Shontica Anderson Email and Phone Number
Success-driven, resourceful and self-motivated professional with over 12 years of experience in customer service, sales growth, and relationship management. Skilled in resolving complex issues, maintaining high customer satisfaction rates, and collaborating with cross-functional teams to ensure seamless service. Strong communicator with active listening skills and the ability to adapt to diverse customer needs. Proven track record of exceeding performance metrics and contributing to company growth. Committed to enhancing the customer experience by delivering personalized solutions, anticipating needs, and building long-lasting client relationships. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies. Currently looking for a Remote Position, where I can utilize my skills for personal and professional growth.
Able Academy
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ParaprofessionalAble Academy Jun 2021 - Present• Assist the classroom teacher in planning and implementing lesson plans and instructional strategies tailored to meet the diverse needs of students.• Provide one-on-one or small group instruction to students, reinforcing concepts taught by the classroom teacher.• Monitor and support students during in-class activities, ensuring that they stay on task, comprehend the material, and participate effectively.• Assist with the management of student behavior, implementing positive reinforcement strategies and following the school's behavior management policies.• Collaborate with the classroom teacher, special education staff, and other school personnel to develop and implement individualized education plans (IEPs) for students with special needs.• Maintain accurate records of student progress, attendance, and performance, sharing this information with the classroom teacher and appropriate school staff.• Attend and actively participate in staff meetings, professional development sessions, and parent-teacher conferences.• Assist in the supervision of students during non-instructional times, such as lunch, recess, and before or after school.• Provide support to students with personal care needs, including toileting, feeding, and mobility, as required.• Maintain a safe, clean, and organized classroom environment, adhering to school policies and procedures.• Serve as a positive role model for students, demonstrating professionalism, respect, and a commitment to their education and well-being. -
Assistant ManagerNew Drip Boutique Jan 2021 - Present• Oversee day-to-day operations and manage a team of sales associates• Regularly monitor and maintain inventory levels• Assist in recruiting, training, and mentoring new team members• Collaborate with the store manager to set and achieve sales goals and targets• Coordinate with the store manager to create attractive displays, maintain store cleanliness and organization.• Support the store manager in implementing marketing strategies and promotional campaigns • Collect and analyze sales data, monitor key performance indicators (KPIs)• Ensure adherence to company policies, local regulations, and industry best practices• Foster a positive store culture that encourages customer loyalty and cultivates long-lasting relationships with clientsKey Achievementso Increased store revenue by 25% in the first year by implementing targeted sales strategies and fostering a customer-centric environmento Streamlined inventory management processes, resulting in a 30% reduction in stock discrepancies and a 15% improvement in stock turnover rate
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TeacherGuiding Light Counseling Llc Oct 2018 - Present• Providing behavioral modification and management interventions and psychotherapy services to students as dictated by their Individualized Student Education Plans (IEPs) in the form of related group therapy.• Conducting mental health counseling sessions with individuals to help them with their life goals, using a variety of therapeutic techniques to address issues such as depression, anxiety, substance use, suicidal impulse, stress, trauma, low self-esteem, and grief.• Implementing autism programs for youth and adults, working closely with individuals on the autism spectrum and their families to develop and implement personalized treatment plans.• Providing substance abuse counseling and treatment services, including alcoholism, opioid addiction, and other addictive behaviors.• Assisting with IEP development and implementation, collaborating with other members of the treatment team to ensure that students' needs are being met.• Maintaining accurate and up-to-date records of student progress and treatment plans, communicating regularly with families and other treatment providers as needed.• Participating in ongoing professional development and training to stay current with best practices in counseling and education.• Providing support to other staff members as needed and fostering a positive, collaborative team environment. -
TeacherOnce Upon A Time, Nov 2013 - PresentDekalb, Il• Creating and implementing developmentally appropriate lesson plans that align with the center's curriculum and state guidelines.• Organizing classroom materials and maintaining a safe, clean, and engaging learning environment.• Nurturing, teaching, and caring for children, ensuring that their physical, social, emotional, and educational needs are being met.• Communicating regularly with parents and guardians, including sharing updates on children's progress, discussing concerns or challenges, and answering questions.• Collaborating with Social Security Administration (SSI) representatives to ensure compliance with government regulations and policies.• Conducting home visits if required, to assess the needs of the child and their family, and to provide support and resources as needed.• Participating in internal calls and meetings to discuss children's progress and development, share ideas, and plan activities.• Working with State Representatives to obtain additional documents and payments for children who qualify for state funding or assistance.• Maintaining accurate and up-to-date records of children's progress, attendance, and medical information, and keeping files organized and confidential.• Verifying eligibility of children for enrollment in the center and collaborating with other staff members to ensure that enrollment requirements are met.
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Resident CounselorNorth Illinois Academy Mar 2017 - Oct 2019• Provided compassionate and empathetic care to youth and adults with developmental disabilities and mental health challenges• Educated residents on essential life skills, such as personal hygiene, meal preparation, and household chores• Implemented behavior management strategies, addressed challenging behaviors, and provided crisis intervention • Coordinated and supervised a diverse range of recreational activities to engage residents• Developed and implemented individualized lesson plans tailored to the unique needs• Facilitated community integration by supporting residents in participating in local events• Worked closely with a team of professionals, including therapists, social workers, and healthcare providers
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TeacherChildren Of America Dec 2012 - Sep 2013Aurora, Il• Organizing classroom materials and maintaining a safe, clean, and engaging learning environment.• Nurturing, teaching, and caring for children, ensuring that their physical, social, emotional, and educational needs are being met.• Communicating regularly with parents and guardians, including sharing updates on children's progress, discussing concerns or challenges, and answering questions.• Collaborating with State Representatives to ensure compliance with government regulations and policies, such as verifying eligibility for state funding or assistance.• Maintaining accurate and up-to-date records of children's progress, attendance, and medical information, and keeping files organized and confidential.• Participating in professional development opportunities and team meetings to stay up-to-date on best practices and curriculum enhancements.• Working with other staff members to plan and organize special events and activities, such as field trips, celebrations, and parent-teacher conferences. -
Cashier/ Sales AssociateNike Factory Mar 2011 - Feb 2013• Greeted customers and assisted them in finding products• Operated the cash register and processed transactions accurately and efficiently• Provided exceptional customer service and addressed customer concerns or questions• Maintained a clean and organized store environment• Assisted with inventory management, including restocking and merchandising products• Followed company policies and procedures, including those related to loss prevention and cash handling• Communicated effectively with team members and managers• Participated in training sessions and ongoing professional development
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TeacherFox Valley Preschool Academy Aug 2012 - Dec 2012Aurora, Il• Developed and implemented engaging lesson plans tailored to the needs and interests of the preschool-aged children.• Ensured that the curriculum was age-appropriate and met the development goals of the children.• Maintained a clean, organized, and stimulating classroom environment conducive to learning.• Childcare and Education:• Provided nurturing care and support for children aged 2-5 years old.• Implemented educational activities that promoted cognitive, social, emotional, and physical development.• Utilized various teaching strategies, including hands-on learning, storytelling, and play-based learning, to foster children's growth and development.• Established and maintained strong relationships with parents through open and ongoing communication.• Conducted regular parent-teacher conferences to discuss children's progress and address any concerns.• Provided daily updates to parents regarding their child's activities, accomplishments, and areas for improvement.• Ensured that all children enrolled in the program met the necessary eligibility requirements.• Coordinated with the administration team to verify and maintain up-to-date records of children's eligibility status.• Assisted parents in understanding and completing any required documentation related to enrollment and eligibility.
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Call Center Customer Services Rep (Interim)Viant Health Solution Jan 2011 - Nov 2012Naperville, Illinois, United States• Answered and managed inbound calls from customers in a professional and courteous manner• Provided assistance and resolved customer queries or complaints effectively and efficiently• Verified eligibility and benefits, and provided information on health plans and benefits• Escalated complex issues to higher-level support staff or supervisors as needed• Collaborated with other departments and teams to resolve customer issues and improve service quality• Adhered to company policies and procedures, including data privacy and security protocols• Met or exceeded customer satisfaction targets and other performance metrics• Maintained a positive and professional demeanor at all times, even when dealing with difficult customers or situationsKey achievementso Improved call resolution rates by 15% by implementing enhanced training & support for the intake & member services teamo Recognized as a top performer for maintaining a high level of professionalism and empathy when handling difficult communications, contributing to a positive company image
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Piece PickerLtd Commodities Aug 2010 - Dec 2010Aurora, Il• Performed piece picking of products based on customer orders using a handheld scanner or pick-to-light system• Loaded picked products onto pallets or in containers according to established procedures and safety guidelines• Maintained accurate records of picked products, inventory counts, and other relevant data• Ensured that all products were handled and stored properly to prevent damage and loss• Adhered to company policies and procedures, including those related to safety, quality, and productivity• Participated in training sessions and ongoing professional development• Communicated effectively with team members and supervisors regarding operational issues or concerns
Frequently Asked Questions about Shontica Anderson
What company does Shontica Anderson work for?
Shontica Anderson works for Able Academy
What is Shontica Anderson's role at the current company?
Shontica Anderson's current role is Customer Service Specialist | Customer Support Specialist | Customer Service Representative | Sales Representative | Sales Specialist.
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