Triaged inbound support calls and email inquiries from customers to assist with complaints, escalations, new account setup, refunds, and troubleshooting in high volume virtual call centerEscalated and managed SME customer issues related to account records, data input, access levels and adhoc reports and case files.Provide performance feedback to agents regarding call time, escalation rates, hold times, customer rapport and phone behavior.Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.Utilized problem-solving skills and initiative to provide effective solutions and ensure customer satisfaction.Maintained professionalism and interpersonal skills in interactions with customers at all levels.

Accurately entered patient’s dietary needs in 319 bed children’s hospitalAdhered to dietary restrictions/patient allergies and kept kitchen staff abreast of specialized diets for patientsSets up patient/guest trays accurately and timely according to menu items chosen and delivers trays to bedside within 45 minutes of order.Cleans and restocks all room service areas on a daily basisResponds to customer needs. Follows Starbucks operational policies and procedures.Maintains a clean and organized workspace so that partners can locate resources and product as needed.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.Follows health, safety and sanitation guidelines for all products

Provides a high level of prompt and friendly customer servicePrepared vegetables and meat for prepared meals; prepared sandwiches, Prepared "fresh and easy meals" whilemaintaining strict adherence to Company recipesProperly cuts, wraps and scales deli items. Operated slicer, wrapping and cooking equipment;Assisted in maintaining all equipment in safe working conditionAssists with inventory; assists with unloading, stocking, facing, filling and rotating merchandise.Strict adherence to all safety, health, and Weights and Measures regulations; observed temperatures within cooler and cases and reports failures to management

Maintain cash draw & complete transactions, create invoices for commercial business, assist crew with jobs as needed, responsible for inventory

Making reservations, adjust customer complaints, aide wait staff, maintain a clean environment, serve guests in promptly, greeting guests, maintain a friendly demeanorDuties as Sales Associate: Greet and serve customers, accurately maintain cash draw, suggestive sell and up-sale, store stock in appropriate areas, restock for sell items, maintain a clean environment and maintain a friendly demeanorDuties as Prep Cook: Assist Executive Chef with catering orders, Sanitizing work station daily, daily use of industrial slicers, Assist Line Cooks with preparation of menu and the daily preparation of salads and sandwiches for sale.Duties as Food expo: Responsible for the timely and accurate delivery of food to dine in patrons, responsible for communicating the needs of guests to wait staff and kitchen

Provided fundamental support to Executive Director and staffScheduled meetings with prospective clients and business associatesResponsible for the scanning, filing and maintenance of confidential company documentsPlanned and facilitated monthly Board of Director's meetings