Greet CustomerPowerPointSpreadsheetNight Audit Signing up guest into the Loyalty program Scanning Documents Unloading and downloading filesSending out multiple emails Check In and Out GuestTeam LeadOnboarding package Administrative WorkRegistering Cash Drawer balanceVerify Bank PriorVerify and annotate Departures, Arrivals, and Min. Available %Print Credit Card Reconciliation Report BalanceCredit Card Authorization ReportTake DepositPost Settlement Report Training

Greet CustomerCheck In and Out GuestTeam LeadOn-Boarding Interviewing potential employees Administrative WorkRegistering Cash Drawer balanceVerify Bank PriorVerify and annotate Departures, Arrivals, and Min. Available %Print Credit Card Reconciliation Report BalanceNight Audit Credit Card Authorization ReportTake DepositPost Settlement Report Loyalty Champion RepresentativeScheduling Training

Provide professional services while delivering an excellent customer service experience to drive revenue for a high volume store. Provide sales and operational support to the General Manager. Serve in a leadership role in the store to help develop, train and mentor store team members. Also assume management responsibility in the absence of the Store Manager, serving as the Assistant Manager (store opening and closing, and sales reporting responsibility).

Responsible for trouble-shooting issues pertaining to equipment, technology, and customer accounts. Worked closely with a team, checking materials in/out with specialized software; greeting and directing patrons, locating materials, answering phones, assisting patrons with research via computers, receiving and resolving complaints, collecting fees, leading special projects, participating in special projects, training and supervision of Student Assistants. Responsible for being knowledgeable of a wide variation of complex policies and procedures. .

Reported to Human Resources Manager. Supported Senior Leadership and sales teams with office management, administration and client facing activities i.e. front office management and telephone reception on behalf of teams and senior management, produrement of office supplies, reporting - updates to sales reports and spreadsheets, light HR support (opening and closing sales rep. positions), working with Temporary staffing vendors to coordinate and reconcile temporary employees, assisting with payroll questions and resolutions to issues. Manually organized and processed payroll for 60+ employees in a multi-state organizations.

Reported to the Director of Human Services. Provided Administrative support to a team of 40+ Agents. Services included: data entry, customer communications, client intake (pre-screening and interviewing), heavy phone reception, records management, working with sensitive data and documentation, educating and advising incoming customers re: Human Services Solutions and benefits on behalf of Case Workers.