Shon Andersen Email & Phone Number

Austin, Texas, United States

• Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation• Ensure that services are provided, implemented correctly and billed in a timely and accurate manner• Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures• Manage with a focus on profitability and productivity to ensure client satisfaction• Manage the business relationship with client accounts• Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with products and services• Provide strategic updates on clients’ performance. Provide regular status updates to account teams and sales managers• Identify new opportunities for expanding product/service usage to maximize client success and revenue growth

Austin, Texas Area

• Responsible for the architectural design, solution implementation and integration scoping, test plan creation and execution, existing solution assessment, and services delivery of a broad range of datacenter technical solutions with an emphasis on VMware datacenter, server compute, storage, business continuity, disaster recovery, and desktop virtualization• Provide technical pre-sales support throughout the sales cycle for IT infrastructure solutions and services.• Lead requirements gathering meetings with customer side executive and technical staff to facilitate the writing of a Scope of Work and Work Breakdown Schedule.• Foster a “trusted advisor” relationship with customers to both increase sales of product as well as services providing technical expertise around infrastructure solutions.

• Led teams and managed personnel in challenging and dynamic situations. This experience honed my leadership skills, including decision-making, problem-solving, and motivating others.• Resilience and adaptability in the face of adversity and changing circumstances. Able to navigate complex business environments, handle pressure, and effectively lead teams through challenges and uncertainties.• Developed strong communication skills, both written and verbal. Ability to convey information clearly and concisely, listen actively, and connect with diverse individuals.• Strong emphasis on upholding ethics, integrity, core values and developed as a leader in a culture that values these principles. Learned to lead with integrity, build trust, and make ethical decisions.• Strategic mindset and the ability to think critically and analytically. Able to assess complex situations, identify opportunities, and develop effective strategies.• Experience working within diverse teams towards a common goal. Ability to foster collaboration, build high-performing teams, and create a positive work culture.

• Lead a department of 15-20 technical resources responsible for providing IT infrastructure operational and technical support, training, assessing and updating operating procedures, documentation management, and knowledge continuity for military exercises and missions throughout the Middle East region.• Assists with development of sailors by sitting in on Career Development Boards• Responsible for team building, coaching, mentoring, motivating, and training junior sailors.

Austin, Texas Area

• Maintain client relationship and drive project work within managed services vertical.• Identify emerging technologies to prepare the clients platform to support future business needs.• Consult and design infrastructure deployments across multiple vendors to meet business needs.• Meet with business owners and “C” level executives to develop a technology roadmap through quarterly strategy sessions.• Coordinate, facilitate and consult with various departments on information systems, communications, and other initiatives.• Provide end-point security consulting and design.• Meet monthly/yearly quota and goals for project work and client retention.

Austin, Texas Area

• Performed systems administration for Windows 2003/2008 Servers, SBS2003/2008, Exchange 2003/2007/2010 servers, and XP, Vista, and Windows 7 workstations across multiple customers.• Performed problem analysis and systems monitoring.• Provided assistance to identify and troubleshoot Windows, mail delivery and network related problems.• Maintained client security levels and confidentiality of information.• Performed server and workstation updates and patches.• Inputted and managed tickets through a PSA (Professional Services Automation) system.• Partnered with sales and professional service engineers to identify sales opportunities of benefit to clients.• Installed and managed LAN networking/distributed computing environment (client/server).• Multi-tasked with a positive “can-do” attitude in a busy technical work environment.• Deployed complex solutions involving a variety of technologies.• Built new SAN and server environments and perform physical to virtual conversions.• Performed Exchange and database migrations.• Assisted other departments with solution design. • Provided escalated support for clients.• Ensured the protection and confidentiality of client data at all times.

Austin, Texas Area

• Lead a test team during execution, reporting results to development engineers and management, and reporting test execution progress and issues to the engineering team.• Tested pre-production servers, storage, SAN, NAS, software and peripherals for the Enterprise market.• Tested all software and hardware that Dell PowerEdge Servers support.• Utilized and tested Dell Systems Management software.• Utilized Defect Tracking Tools and reported test execution progress.• Performed post-test analysis reporting.• Provided 24/7 support to engineers/technicians on a Windows 2003 network consisting of 19 Infrastructure Servers, 640 virtual client servers, 150 network switches, 300 vLANs, 9 routers and 130 Windows XP management stations.• Troubleshot and resolved all issues with a KVM multi-tier network consisting of 8 Base switches, 10 Matrix switches, 36 Rack switches and a remote IP Reach system.• Ensured backups of Infrastructure servers were configured correctly and completed successfully.• Created and maintained user accounts and kept domain current with windows updates and virus definitions.• Ensured that network provided services (Exchange, Ghost, PXE, HTTP, FTP, Telnet, DHCP, DNS, WINS) were functioning correctly.

• Directly supervised team of six technicians during two major LAN upgrades.• Installed and configured original LAN consisting of 8 Windows NT 4.0 servers, 17 Ethernet fiber optic and AUI Cabletron hubs, ten Cisco routers, and 900 workstations.• Upgraded and configured ATM fiber optic/Ethernet 10BaseT LAN consisting of 12 Alcatel OMNI switches, one Cisco router, 1500 workstations and 24 network printers.• Microsoft Exchange 5.5 Administrator and Information Systems Security Manager.• 24-Hour trouble calls help desk Senior Technician for 5500 users utilizing intranet and internet services.• Maintained Firewall and access for all WWW, FTP, and telnet users.• Planned, coordinated and performed preventative and corrective maintenance on all servers, switches, workstations, printers and peripherals in a $4M multi-vendor, multi-OS network.• Maintained and tracked inventory of tools, materials, test equipment and repair parts.