Shondrea Thornton Email & Phone Number

Las Vegas, Nv, Us

- Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value- Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more- Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals- Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs- Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption with target goal of >65% adoption across multiple venue/hospitality verticals

New York, New York, United States

-Proactively learn new updates and feature rollouts to serve as product expert and ambassador of Zocdoc platform-Manage a regularly rotating pipeline of 40-50 accounts at a time during their onboarding period-Organize and host daily comprehensive training sessions to onboard new customer accounts, as well as weekly follow-up meetings to ensure account performance goals and deadlines are being met-Daily documentation of individual project progress in SalesForce and monitoring of account statistics in Tableau -Identify and shift priorities within pipeline as required according to team goals, work volume, and individual project goals-Consistently exceed targets regarding high value feature adoptions per project by upwards of 10% weekly/monthly-Propose new onboarding practices to ensure account retention and deliver high quality service, as well as engage in biweekly testing of advanced and improved processes being implemented in the future-Daily cross-team collaboration with local sales, client operations, and technical integrations teams

• Utilize content expertise to assess curriculum efficacy for independent, private, and public clients• Research, evaluate, and prepare recommendations on curricula, instructional methods, and materials for school systems.• Advise clients, teaching, and administrative staff on curriculum development, use of materials and equipment, and implementationof state and federal programs and procedures.

• Design and facilitate daily instruction based on target goals and desired instructional outcomes• Inform instruction and target interventions through weekly quantitative data reports, IEP reports, and real-time feedback• Spearhead the development and design of a social studies curriculum• Collaborate with regional educators in weekly meetings to modify and troubleshoot curriculum design• Utilize team management software such as Slack, Outlook, and Instructure to communicate with key partners in educational outcomes

Greater New York City Area

• Instructed through lectures, discussions, and demonstrations in English and social studies.• Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.• Collected and maintained a record of scholastic and team achievement, including teacher reports, IEPs, and outside vendor contacts.• Adapt instructional content or delivery methods for different levels or types of learners including but not limited to e-learning via Zoom

Greater Los Angeles Area

• Develop teaching materials, such as syllabi, visual aids, answer keys, supplementary notes, or course Web sites.• Achieved an increase in departmental enrollment by 5-10% on quarterly basis, meeting and exceeding quarterly departmental growthgoals• Prepare and deliver lectures to undergraduate students on topics such as gender studies, postwar civilizations, and the history ofthird-world countries.

Worked independently and collaboratively to develop insightful and innovative research projects on the subjects of race and gender.Secured and administered over $70,000 through grant and proposal writing.Engaged archives, first and secondary sources, case studies, and statistics in order to analyze and synthesize information for context, import, and depth.Produced and publish written reports and presentations on the status, outcomes, and insights produced by individual research projects.Give oral presentations to faculty, staff, and colleagues on the design, findings, and impact of research in line with university and industry standards.

Princeton, Nj

Served as total point-of-contact for educational field trips for 40+ people to New York City and worked in a team of two for an educational trip to Philadelphia.Assisted program director directly through administrative tasks such as finance management, calendar management, and program development.Mentored 30+ youths aged 12-17 on scholarship, public citizenship, and higher education opportunities over the course of 6 weeks.Collaborated with a mentoring team of six to troubleshoot operational issues, address the needs of youths, parents, and upper staff members, and maintain protocols within Princeton University policy.

Princeton, Nj

Mentored 30+ youths aged 12-17 on scholarship, public citizenship, and higher education opportunities over the course of 6 weeks.Planned, organized, and facilitated weekly workshops for 30+ on topics related to equity, inclusion, and diversity.Developed and executed 5-week curriculum for 15 youths aged 15-17 on higher education, application strategies, and financial literacy, and career planning.Collaborated with a mentoring team to troubleshoot operational issues, address the needs of youths, parents, and upper staff members, and maintain protocols within Princeton University policy.

Managed a mentoring program of 20 undergraduates with a focus on navigating identity, race, and class in the university environment.Designed and led programming in collaboration with Office of Multicultural Affairs and the Black Alumni Council.Facilitated communications workshops to address mentoring relationship dynamics, conflict resolution, and interpersonal development.

Greater New York City Area

Organized the research literature of tenured professor and assisted in research-related tasks such as compiling bibliographies, sourcing texts, and proofreading.Managed the professor’s two offices and maintained operations through administrative tasks such as email, calendar management, and phone correspondence.Managed the professor’s expenses by completing and submitting detailed expense reports with receipts, filing the necessary paperwork with the institutions, and keeping track of total expenses outgoing and incoming for an account totaling $20,000.

Greater New York City Area

Worked in an office of six for performing administrative tasks for Institute for the Study of Human Rights.Served as point-of-contact for orders, lunch deliveries, and event deliveries.Maintained calendars for Institute faculty and staff, maintained the online presence of the Institute, and recorded notes from faculty and staff meetings.

Bachelor Of Arts - Ba, African-American/Black Studies

Activities and Societies: Office of Multicultural Affairs - Mentoring Initiative, Office of Multicultural Affairs- Graduation Liason.

Master Of Arts - Ma, Area, Ethnic, Cultural, Gender, And Group Studies

Activities and Societies: National Women's Studies Association, Social-Sciences Research Council/Mellon Mays Undergraduate Fellowship.

Bachelor Of Arts - Ba

Master Of Arts - Ma