Shontae Ray Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Responsible for the full spectrum of creating and executing company hiring plans and strategies, including identifying needs and screening candidates to closing successful hires, onboarding, and orientation for candidates. Manage the creation and posting of job requisitions through online job boards, social media sites, and ads via Dice, Ziprecruiter, LinkedIn, Facebook, and Indeed, etc. Continue to build and maintain a talent pipeline for contract workers for onsite and remote job requisitions. Track recruiting metrics (contacts, submittals, rejections, interviews, and hires). Use Boolean and creative search techniques and methods to identify qualified candidates. Currently serves as contact person for questions from candidates regarding offers, benefits, dress code, pay and negotiated compensation. Maintain relationships with current clients and updates staffing manager of any needs and concerns.

Charlotte, North Carolina Area

Liaison between Brighthouse Financial and MetLife for issues with contracts still held with MetLife. Reset passwords for Financial Advisors and Internal Wholesalers via Entitlement Management System. Research insurance contracts for issues with annuity\life policy information. Assist with insurance illustration issues. Assist Financial Advisors with new registrations for Brighthouse Financial Pro websiteProvide support for clients that had issues with policy restrictions, PIN#, etc. Complete weekly and monthly metrics reports via Salesforce. Enter escalated tickets for further resolution via Service Now

Charlotte, North Carolina

Provide efficient and timely 2nd level Support for Support Team. Completes testing for software quality assurance purposes. Assist with the Development Life Cycle of point of sale software. Ensures design of business systems and other solutions are working properly. Perform Development Review before assigning task to outsourced Development Team using Skype for Business. Performs staff scheduling to ensure Help Desk coverage during normal business hours, holidays, and on-call support as required. Manage consultation on 360 performance evaluations, hiring and disciplinary responsibilities. Completes data for monthly statistics and status reports using BrightMetrics Analytics. Assist with Password Resets using Active Directory. Maintain knowledge base and documentation to be used for Help Desk Support Analyst. Recognize, identify, isolate, and resolve problems related to vendors and other platforms and applications. Establishing relationships with stakeholders for successful onboarding objective. Create contracts for Dell hardware equipment and specifications for hardware related to the point of sale and other software used with the POS. Establish, collaborate and implement policies and procedures. Provides leadership by projecting a positive attitude and providing learning and performance incentives. Communicates issues and updates via Forums, online correspondences, and corporate communications. Provide deployment of point of sale software

Charlotte, North Carolina Area

Consistent in keeping company SLAs . Consistently keeping a customer satisfaction score at 90% or better. Took a proactive approach to training coworkers and new employees on procedures. Trained franchised managers, operation managers, and other employees via remote desktop\chat. Created training videos. Provided support for application development and issues encountered during the development lifecycle. Assisted in virus removal, antivirus configuration, and set up of printers, configured routers, and remote desktop. Tested products before production, beta testing, quality assurance, and creating test scenarios. Helped franchisees with reporting issues using Crystal Reports. Assisted with network issues for server and client relationship and reset passwords. Assists customers in the use of distributed software, hardware and technologies to improve and enhance sales initiatives

Charlotte, Nc

Reviewed and analyzed title reports for refinancing that included deed chain, tax information, open mortgages and other confidential documents. Carefully examined foreclosure documents for property and real estate legal descriptions

Charlotte, North Carolina Area

Installed proprietary point of sale software for customers. Created training manuals and checklists. Created training videos using Camtasia. Point of contact for set up and troubleshooting of credit card processing software. Consistently updated problems and resolution in tracking system in a timely manner.

Bachelor'S Degree, Website Development, 3.6

Diploma