Shon Neditch

Shon Neditch Email and Phone Number

Owner @ Revpoint Business Solutions, LLC
California, United States
Shon Neditch's Location
Campbell, California, United States, United States
Shon Neditch's Contact Details
About Shon Neditch

I specialize in delivering customer time-to-value, working closely with clients to enable innovative products and services.Organizational leader of go-to-market strategies that increase revenue, boost customer satisfaction, and improve operational efficiency.Recent Initiatives:Led cross-functional initiatives to align sales opportunities with contracted delivery, ensuring reporting and forecasting accuracy; doubled ARR, achieved 109% NRR, and reduced Opex by $560K in FY24Implemented Global customer health measurement practice and integrated CSAT, CES, & NPS into sales and delivery KPI's; achieved NPS scores of 40, 44, and 50 against industry average of 36 in FY24Transformed customer experience by digitizing sales-to-delivery workflows, reducing customer onboarding 90 to 30 days in FY23Enabled Fee Recovery business for real estate appraisal firm, utilizing a small team of capable service leaders and intelligent process automation; earned $30M in bill rate-vendor fee differentials at 98% GM in FY22Led deployment of natural language processing to automate response to 35% of real estate appraisal inquiries from 1400 customers; yielded a 4X reduction in activity time and $300K in Opex in FY21

Shon Neditch's Current Company Details
Revpoint Business Solutions, LLC

Revpoint Business Solutions, Llc

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Owner
California, United States
Shon Neditch Work Experience Details
  • Revpoint Business Solutions, Llc
    Owner
    Revpoint Business Solutions, Llc
    California, United States
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  • Independent Consultant
    Solutions Consultant
    Independent Consultant May 2024 - Present
    London, Gb
    CX Strategy leadership for successful construction business. Enabling AI adoption and data-driven, strategic operations.
    View
  • Uniphore
    Director, Cx Operations
    Uniphore Dec 2021 - May 2024
    Palo Alto , California, Us
    Global Service Delivery leader with responsibility for customer experience, leading GTM global operations. Created CX organization to embrace and visualize customer experience; aligned sales and delivery, doubled ARR, attained 109% NRR, and reduced Opex by $560K in FY24Implemented customer health practice, enabling CSAT, CES, & NPS in sales and delivery KPI's; realized NPS scores of 40, 44, and 50 against industry average of 36 in FY24Sunset legacy platform in favor of DevRev, saving $120K in Opex in FY24Led CS GTM transformation by digitizing closed-won to productiondeployment; improved product delivery timeliness, reducing customer time-to-value from 90 to 30 days in FY23Instituted CS policy and governance to measure SOW delivery, increasing on-time project delivery by 40% in FY23Designed master data model for Snowflake, Salesforce, Gainsight,Netsuite, Rocketlane - 100% integration, data design & managementCX owner for Acquisition Integration - data & process migration from ServiceNow to internal systems - led initiative to staff vendor to complete project in 6 weeks time, Opex savings of $240K
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  • Clear Capital
    Sr Director, Cx Operations
    Clear Capital Sep 2020 - Dec 2021
    Reno, Nevada, Us
    Managed responsibilities for a broad tech portfolio including PaaS, SaaS, and automated real estate valuation services, encompassing over 1800 vendor and customer interactionsCreated 24×7 SaaS service operations for Clear Capital's valuation, subscription data, and analytics productsCollaborated with CTO and cross-functional teams to transformlegacy appraisal management system through NLP, AI/ML, and workflow automation; 100% inflection point for engineering-operations partnershipEnabled automated response of order information for 35% of inbound inquiries for 1400 core customers. This yielded a 4X reduction in manual activity time and $300K in yearly operating expenseDelivered $30M in incremental revenue at 98% GM by leading recovery of bill rate-vendor fee differentials from 3 large enterprise vendors
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  • Netserv
    Strategic Business Advisor
    Netserv Jan 2017 - Jan 2021
    San Jose, California, Us
    Advised an adept managed service provider (MSP) and system integrator (SI) business that provides services for cloud, network, and cybersecurity.Helped customers digitize their work environment, enabling scale, resiliency, and profitability in their daily business operations.
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  • View, Inc
    Director Of Field Services & Site Operations
    View, Inc Dec 2015 - May 2020
    San Jose, California, Us
    Created services organization to deliver system design, hardware & software commissioning, and technical support for 500 loT system deployments in LEED certified, Smart Buildings globallyEnhanced partner and customer satisfaction, while ensuring on-timeproject delivery across North America's field services and site operationsLed organizational initiative and worked closely with technology partners to design network operation center; implemented analytics, monitoring, and service delivery automation for 35% of inbound case volume, saving $480K in yearly OpexCross-functional responsibility for product operations enabling policy, governance, and an operational mindset for product development; prevented spend of $60M by preventing release of high-maintenance wall controllerAutomated remedy of field failures, reducing Opex by $750K in FY18
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  • Onecloud Consulting, Inc.
    Head Of Business Development & Operations
    Onecloud Consulting, Inc. Oct 2013 - Dec 2015
    Milpitas, California, Us
    Provided hands-on leadership, achieving 300% growth in newbusiness and strategic partnerships for Cisco Data Center and Cloud Services partner in two-year periodDeveloped 12 alliances with OEM clients, ISV's, and strategic partners for B2B, joint go-to-market and solution selling activitiesWorked closely with Cisco business units and integration partners todevelop 5 reference architectures and validated designs to enable converged infrastructure, private cloud, and hybrid cloud solutionsLed project managers and solution architects to create practitioner'sguides for Vblock, FlexPod, VMware Horizon View 5.3, VMware vSphere 5.5, and software-defined packet routing solutionsSuccessfully closed $12M in managed service and SOW-based deals in two-year period; led project managers, software developers, solution architects, and network engineers in achieving 98% on-time delivery of SOW requirements
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  • Cisco Systems
    Director, Americas Service Provider
    Cisco Systems Sep 2011 - Oct 2013
    San Jose, Ca, Us
    Managed direct staff of deal leads and project managers in the successful diligence and integration of acquired organizations into Cisco's Services divisionIncreased the efficiency of M&A processes by leveraging knowledgein Cisco Acquisition strategy, improving integration capabilities significantlyHeld matrix management responsibility over business units, product management, marketing, and delivery teams, ensuring cohesive operationsAchieved an enhanced service delivery standard in SP Video, Stadium Vision, and Physical Safety & Security, by leading a dedicated professional services organizationDelivered seamless integration and maintained service excellence for acquisitions including JouleX, WHIPTAIL, NDS, Sourcefire by leading the service integration efforts
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  • Cisco Systems
    Director, Focused Technical Services
    Cisco Systems Aug 2007 - Sep 2011
    San Jose, Ca, Us
    Engaged leader for management staff across the US and Canada inthe operation of Focused Technical Services (FTS) and High TouchEngineering (HTE)Supplied go-to-market strategy, daily operations, and execution forglobal organization of 400+ staff delivering $285M in annualservices revenueGrew HTE service revenue to $22M annually at a 51% GMRealized a 6X decrease in time to resolve customer technical issuescompared to peer support organizationsIncreased technical certification by 20% and improved customersatisfaction metrics by nearly 4 tenths in FY2009
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  • Cisco Systems
    Manager/Sr., Advanced Services
    Cisco Systems Aug 2001 - Aug 2007
    San Jose, Ca, Us
    Led multiple teams in the development and administration of Cisco’s Top 25 Service-Provider & Global Enterprise dedicated Services business. Responsible for daily operations, global scale, and product management of global services portfolio. Direct & indirect reports ranged from 7 to 80 staff.
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  • Cisco Systems
    Focused Technical Engineer
    Cisco Systems Aug 1998 - Aug 2001
    San Jose, Ca, Us
    Dedicated network engineer for Service Provider accounts.
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  • Cisco Systems
    Customer Support Engineer
    Cisco Systems Jun 1996 - Aug 1998
    San Jose, Ca, Us
    Cisco TAC engineer - IP Config-Install, IBM-SNA Transport, RP
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  • Mountain Valley Paving, Inc.
    Operations Manager
    Mountain Valley Paving, Inc. Jun 1988 - Sep 1993
    Family owned and operated asphalt paving and underground construction business.

Shon Neditch Skills

Cisco Technologies Enterprise Software Cross Functional Team Leadership Data Center Strategy Cloud Computing Professional Services Product Management Integration Networking Business Development Leadership Strategic Planning Go To Market Strategy Management Cisco Ios Program Management Product Development Strategic Partnerships Vendor Management Change Management Managed Services Tcp/ip Business Process Saas Cisco Systems Products Voip Business Strategy Virtualization Unified Communications Account Management Telecommunications Ip Internet Protocol Suite Wireless Routing Technical Support Solution Selling Cisco Mergers And Acquisitions Growth Strategies Network Design Google Apps

Shon Neditch Education Details

  • California Polytechnic State University-San Luis Obispo
    California Polytechnic State University-San Luis Obispo
    Management Information Systems
  • Usc Marshall School Of Business
    Usc Marshall School Of Business
    General Management

Frequently Asked Questions about Shon Neditch

What company does Shon Neditch work for?

Shon Neditch works for Revpoint Business Solutions, Llc

What is Shon Neditch's role at the current company?

Shon Neditch's current role is Owner.

What is Shon Neditch's email address?

Shon Neditch's email address is sh****@****ail.com

What schools did Shon Neditch attend?

Shon Neditch attended California Polytechnic State University-San Luis Obispo, Usc Marshall School Of Business.

What are some of Shon Neditch's interests?

Shon Neditch has interest in Social Services, Children, Education, Science And Technology, Disaster And Humanitarian Relief.

What skills is Shon Neditch known for?

Shon Neditch has skills like Cisco Technologies, Enterprise Software, Cross Functional Team Leadership, Data Center, Strategy, Cloud Computing, Professional Services, Product Management, Integration, Networking, Business Development, Leadership.

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