Shonte B. Email & Phone Number

North Carolina, United States

Maintain knowledge of product and services in the wireless business. Offer a personalized solution based of customer needs. Upsell and cross sell products and services. Ensure compliance to company policies and procedures. Trouble shoot devices, apps and emails to ensure proper functionality. Investigate customer complaints and issues to provide quick and efficient solutions. Process bill payments and analyze customer bills.

Westfield, Nj

Achieved and maintain 100% patient satisfaction. Achieved 95% or above recovery rate from the initial start date for all patients.Assisted in marketingVerified benefitsCollected co-pays and scheduled patients appointment for time allotted by doctor for treatment •. Prepares treatment room for patient by following prescribed procedures and protocols. •. Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures. •. Provides information to patients by answering questions and requests; allaying fears. •. Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques. •. Educates patients by demonstrating proper use of equipment and exercise routines. •. Maintains patient confidence and protects operations by keeping information confidential. •. Maintains safe and clean working environment by complying with procedures, rules, and regulations. •. Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment. •. Ensures operation of physical therapy equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs. •. Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. •. Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Newark, Nj

Trained new employees to make perfect beverages and create meaningful connections with customers.Maintained 98% or better inventory efficiency.Managed 4-8 people per shiftCreated a benchmark for my own developmentReceived food safety certificate for the city of Newark,NJHandled customer complaintsMaintained high transaction numbers during peak hours during the day Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to management team so that the team can respond as necessary to create a healthy environment during each shift for the betterment for the store operation. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Elizabeth, Nj

Scheduled and monitored employee activities to ensure safety and compliance with rules. Handled customer complaints to achieve complete customer satisfaction. Achieved a 95% success rate on surprise inspections.Creating value for our owners through efficient operations, appropriate cost controls, and profit management Effectively managed a restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.Controls day-to-day operations by scheduling labor, ordering food and supplies, and develop the restaurant team Ensures OSHA, local health and safety codes, and company safety and security policy are met Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains Overseen the maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensured food quality and 100% customer satisfaction Ensured complete and timely execution of marketing programs Ensured a safe working and customer experience environment by facilitating safe work behaviors of the teamMade schedule for employees on a weekly basisCross-trained and promoted employees Champions recognition and motivation efforts

Greenbrook, Nj

Interacted directly with the public using point of sale (POS) software, assisted in the management of inventories, and provided exceptional customer service. Assisted in converting this location into a regional training store.Maintained cleanliness, hospitality, accuracy, maintenance, product quality and speed of service on a daily basis Maintains fast, accurate service and positive guest relations.Maintains food quality and 100% customer satisfaction.Assists profit and loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.Assists RGM in recruiting, hiring, providing employee feedback, training and motivation.Upholds company standards on equipment, facility and grounds are maintained using a preventative maintenance program.Follows Taco Bell standards and procedures to make food safety a top priority.Provides complete and timely execution of corporate and local marketing plans. •. Supervise restaurant staff during shifts, including hiring, scheduling, and evaluations. •. Place orders, assess inventory, and organize stores. •. Maintain the facility, including assigning staff to clean and conduct preventative maintenance. •. Balance cash receipts.Ensures OSHA, local health and safety codes, and company safety and security policy are met

Bachelor'S Of Science, Biology/Biological Sciences, General

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Phi Theta Kappa