• Devises account growth and client acquisition strategies to support the expansion of a satellite office in an emerging market. Evaluates white space business development opportunities, strategic investments, and potential teaming partnerships to promote sustainable growth. Identifies business opportunities and leads proposal development efforts to win new work for current and target clients.• Managed design, development, and implementation of a Change Management Office within a local government’s IT department. Established a change management framework, methodology, and templates to enable consistent and scalable application of change management practices across Agile and Waterfall projects. Completed barrier assessments to identify pain points and gaps that inhibit stakeholder understanding and readiness to adopt new change models, tools, and tactics. • Directed organizational change management team supporting Agile development of a customized customer-facing system built on Microsoft Dynamics 365. Designed and executed holistic change enablement strategies to drive stakeholder engagement and buy-in. Generated personas and user journey maps to navigate complex stakeholder landscapes and drive collaboration and alignment between cross-functional teams.

• Managed multi-year Salesforce implementation, leveraging Agile change management techniques to support iterative functionality development. Developed and implemented stakeholder outreach strategies for over 800 employees that resulted in a 32% increase in user engagement within 60 days. Completed impact and readiness assessments to define anticipated changes, evaluate users’ willingness to adopt change, and develop resistance mitigation plans. Launched campaign that increased the effectiveness of program communications by 20% in the first two months.• Directed high-visibility initiative to develop a next-generation case management function at a multi-billion dollar health system. Analyzed current state operations and utilized complex data sets to model future state designs that improved integration between functional areas and technical systems. Established governance committee to enforce updated policies and procedures and developed strategic plan to implement new operating model across the enterprise. New organizational design improved compliance metrics by 262% and employee satisfaction measures by 39% within three months.• Led development and execution of a communications strategy for the Chief Financial Officers Council to generate awareness and promote buy-in of the President’s Management Agenda. Developed stakeholder analyses to identify target audiences; interviewed over 50 individuals inside and outside the federal government to align diverse communication needs and priorities. Created branding designs, message maps, templates, and editorial calendars to facilitate consistent messaging across government agencies.

• Directed team of ten subject matter experts responsible for researching specialized financial healthcare risk areas to expand service offerings for current and prospective clients• Led initiatives to grow internal knowledge base and develop products and tools that enabled project teams to uncover new underpayment opportunities• Published deliverables to disseminate innovations firm-wide and maintained knowledge management system to ensure accuracy and applicability of existing resources

• Spearheaded revenue recovery projects for multiple public and non-profit healthcare providers, generating $30M in additional revenue within two years.• Conducted diagnostic assessments of business operations to identify root causes of procedural breakdowns resulting in revenue leakage.• Designed data-driven solutions that optimized business processes and improved workforce performance to improve net revenue.• Evaluated new service line viability by projecting impact through scenario-based planning, sizing implementation requirements, and generating cost-benefit analyses.

• Designed, implemented, and maintained firm-wide training materials on three financial healthcare topics, presenting modules to 330+ employees over 280 hours• Provided customized trainings for hospital business office staff to enhance workforce knowledge and performance• Developed recommendations for improved contract negotiations with hospital contracting executives, including CFOs, Managed Care Directors, and Revenue Recovery Directors

• Managed project teams conducting comprehensive payment reviews for billion dollar hospital networks in the western region of the United States• Analyzed patient accounting data sets in Microsoft Access and Excel to identify revenue leaks and developed process improvement recommendations to prevent future cash loss• Collaborated with hospital executives and business leaders to prioritize and implement recommended changes to standard operating procedures

• Audited hospital claims data using complex queries built within a relational database • Created tailored resources and job aids to build capability in hospital business office staff• Developed reports to summarize audit findings and presented results to client partners

• Managed full event design and production, including creation of organizational schematics, pre- and post-event communications, day-of set-up and breakdown, timeline development and execution, registration, guest and vendor coordination, and venue management• Partnered with clients to understand their mission and vision for the event and managed vendor selection, budgeting, and contract negotiations• Compiled and organized design boards, timelines, transportation schedules, invoices, seating charts, contact lists, floor plans, etc. • Fielded emails, requests, and phone calls throughout the planning process and troubleshooted unexpected challenges during events to create a seamless experience for clients and their guests

• Lead assistant responsible for supporting primary event planner with day-of set-up, logistics, guest coordination, event facilitation, and breakdown

• Supported the Molecular and Integrative Neuroscience Department (MIND Lab) in studying behavioral and physiological effects of ethanol and cocaine • Performed immunohistochemistry on targeted tissues to label regions activated during drug abuse and relapse• Analyzed structural differences between test and control tissues using molecular labels to understand physiological impacts of drug abuse• Synthesized data and outcomes to support grant proposals and research articles submitted to scientific journals

• Learned immunohistochemistry (IHC) methods, techniques, and protocols to visualize the presence and location of proteins in tissue sections