Shon Andersen Email & Phone Number

Austin, Texas, United States

• Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation
• Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
• Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
• Manage with a focus on profitability and productivity to ensure client satisfaction
• Manage the business relationship with client accounts
• Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with.

Austin, Texas Area

• Responsible for the architectural design, solution implementation and integration scoping, test plan creation and execution, existing solution assessment, and services delivery of a broad range of datacenter technical.
• Provide technical pre-sales support throughout the sales cycle for IT infrastructure solutions and services.
• Lead requirements gathering meetings with customer side executive and technical staff to facilitate the writing of a Scope of Work and Work Breakdown Schedule.
• Foster a “trusted advisor” relationship with customers to both increase sales of product as well as services providing technical expertise around infrastructure solutions.

• Led teams and managed personnel in challenging and dynamic situations. This experience honed my leadership skills, including decision-making, problem-solving, and motivating others.
• Resilience and adaptability in the face of adversity and changing circumstances. Able to navigate complex business environments, handle pressure, and effectively lead teams through challenges and uncertainties.
• Developed strong communication skills, both written and verbal. Ability to convey information clearly and concisely, listen actively, and connect with diverse individuals.
• Strong emphasis on upholding ethics, integrity, core values and developed as a leader in a culture that values these principles. Learned to lead with integrity, build trust, and make ethical decisions.
• Strategic mindset and the ability to think critically and analytically. Able to assess complex situations, identify opportunities, and develop effective strategies.
• Experience working within diverse teams towards a common goal. Ability to foster collaboration, build high-performing teams, and create a positive work culture.

• Lead a department of 15-20 technical resources responsible for providing IT infrastructure operational and technical support, training, assessing and updating operating procedures, documentation management, and.
• Assists with development of sailors by sitting in on Career Development Boards
• Responsible for team building, coaching, mentoring, motivating, and training junior sailors.

Austin, Texas Area

• Maintain client relationship and drive project work within managed services vertical.
• Identify emerging technologies to prepare the clients platform to support future business needs.
• Consult and design infrastructure deployments across multiple vendors to meet business needs.
• Meet with business owners and “C” level executives to develop a technology roadmap through quarterly strategy sessions.
• Coordinate, facilitate and consult with various departments on information systems, communications, and other initiatives.
• Provide end-point security consulting and design.

Austin, Texas Area

• Performed systems administration for Windows 2003/2008 Servers, SBS2003/2008, Exchange 2003/2007/2010 servers, and XP, Vista, and Windows 7 workstations across multiple customers.
• Performed problem analysis and systems monitoring.
• Provided assistance to identify and troubleshoot Windows, mail delivery and network related problems.
• Maintained client security levels and confidentiality of information.
• Performed server and workstation updates and patches.
• Inputted and managed tickets through a PSA (Professional Services Automation) system.

Austin, Texas Area

• Lead a test team during execution, reporting results to development engineers and management, and reporting test execution progress and issues to the engineering team.
• Tested pre-production servers, storage, SAN, NAS, software and peripherals for the Enterprise market.
• Tested all software and hardware that Dell PowerEdge Servers support.
• Utilized and tested Dell Systems Management software.
• Utilized Defect Tracking Tools and reported test execution progress.
• Performed post-test analysis reporting.

• Directly supervised team of six technicians during two major LAN upgrades.
• Installed and configured original LAN consisting of 8 Windows NT 4.0 servers, 17 Ethernet fiber optic and AUI Cabletron hubs, ten Cisco routers, and 900 workstations.
• Upgraded and configured ATM fiber optic/Ethernet 10BaseT LAN consisting of 12 Alcatel OMNI switches, one Cisco router, 1500 workstations and 24 network printers.
• Microsoft Exchange 5.5 Administrator and Information Systems Security Manager.
• 24-Hour trouble calls help desk Senior Technician for 5500 users utilizing intranet and internet services.
• Maintained Firewall and access for all WWW, FTP, and telnet users.