Shoni Wright Email & Phone Number

United States

Southfield, Michigan

I have my insurance license for health and life since 2014 , I sell health and life insurance to businessand individuals. Types of insurance I sell are accident and sickness protector , short term disability , Income protector, Critcal care and Cancer products. I work in Wayne and Macomb County contact leads and canvasses the area for new clients. Service my current policyholders and also current clients, assist with claims processing or billing issues .

Outsource customer service representative for Blue Cross Blue Shield of Michigan. Assist members with making payments by phone, researching claim problems, reinstating member,sending out invoices,benefit packages,use many different systems and screen daily to assist the members.

I worked as a Homeowner specialist and then promoted to Client Care Specialist. My job included calling Insurance companies and verifying if our client had homeowners insurance and then get the copies of declaration documents sent over to us. Then I moved into servicing the client and collected documents need to get their loan to close. I had a list of clients I had to handle everyday I usually had about 150 clients to service. I made outbound calls and took inbound calls to assist my clients also did conference call for credit supplements and with other mortgage lenders and banks and insurance companies. We used email to communicate and CTI phone system. All work was done on the computer no paper unless a client mailed the documents. I serviced all types of loans from VA, FHA, HARP, Conventional, and was trained on all requirements of all loan types, had excellent quality calls scores excellent communication skills with my clients and used several different systems at one time. I also communicated daily with clients on our website with questions they had about there loan process also communicated with Mortgage Bankers and Underwriting to get the client loan closed as soon as possible. I was the main contact for the client until there loan was closed.

Customer Service RepresentativeOutsource customer service representative for Blue Cross Blue Shield of Michigan. Assist members with making payments by phone, researching claim problems, reinstating member,sending out invoices,benefit packages,use many different systems and screen daily to assist the members.

in call center in Southfield for 4year and 10months, When I first worked as a collector and then progress to a B collector and then was a manual collector and skiptracing collector, First payment missed collector in a sub-prime lending company I took inbound and did outbound calling to collect on pass due accounts on a auto dialer system, located missing payments via money gram, western union, our in house system for missing payments,

Supervisor for New Business Department, started as entry level data entry technician, then advanced to Credit Analysis, I was eventually promoted to New Business Supervisor duties included, supervising 10-15 people, performing month-end work, Advance money to dealer partners, processing deals, communicating with dealers regarding the proper sending of information on customers, cancelled deals, collections, warranty updates, title work, notary, and payroll approvals, hired new employees for my department, Assisted with FedEx, UPS, USPS, Maintained charts of all my direct reports, I also created a chart to help train new employees on what information was needed to complete new applications.

for the middle school in Roseville Mi, I supervisor the 7th,8th,9th grade lunch hours , duties included writing passes for the students, writing behavioral reports for any problems with the students for the office to look over, clean up between lunch periods.

Certficatie Of Achievement, Business, B

Activities and Societies: Omega Phi

Education record