A global subsidiary RPO of employment services firm leader Adecco, providing career & leadership consulting  Strategically perform complex employee relations functions to C suite level leaders, perform maintenance management, leadership mentorship, success planning, forecasting, workforce management and operational data analysis of SOPs, day to day operations, process improvement initiatives, business development & conduct management research to ensure best practice methods are sufficient for peak performance in HR operations across the entire organization; utilizing over 10 years of HR analysis expertise.  Administer HR policies, compliance management, rewards programs, total compensation analysis, and complex employee relations training for executive, and mid-level management.  Quantitatively & qualitatively manage operational systems deployment to include best practices in Healthcare, Operations, HR, Engineering and Supply Chain policy, methods & directives, performance management systems and organizational structures; successfully implementing key performance indicator (KPI) metrics in healthcare, operations, marketing, acquisition, sales, retention, and business development interviews. Facilitate employee relations projects that conduct operations analyses and management studies research for Healthcare, Operations, Supply Chain and HR.  Participate in the deployment and implementation of new operating systems and processes for retention, revenue building metrics and method analysis. Research, conduct and develop management improvement studies and management analysis with control systems research & reporting procedures using data mining.  Tactically interpret and translate statistical data analysis, method analysis and management research for cross-functional teams and C-Suite executives.  Focus on deploying successful design, analysis, and control of production and service controls and methods across organization.

Multinational global leader of medical equipment manufacturing, robotic prosthesis, and cell therapy analysis; >$5.2B in revenue and 17.5K+ employees.HR Manager, Senior HR Business Analyst, Andover, MA / United Kingdom Managed and deployed analytical strategies using 18+ years WFM in support of operational excellence to include operations, HR, talent acquisition, salary and wage administration, performance management, benefits, administration, policy and procedure development, employee relations, and employment regulatory compliance. Created employee relations training programs to develop novice to intermediate level management. Provided training programs that adhered to strict global Employee Relations policies with over 150 department leaders. Managed HR policies and programs with an emphasis on diversity equity and inclusion; ensuring that the organization is in full compliance with applicable laws and regulations and in alignment Analyzed strategic business initiatives while facilitating functions as a trusted advisor to the Chief Information Officer and IT Department.  Lead and developed a team of 13+ exempt and non-exempt staff to analyze best business practices related to data implementation, and control system improvement with the organization’s mission and strategy.  Advised executive leadership on compensation strategies and implemented talent initiatives to increase the retention of a high-performing, diverse workforce. Deployed best practices for sourcing, interviewing, selection, and onboarding.  Conducted new hire onboarding and the orientation process; implemented new hire onboarding engagement tools with new hires to help drive retention. Implemented a new HRIS platform (WorkDay) that created efficiencies and improved management analysis and reporting. The project resulted in first year savings of $750K.

Nation’s leading provider of medical specialized solutions to worker’s compensation in use of medical equipment, surgical procedures, and advanced durable medical technology; $5.2B in revenue and 2400+ employees.Senior Operations HR Business Partner, Jacksonville, FL Managed a small team of HR professionals that provided consultative employee and labor relations services to the CHRO, CIO and Executive IT Director.  Interpreted full scope of operations collective bargaining agreements and counseled leaders and employees on policies and procedures resulting in 500k savings. Analyzed data that informed decisions to maintain healthy conflict resolution strategies, management information, employee relations, and operations strategies.  Formulated automated systems requirements and developed Work Force Management by maximizing performance levels and competency using data modeling and simulation Spearheaded organizational design efforts to ensure effective management of workstreams to achieve annual performance business goals.  Conducted 250+ employee investigations and grievances & EEOC hearings that enhanced operational success saving excess of $500k + in legal costs. Consulted with the Dept. of Administrative Services on issues of classification, compensation, and operational policies.  Performed weekly transactional updates to employee profile/status in human resource information systems. Collaborated with Affirmative Action initiatives (Diversity, Equity & Inclusion), and assisted in the implementation of equal opportunity best practices via the recruitment process.

Provided critical support to the Chief Information Officer whiled serving as the primary IT Recruiter for the IT department for full cycle recruiting.

Fortune 500 U.S. Class I railroad headquartered in Jacksonville, FL with $14.5B in annual revenue and 25k employees.HR Business Partner, Jacksonville, FL Managed strategic initiatives that included operations, talent acquisition process, management trainee program, employee relations, onboarding process, volunteer recruitment, policy formulation, and regulatory compliance. Engaged in organizational planning to support overall organizational strategy, including development and management of employment policies and procedures, employee engagement, and retention strategies.  Worked w/ HR Director & Operations Management team to assess resource needs & formulated forecasting & staffing requirements. Co-facilitated collective bargaining activities and union negotiation meetings, unemployment hearings, employee investigative process and grievances. Maintained positive working relationships with union delegates/stewards and union leaders (SEIU1199) to foster harmonious labor and employee relations environment. Served as Interim HR Director, supervised HR Generalist staff and conducted bi-annual evaluations. Established a new model for onboarding new hires that resulted in 39% attendance improvement; implemented an incentive structure to increase engagement and retention.  Worked closely with management to assess training and development needs to support operational and strategic objectives.

 Analyzed operational policies, procedures, methods and directives, organizational structures, & multiple performance management systems domestically and globally Assisted in developing system improvement, process improvement, and organizational structure improvement recommendations to C-suite executives Deployed new initiatives to support the alignment of systems and structures that drive culture, vision, and mission development strategies Managed full-cycle recruiting in the Operations division with a keen focus on diversity and inclusion. Negotiated job offers and managed orientation and onboarding for new hires. Oversaw the development of SOPs, job descriptions, and the maintenance/updates to 500+ jobs. Implemented and conducted new hire onboarding engagement tools with new employees during specific intervals (30, 60, 90, 120 days & 1 year); significantly reduced turnover from 47%-12% among support staff. Initiated the organization’s first introduction to a new applicant tracking system (SAP Business) to provide job applicants access to the agency’s job portal while delivering 99% efficiency and streamlining the application process. Analyzed key attrition and retention metrics and advised management of labor market trends. Developed over 50+ reporting procedures successfully, implementing over 85% of them to completion.  Interpreted, translated statistical data and developed graphic versions of trends and projections, interpreted reports and provided recommendations.  Provided internal management with consultative experience in managing reporting processes and structures.  Developed and implemented various options to cost and feasibility research according to market demand.  Maintained relationships with colleges, universities, and technical schools while creating educational programs for internships with new college graduates.

National service, sales and marketing company providing outsourced sales, merchandising, marketing and promotional services to manufacturers, grocery, entertainment, and hospitality industry; $1.9B in revenue and 20k+ employees.Recruitment Manager, Senior Recruiter, Jacksonville, FL Managed analyses of all facets of operations for 17+ recruiters’ daily activities for US-based clients that included administering hiring practices, recruiting budget and expenses, publication, and authorizing employee referral incentives, management analyses, operations analysis procedures Facilitated operational policies, procedures, methods, and directives; organizational structures; and performance management systems to identify opportunities for enhancement.  Provided support in the development of operations methodologies, best recruiting practices, research design, system, process & org structure improvement recommendations. Analyzed all continuous improvement initiatives for day to day operations policies, procedures and organizational structures. Led full scope of operations management and recruiting team that consisted of domestic and international team members. Partnered with over 25+ hiring managers to evaluate hiring needs; implemented recruiting strategies and initiatives to improve corporate processes and procedures. Sourced and recruited engineering and administrative professionals through outsourcing methods for various companies (Alluvion, Randstad, and CSI Companies). Established the full implementation of a company-wide applicant assessment tool. Prepared reports to highlight recruiting metrics and monthly goals. Facilitated weekly recruiting meetings with staff, conducted training for newly hired recruiters, updated the applicant tracking system, and ensured compliance measures were met.  Developed and documented procedures for International Organization for Standardization (ISO) certification.

 Full cycle, high volume recruiting: sourcing, screening, candidate submittals and on boarding Built and maintained relationships with 15-30 hiring managers across United States territories assigned Managed up to 70 open requisitions for non-exempt employees Successfully met and exceeded 15 hire metric weekly Accepted personal responsibility for meeting all individual activity goals and Recruiter Lead productivity targets as defined by manager and assisted the rest of the recruiting team to reach their goals Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submittals and other candidate matters  Played an active role in developing goals for new Recruiters though leadership and guidance. Ensured new Recruiters were knowledgeable on how to use and set up their databases

 Managed, tracked, and communicated sales support, marketing campaigns, and enablement tools/events to help drive the productivity of Sales and Marketing departments with Group Purchase Organization comparisons.  Developed and executed strategic project plans.  Managed project timelines and objectives & coordinated tasks to achieve interdepartmental project goals.  Planned and implemented marketing strategies to support revenue growth.  Strategically guided the company on figuring out what products sells.  Analyzed market data on a local, regional or national level, and determined what customers are buying, what gaps are in the market, what type of customers buy what products, and what customers are willing to spend on those products. Analytical

National leader in collection agency activities managing and resolving delinquent accounts efficiently; 1.7k employees and 92.9M revenue Managed over 30 employees in collection strategies on a rolling monthly basis.  Trained and developed over 150 employees in company collections policies and procedures.    Executed 30 performance evaluations & development plans on a weekly basis for corporate evaluation reports.  Transitioned employees from training to the production floor enhancing and developing their personal collection styles. Supervised AR reps in the collection of 3rd party past due accounts for Sears retail and bankcard, Citibank Skip Seconds, Citibank Associates, Discover and Resurgent Won Team of the Month Dec 05 and Jan 06, developing novice employees into expert level and supervisors Set the site record of revenue per seat at $14k in Jan 06 Trained and developed up to 20 employees monthly minimizing turnover ratio by 34% while fostering an exciting team atmosphere