of setting up businesses in India. IndusEntry will facilitate and make in-roads for new or existing businesses in the Indian market.IndusEntry’s premise rests on a few pillars namely, noteworthy service, integrity and ethics, adherence to timelines, customer support and good business practices. We believe in following a professional approach and our services are designed to stand apart amongst the competition.

WBC, a subsidiary of SA International is a proven BPO, LPO and KPO, Tier 1 service provider with a 4 year history of meeting and exceeding expectations of our customers. WBC extends its expertise in different verticals of outsourcing and our forte lies in the Account Receivables Management (ARM), Customer Interaction Management (CIM) and Back Office Services across Healthcare, Telecommunication, Insurance, Financial Services, Retail, Education, and Media Our processes have matured and enhanced over the years and this makes us a “go to” vendor for all our clients. We strive to exceed expectations for all of our customers. As a leader in Global Business Process Outsourcing, we develop fully integrated solutions that combine best-of-breed technology, leading-edge infrastructure and domain expertise to give our clients the most streamlined process available. Our end-to-end solutions across industry verticals, coupled with workflow based large volume transaction processing services set standards for the industry. We apply Lean Six Sigma techniques to improve quality, reduce cost and improve business processes. WBC services Global Clients that include Fortune 500 companies. WBC pioneered the concept of leveraging cost effective offshore-based talent to help our clients drive down the cost of providing those services.

I currently work as a Head : Retail Service Delivery for Orderwork Ltd and have over 7 year’s experience working within the Retail Service Delivery.OrderWork is a services company powered by the largest nationwide network of quality rated IT and Consumer Electronics firms. OrderWork aim to improve the speed, quality and efficiency of service delivery for large retail and IT companies in the UK.OrderWork provides On-Site Tech Services to Retailers and blue-chip IT firms. Our unique business model enables clients to engage with us on large projects or by sourcing a number of repeatable service events on a fixed scope, fixed price basis. Clients choose OrderWork because of our innovative technology, strong commercial management, and an unwavering focus on quality

• Lead, manage and measure the performance of call handling agents at all level, analyzing, discussing and coaching individuals to improve overall business performance using the performance management reports and one to ones.• To coach and develop call handling agents to attain a high standard of customer satisfaction through regular monitoring and coaching.• Plan daily, weekly, monthly activities in advance to ensure effective time management.• Utilizing the most effective method of communication to ensure the information is delivered in a positive and clear manner, through email, messenger, meeting, briefings etc.• Ensuring legal requirements and HR policies and procedures are followed in line with company values.• Identifying initiatives to improve performance and key factors that affect staff morale and motivation.• Identifying and dealing with factors that impact negatively on attrition and absence.• Developing skills and knowledge within the team on a day-to day basis to deliver excellent customer service.• Performing regular one to ones in agreed timescale and ensuring a personal development plan with clear objectives. • Supporting the contact center in achieving the external business awards.• Attended job fairs on behalf of the company and conduct interviews to recruit new employees.• Review internal procedures to enable cost savings