Shona Chambers Email & Phone Number

London, Gb

London Area, United Kingdom

London, United Kingdom

Shona Chambers Marketing is a consultancy offering marketing planning & strategy assistance to small business owners & corporate clients. I have improved the strategic marketing knowledge & results of many small business owner clients, advising both product & service businessesDevised marketing audits & marketing plans for lots of satisfied customers, improving their business visibility & revenueCreated & delivered bespoke training workshops on key marketing elements such as How To Create A Marketing Plan & How To Market To Local Customers.Wrote and Self Published 100 Marketing Tips For Small Business Owners, a marketing help book for small business owners with 5* Amazon rating.Finalist in the 2020 Women’s Business Awards, Innovation category. Spoken on top rated business owner podcasts including The Entrepreneur's Growth ClubContributing author for many titles including Enterprise League & The Freelance Informer.

Managing the Insights programme for CBS Interactive covering Commercial and Editorial Tracks. CBS Interactive brands on the B2B side- silicon.com, ZDNet UK. & BNET. On the B2C side brands are Gamespot UK,CNET UK & TV.com.

Main focus was management of a large scale monthly customer satisfaction tracking study. The study monitored ongoing customer satisfaction from time of policy inception, through renewal, mid term adjustments & any claim experiences. Responsbility for all aspects of the study from management of all data delivery, QC around processes & working with senior business stakeholders to understand and implement change. Other responsibilities included: Supporting the AXA SME Marketing team on all market based knowledge requirements & ad hoc research requirements. Running training sessions in conjunction with the Head of Service, for the customer facing employees within the Glasgow customer contact unit. Sessions ran involving groups of 30 employees, working with results and embedding latest customer knowledge with this key company group.

Brought in to establish the Research function within the EMAP Construct company, a part of EMAP Communications, this role involved the management of all research for the UK Marketing team.Highlights included:Delivering the research component for QS Week,the biggest B2B magazine launch in 15 years. Involving market sizing, user profiling & advertiser take up intentionsManagement & implementation of a large mixed methodology Ethnographic/ Quantitative research project for Interbuild, the biggest Construction show in EuropeDesign & management of face to face research programme at International Architectural Conference held in Las Vegas 2005

Working initially within the Marketing Communications team on a range of marketing support materials, sales collateral, events & request for proposals (RFPs) Organised & managed Adshel Student Design Awards 2004, a successful Arts project involving many of the top Design colleges and Universities in the UK, and 4 high profile Blue Chip companies, culminating in an industry event attended by 300 media industry people. Moved to the Clear Channel Research team and worked on a large scale ongoing tracking study run in collaboration with Millward Brown. This study focused on measuring brand & ad awareness for many blue chip clients & advertisers. The study involved a continuous 2 weekly cycle of new campaigns to research and report on. Responsibility for result interpretation & client debrief process to creative agencies, media planner, buyers & poster specialists.Responsibility for systems training on POSTAR, TGI & Nielsens Media Research for all of Clear Channel UK Sales.Sat on POSTAR users committee representing Clear Channel UK.

Dmi Pro - Certified Digital Marketing Professional, Marketing

Completed the DMI PRO - Certified Digital Marketing Professional qualification. This included 30 hours of study for the course and a two.

2.1, Linguistics

English Literature, Language & History

Education record