Stephanie Hommel Email & Phone Number

Macomb, Michigan, United States

Clinton Township, Michigan

-Health, Life & Supplemental Insurance Sales-Recruiting-Training-Assess the strengths and weaknesses of the sales team as a whole-Implement and develop new sales strategies-Setting sales goals based on analyzing past data and performance of sales agents-Coach and motivate sales agents to achieve a high performing sales force-Well versed in every aspect of.

Macomb Township, MI

• Achieved 75.5% annualized employee turnover compared to the 29 store market average of 105.6%, ranking #2 in the market for 2016
• Effectively trained staff on achieving a 0% customer service opportunity score consistently, resulted in a 25% CSO and a 13% improvement from 2015 score in comparison to the market average of 32% to close out 2016
• Hiring, orientating, maintaining, and scheduling 58 employees or more at all times by steadily hiring talent to ensure staffing levels remain within the 55 employee minimum standard
• Received 86% overall on employee commitment survey scoring compared to market average of 67%
• Assessed and communicated employee performance bi-annually as a measurement of the value they provide to the business

Macomb Township, Michigan

• Organized and lead a team of peers to execute a promotional product launch event resulting in a 29% sales increase and a 26% guest count increase, surpassing our competitor markets results
• Developed strong community relationship with Dakota High School by holding benefit nights monthly in which they received 15% of sales
• Effectively trained staff on achieving a 0% customer service opportunity score routinely, resulting in a 8% CSO score compared to the market average of 35% to close out 2013

Macomb Township, Michigan

• Provided quality, fast, friendly, and accurate service to all customers consistently
• Utilized varying techniques to train and coach peers on proper procedures and policies in order to obtain maximum results
• Delivered peak customer service by exhibiting a mindset of the customer is always right