Shona Brenner Email & Phone Number

Las Vegas, Nv, Us

At ISP Rock, we’re on a mission to make life easier for ISPs. Our seamless, all-in-one platform brings together everything you need to manage your business, eliminating the need for multiple tools and systems. Including network management solution layered with advanced billing and customer management features.

United States

Revenue Growth: Onboarded 12 new partners and 18 customers, implementing a customized onboarding process that drove a 29% increase in company revenue within six months.Relationship Management: Established and nurtured strategic partnerships with 8 key industry players, expanding market reach by 20% and penetrating 3 new regional markets in just 6 months.Conflict Resolution: Efficiently resolved over 40 payment issues, maintaining a 98% customer satisfaction rate and ensuring a seamless merchant experience across all platforms.Collaboration: Partnered with 2 leading billing software companies to integrate advanced payment solutions, reducing billing errors by 15% and improving processing speeds by 20%.Marketing Analysis: Analyzed data sets to uncover market trends, leading to the identification of 3 new market opportunities and a 10% increase in business growth through targeted strategies.#PaymentProcessing #BusinessDevelopment #Success #Innovation #GlobalExpansion

Remote

At IPPay, I led the integration of advanced payment solutions, driving operational efficiency and reducing billing errors. I built and nurtured strong client relationships, resulting in business growth and enhanced customer satisfaction. Through my strategic approach and focus on innovation, I played a key role in improving payment processes and expanding the company’s market reach.

Downtown Summerlin, Las Vegas

I spearheaded a significant influx of new clients at Wells Fargo, leaving an indelible mark on the expansive growth of the business. My resounding success is rooted in my ability to forge powerful connections with retailers, demonstrating an unparalleled understanding of Wells Fargo's products. I not only built enduring relationships but also cultivated a formidable referral network, showcasing my prowess in driving sales and elevating brand awareness to unprecedented heights.My focus has been on driving consumer-to-consumer (C2C) sales to elevate revenue and fortify the company's financial foundation. In a leadership capacity, I have overseen and enhanced employee performance through targeted training and coaching sessions.A notable milestone in this journey was achieving a significant sales figure of $1.3 million within a span of six months, showcasing a proactive approach to generating revenue. My commitment to ensuring maximum client satisfaction has been evident through the delivery of exceptional customer service.A testament to my consistent success and dedication, I was recognized for surpassing expectations and achieving an impressive sales figure of $2.2 million in a 12-month period. This accomplishment not only underscores my contribution to the company's growth but also exemplifies my ability to consistently deliver results that go beyond anticipated targets of employees while providing training and coaching sessions.

Las Vegas, Nevada

Having played a pivotal role in elevating Snap Finance's business over a span of six years, I have consistently secured the top position in sales directly impacting and making Best Mattress more successful in the long run by using this merchant service. Throughout this tenure, my contributions have extended beyond conventional sales efforts. I have actively implemented strategies that not only attract new clients but also nurture lasting relationships, fostering a sense of trust and satisfaction among customers. Hired and relocated to Las Vegas, NV as a Store Manager to improve overall performance by implementing operational excellence strategy. Pioneered opening of the inaugural Best Sleep (Joint Venture with Tempur-Pedic) concept store, specializing in luxurious mattress, resulting in maximizing brand recognition and customer satisfaction. Delivered vital contribution in elevating status of Best Mattress to an elite retail mattress store, positioning as a premier destination for customers seeking high-quality mattresses. Recognized for transforming store from generating $30K in monthly sales to surpassing the $110-120k mark. Inaugurated and set up two Best Sleep locations, which surpassing sales targets by 33% and contributing to the expansion of the brands footprint. Exceeded 46% of sales goal at the Inaugural Best Sleep store, achieving a sales volume of $1.3 million within the first year.Surpassed 58% sales targets, elevating first-year store sales from $50K to $120K a month.

Seattle, Washington

As a Sales Manager, I spearheaded the implementation of Progressive Finance strategies to significantly boost business numbers across all our stores. Through a comprehensive approach, I seamlessly integrated Progressive Finance services into our sales processes, driving increased customer engagement and expanding our clientele.Hiried by the owner of Savvy Mattress to lead end-to-end facets of the opening of three mattress stores, showcasing trust in leadership abilities. Developed a proficient, skilled, and high performing sales team for the newly established locations, recruiting top-notch sales consultants to ensure success. Delivered training and fostered a highly competent team, replicating the process across six additional locations. Designed and executed effective marketing strategies, resulting in a 50% increase in the customer base for the stores. Surpassed sales goals and quotas with impressive margin of 60%.Won prestigious title of "Salesperson of the Year" for four consecutive years, exceeding $1.5M each year.

Seattle, Washington

Elevated the sales team's performance by implementing a multifaceted approach involving coaching, engaging activities, and the introduction of modernized merchandising and marketing strategies. Managed the entire spectrum of talent acquisition, from meticulous screening processes to onboarding top-tier professionals, fostering a dynamic and skilled workforce.Played a key role in crafting and executing competitive marketing plans, leveraging platforms such as gun shows, social media, and innovative strategies. These initiatives propelled brand visibility and contributed to a heightened market presence.Co-founded and established a successful start-up specializing in small arms manufacturing, seamlessly launching a retail store and pioneering a cutting-edge e-commerce website. Orchestrated partnerships with six distributors, enabling direct drop shipping and establishing a strong market footprint.Drove employee confidence and morale by implementing targeted training programs and initiatives that resulted in increased sales. Fostered a positive corporate culture conducive to the free exchange of ideas and stimulation of creativity.Pioneered a groundbreaking initiative by establishing the first retail store with a seamlessly integrated e-commerce website that collaborated with all distributors on a single platform. This innovative approach revolutionized the online shopping experience, offering customers a comprehensive selection of products from various distributors within one unified site. This forward-thinking strategy not only set the store apart as an industry trailblazer but also provided customers with unparalleled convenience and access to a diverse range of offerings from multiple sources.

Seattle, Washington

Catered to clients of diverse backgrounds and discerning tastes, providing personalized wardrobe solutions and expert guidance. Executed an extensive travel schedule, visiting clients' homes nationwide to enhance their wardrobes through thoughtful additions or engaging in pre-shopping activities for those flying into town for consultations. Demonstrated a high level of expertise while working with a distinguished clientele, including Foreign Royalty, CEOs, CFOs, Hollywood Celebrities, and professional athletes, managing comprehensive travel arrangements to fulfill their wardrobe needs.Established SDB Style, a highly successful personal shopping and styling business, showcasing entrepreneurial acumen and a deep understanding of the fashion industry.Innovatively introduced the "Shop in Your Closet" program, a groundbreaking initiative empowering clients to maximize the potential of their existing wardrobe, achieving a refreshed and stylish look without additional purchases.Demonstrated entrepreneurial prowess by single-handedly building and growing a thriving business from inception, showcasing resilience, business acumen, and a keen sense of style. This entrepreneurial journey involved not only delivering exceptional service to clients but also creating innovative programs that set the business apart in the highly competitive personal shopping and styling industry.

Seattle, Washington, United States

Elevated the luxury retail experience at Mario's, a renowned specialty boutique specializing in high-end men's and women's fashion. Distinguished for its exceptional customer service and curated selection of exquisite designer clothing, Mario's has consistently set the standard in the fashion industry.In my role, I had the privilege of working one-on-one with discerning clients, focusing on personalized wardrobe styling and recommendations. My approach involved not only understanding individual preferences but also defining and refining personal styles. I shared my extensive knowledge and creativity to exceed the unique expectations of each client, creating a bespoke shopping experience.Notably, my clientele included Fortune 500 CEOs, CFOs, Hollywood celebrities, professional athletes, and Foreign Royalty, as well as styling for a high-end airline. Achieving top performer status, I consistently earned placement in the President's and Diamond Club every year, reflecting a dedication to excellence and a commitment to delivering unparalleled service in the luxury fashion sector.Achieved over $1,000,000 in sales for 2007, Millionaire's ClubAchieved over $750,000 in sales for 2006, President's ClubAchieved over $750,000 in sales for 2005, President's Club

Psychology

Bachelor'S Degree, Psychology