Shona Graham Msc, Qfa, Rpa Email & Phone Number

Dublin, Leinster, Ireland

• Delivering and managing service level agreements and promises to our customers.• Identify and action training gaps and improvements on processes within my team.• Administering transactions and requests on all life assurance, pension and investment policies from customers and their advisors, including brokers.• Liaising and building relationships with colleagues in other departments to ensure consistent customer service is delivered. • Leading a reward incentive programme… Show more • Delivering and managing service level agreements and promises to our customers.• Identify and action training gaps and improvements on processes within my team.• Administering transactions and requests on all life assurance, pension and investment policies from customers and their advisors, including brokers.• Liaising and building relationships with colleagues in other departments to ensure consistent customer service is delivered. • Leading a reward incentive programme within my department to promote the use of our ‘Be the Difference’ ethos and also a member of our sport and social committee. Show less

Drogheda

As part of my job with Three Ireland my main focus was to go beyond the expected when dealing with customers, to ensure I take responsibility for every task I undertake, to work as a team with my colleagues and to achieve my targets set by my sales manager.

Master Of Science - Ms, Management

Bachelor Of Business, Business, 2:1