As an Energy and Income Maximisation Specialist at Angus Citizens Advice Bureau , I am dedicated to addressing fuel poverty by providing expert guidance on energy efficiency. With a passion for helping others, I offer specialized support, advice, and training to clients, volunteers, and partner agencies, ensuring they have the resources and knowledge to manage their energy use effectively.I am a friendly and reliable professional and a proud mother of three successful young adults. Whether working independently or as part of a team, I bring strong time management skills and a commitment to excellence in every task I undertake.My educational background includes an NC in Business Administration, where I gained comprehensive knowledge in database management, marketing, finance, presentation skills, communication, and numeracy. I also hold an HNC /D in Administration and IT. Currently employed in a role that further hones my IT, communication, welfare benefits knowledge, and customer care skills, I am continually expanding my expertise to better serve my community.I am enthusiastic about learning new skills and am dedicated to achieving the highest standards in my work. My goal is to make a meaningful impact through my role, helping to alleviate fuel poverty and improve the quality of life for those I assist.