Customer Service driven, detail-oriented environment, where our focus is servicing our internal customers, to ensure accurate and timely payroll.• Responsible for the payroll team that accurately processes the semi-monthly payroll for DHS.• Balances the monthly payroll transactions, manages the general ledger and journal entries as needed in compliance with the internal audit process and procedures.• Reconciles and prepares all quarterly and annual payroll tax returns, applicable tax payments and filings, W2 issuance and corrections, and general processing as set forth by federal and state guidelines thus avoiding interest and penalties.• Oversees the accurate processing of involuntary deductions; responsible for the Retirement Program Administration, reconciling employee deductions, employer contributions, and resolving all service or benefit-related discrepancies.• Serves as the primary point of contact for all payroll-related federal or state auditor inquiries and responds by providing appropriate documentation in a timely manner.• Communicates actively with the Office of Human Services and other departments to review cross-departmental impacts and develop productive ways of working together effectively to ensure outcomes that are mutually beneficial.• Assists employees with training and understanding on how to navigate the self-service portal.• Department lead on the NexGen implementation project.

• Facilitate discovery sessions, standard integration, functionality overviews, training and project meetings as required within the scope of the project • Partner with new customers during the implementation of their benefit deductions into the payroll system by supporting 15 – 25 clients during each Open Enrollment period• Act as a liaison to translate customer requirements and feedback to and from the customer and internal teams• Formulate a plan for testing data integration including oversight and support of user acceptance testing • Triage and resolve any issues identified in the testing effort • Provide support to offshore team members assisting with analysis and testing efforts • Seek customer and internal engineering sign-off to ensure a smooth transition of integrations to on-going production support teams• Align delivery of payroll integrations with the overall milestones of the implementation project • Responsible for gathering benefit integration requirements and delivering solutions to meet the clients’ implementation needs for their payroll vendors including UltiPro, ADP, and Banner supporting up to 12K employees• Configuration of attribute plans, data mapping, and parallel testing for client file processing

• Responsible for Software migrations from ADP PayForce to ADP Vantage platform• Responsible for successfully establishing a functional relationship with the client during the implementation phase • Facilitate the project milestones as well as the overall relationship with the client and key stakeholders• Ensure accuracy of the data migration and parallel testing• Partner with client through completion of first processing on new platform• Functions as project manager and implementation consultant• Train client team to transfer system knowledge and maintain relationship with ongoing system support• HRIS support for new clients

• Responsible for configuration, interface setup, issue resolution and overall support during the implementation phase for Employee Central, HR and HRIS functions• Responsible for successfully establishing a functional relationship with the customer while delivering exceptional service • Conduct discovery meetings with customers by identifying and understanding their current business processes, requirements, and overall needs • Provide best-practice guidance while working with the client’s project team to ensure a successful deployment• Oversee the overall testing results while documenting iteration changes to the client workbook • Complete implementation projects within scope of the project’s statement of works • Master and maintain knowledge of SuccessFactors’ Employee Central configuration options

• Responsible for delivering a high level of quality and service to all clients• Support a full range of HR, Payroll, Time & Labor Management, and Benefit administration using the Vantage product• Perform a client-facing role in Implementation and service projects • Responsible for leading the service team to deliver a high level of quality and service to all clients• Direct the workflow of the team for all activities necessary to process payroll; ensure that all accounting and auxiliary system requirements are met• Assist in the implementation and integration of newly acquired clients into the payroll system• Import external pay files into Enterprise Payroll Software • Perform pre-production audits prior to release of payroll; audit payroll output and provide recap to client liaison• Manage all client projects, issues logs, and year end requirements• Responsible for the transition of clients from US payroll services to the International payroll services product• Process XPAT payroll• Responsible for day-to-day operational account management of the client and deliverables• Coordinates with the client regarding the annual open enrollment benefits process• •Liaison for client and benefits vendor to verify the accuracy of system information and maintains all maintenance• Effectively apply client payroll policies and procedures; ensure compliance with all applicable tax regulations as well as wage and hour laws• Maintain integrity and confidentiality of Enterprise Payroll database• Ensure that all processing and production functions are SAS 70 compliant• Manage interfaces to ensure that they are loaded into EV4 correctly• Maintain managerial reports to ensure the client’s expected percentage is met on the SLA’s (Service level Agreement)

•Reconciled TOPS (Telecommunications Ordering and Pricing System) payments •Processed payments for input into the procurement / automated financial systems•Reconciled vendor billing with TOPS output to obtain a zero balance in inventory•Identified costs on invoices and create billing documents for customers•Resolved disputes regarding billing statements with internal customers•Responded to all communications dealing with external vendors regarding past due invoices•Balanced accounts on a monthly, quarterly, and yearly basis•Trained new employees in the department

• Managed a support team of seven Payroll Specialist on-site and various office locations • Managed the payroll migration from National Data Corporation to The Oxford Companies• Managed the migration and implementation from ADP Software to Ceridian • Processed payroll for 2000 employees in a multi-state environment for exempt and non- exempt employees• Processed wage attachments including credit, bankruptcy, and child / spousal support • Handled all manual, commission, and bonus checks as well as expense and travel reimbursements • Resolved payroll discrepancies; audited timesheets; analyzed payroll reports received from vendor; managed eTime and Kronos time keeping systems• Prepared ad hoc reports including vacation / sick leave; prepared monthly financial reports for finance department; assisted in departmental audit• Partnered with human resources department for benefits and open enrollment • Processed employment verifications and maintained all employee files• Assisted in developing standardized procedures for the department; trained employees on new software.• Coordinated annual Benefit Open Enrollment and Health Fairs• Maintained all SUI claims, responses, appeals, and hearings regarding State Unemployment Insurance Claims

•Managed the Recruitment process of potential candidates•Entered and maintained all data in HRIS system for new hires, terminations, and personnel changes•Managed benefits for employee’s company wide as well as liaison between the vendor and the company•Managed vendor relationships•Managed SUI (State Unemployment Insurance) Claims•Conducted open enrollment for various property locations•Created process for new hire orientation and exit interviews•Analyzed invoices from vendors prior to issuing a payment•Received and audited timesheets; processed all hourly and salaried payroll as well as bonus and commission checks; processed all travel and expense checks•Processed all wage attachments; pre-tax and post-tax deductions•Analyzed payroll invoices and processed accounts payable checks for property vendors•Coordinated all Vendor fairs, Open Enrollment Fairs, as well as company events including training for property managers meetings, and company functions

•Processed accounts payable invoices and checks for the Finance department•Processed investment and expense checks on a monthly basis •Acted as liaison for bank, finance department, and investors•Answered calls and resolved issues regarding past due invoices; resolved discrepancies regarding investment checks•Created month and year end journal entries