Strategic Leadership: Drive growth and market expansion through strategic planning and decision-making.Operational Management: Oversee all aspects of operations to ensure efficiency and product quality.Stakeholder Engagement: Build and maintain relationships with suppliers, distributors, and customers to support business growth and sustainability.

Managing Tresata's Risk & Compliance Management (RCM) capabilities and practices, including review, testing, and independent audits. Managing HR & Finance operations for Tresata India - expense reimbursements, vendor invoice payments, recruiting, on/off-boarding

Managed P2P/O2C Operations Partnered with 3 rd party service provider, the company Business stakeholders, Controls org., IT and other support functions to delivery a seamless service delivery and innovative projects Identify and implement process improvement opportunities across Source to Pay cycle (including upstream Procurement process) Worked on smooth delivery of OTC processes Ensure the Global Financial controls are met consistently Mentor team members for higher performance.

Lead team to create and sustain an operating environment that is in reviewing capacity, performance and collection trends while being cognizant of service objectives.• Managing collections portfolios, driving credit and collection activity.• Issuing credit limits to various customers based on their credit worthiness.• Effectively ensuring the collections from the customer portfolio, maintaining the BDP at low, without allowing the rolling of debt

Managed and trained third party audit teams, setting accuracy standards and helping them achieve the samethrough rigorous training.• Execute key activities with the third-party audit teams including audit execution, training and calibrations.• Schedule & Chair recurring governance meetings with the stakeholders & auditors to clarity quality scoringparameters, discuss findings, etc…• Analyse data and generate reports that add value to the business.• Performing audit check on business compliance, system reports and applications.• Measure policy and process risks for the business, highlight opportunity areas.

Monitor calls on Communication, Soft Skills, Process & Compliance Parameters• Mentor call/chat support executives to help achieve great Customer Experience• Was involved in the recruitment of new hires for the team. Training them on Process, Applications and Soft Skills.• Certification of new hire agents post training and hand holding them for the first 30 days – Nesting Period(responsible for their first month scores and metrics)• Develop an improvement plan with key milestones and dates and track execution of those tasks.• Organize discussions with the Team Managers to identify and develop messaging for specific customer supportissues.• Analyse and report on various quality metrics like Customer Satisfaction, helping teams met the CE scores

Responsible for reducing delinquency of past due accounts• Handling escalations and on-boarding training to new process associates.