Help companies worldwide add user experience, interaction and interface design to their human facing products and services, especially for mobile, wireless and small-screen connected devices, including: • Created 0-1 healthcare product with unprecedented 94 customer satisfaction scores• Designed end to end experience for multiple telecom products servicing MENA, some moving from zero to 20 million customers in 18 months, helping client grow revenue 10x in 5 years. • Modified healthcare advisory service for hospitals to provide COVID specific information within 10 days, to support a 60 day launch.

• Designed and maintained cross-platform design system for new, unified, cross-platform. consumer app. • Performed competitor and sector analysis, created product roadmap proposals, and risk assessments. • Created new flows for onboarding experience to cut time to complete from over 30 to under 5 minutes, and a rise from 80 to 100% completion without assistance.

Perform user-centered design and evaluation of digital projects to support Cummins' global range of products, with a focus on service and performance monitoring tools.• Create and maintain an enterprise-level design system, digital style guide, and design pattern library• Create and maintain an icon library and other assets (e.g. background images for applications) for use across the enterprise• Transformed industrial service tools for from desktop to mobile, winning industry awards and reducing average repair times by 30%.• Created a 0-1 remote vehicle monitoring tool, reducing need for service by over 90%, saving customers millions a year. • Created hardware controls for electrical power systems, radically changed design to match corporate brand, and increase usability while keeping cost to manufacture each panel 1¢ below estimates. • Evaluate and perform usability research on new, proposed, and existing products to identify bugs, errors, or strategies for improvement• Develop strategies for design, product development and execution to allow Cummins to take advantage of emerging technologies and their global reach.

ZIPPGUN was a digital agency that offered customized design, build, and SAAS across business domains for web, mobile apps, desktop applications and utilities, and more. I lead all UX design and strategy work for ZIPPGUN and it's clients: • Helping determine the proper strategic approach to the product design• Defining audiences and performing usability research• Creating design systems, digital branding, photography and graphics • Create information architectures and process flows• Work with front-end developers to create individual page designs and modify as needed, by leveraging the design system for fastest possible delivery

• Provided strategic direction and forward-leaning concepts to evolve online banking for digital-first customers, tripling Androd usage and increasing use of app by 18-25 year olds by 86%• Worked with project teams to create product designs for multiple mobile platforms.• Perform and evaluate usability tests, analytics, and other user trends.

Review, technical draft works in progress, annotate in detail for the author to revise or respond to.First result: Smashing Webkithttp://www.amazon.com/Smashing-WebKit-Magazine-Book/dp/1119999138/ref=sr_1_1?s=books&ie=UTF8&qid=1328886403&sr=1-1

Assist internal UX team at Lowe’s Home Improvement in developing the MyLowe’s cross-channel experience. • Synthesized years of research to created the all-new MyLowe’s experience across multiple channels, in-store and via self-service digital channels. • Guided business, marketing, merchandizing and others through exercises to develop features and requirements for the new product. • Worked with product teams, developers, and other designers to create detailed designs and launch the first version of the product suite, resulting in 78% increase in online revenue within one year

Wrote the book "Designing Mobile Interfaces: Patterns for Interaction Design" for O'Reilly.Read online at http://4ourth.com/wiki/Or purchase from Amazon: http://ity.im/0qXa1or direct from O'Reilly: http://ity.im/0qXa2Designing Mobile Interfaces is a comprehensive reference for mobile design patterns. Whether designing for smartphones, featurephones or other related devices, common principles are discussed and codified as 76 universal interaction and interface patterns.Aside from suggestions, each pattern lists pitfalls and implementations to avoid. Every pattern is grouped with similar or optional patterns, and explained with the underlying psychology and physiology. Along with appendices detailing mobile technologies, type and design principles and human factors, you will have a base of knowledge to make up your own mind, and react to the always-changing mobile environment."Designing Mobile Interfaces is another stellar addition to O’Reilly’s essential interface books. Every mobile designer will want to have this thorough book on their shelf for reference." — Dan Saffer

• Led design on over 30 highly visible mobile products including two web browsers, an eReader, and a complete redesign of the Weather Channel website, which increased use of specialty categories threefold, and saved $245 MM annually in hosting costs.• Hire, train, and coordinate activities of as many as 16 designers and developers. • Worked with client teams to gather information, perform usability research, communicate design documentation, build design systems, and assure proper execution.Key clients and brands included: AT&T, Sprint-Nextel, The Weather Channel, Hallmark, uExpress, Qualcomm, Samsung, VivoTech (NFC), DVC Labs (Skyfire browser), Bitstream (Bolt browser).

Designed large-scale (> 20MM users) products with documented improvements to customer satisfaction and reduced support costs. • Assisted in creating business requirements; applied user centered design (UCD) across channels including web, mobile apps, SMS response, brick-and-mortar retail stores, call centers, and kiosks.• Led complete redesign of the entire post-signon experience for all customers of the merged Sprint & Nextel company, including creating a new design style guide and system based on the corporate rebrand.• Worked with legal, regulatory to influence new FCC regulations and develop new, highly-usable, highly-secure single-signon for entire enterprise, moving all 20 million customers to the new system via self-service with no perceptible rise in customer care volume.

• Developed processes and expanded to consolidate and grow to a 12 person enterprise-level UX department• Led team of designers and developers to make cutting-edge design and products alongside the first major mobile data network, including: first Fortune 500 to use CSS, first mobile search (using Google backend), first app store, first music store for first ever MP3 phone, and more, for 20 million active customers. • Created design solutions with high success rate, e.g. 2 weeks to redesign checkout resulting in 10x sales funnel lift.• Led multiple enterprise-wide web redesigns, created serial corporate design systems, led design of all new authentication/security system and influenced FCC guidelines still in use.• Guided and ensured the use of UCD techniques and processes in the team; developed prototypes, reacted to usability testing and analytics.• Conceived and led effort to create an object-oriented design language — what would later be called a design system — for all the work, tying a design component library to code widgets, for more consistency and speedier delivery.

(SprintPCS.com, User Experience)Acted as senior designer while managing and training a team in the use of the Information Design, Interaction Design and UCD processes.• Applied user research results to inform design; planned and facilitated usability research as needed.• Led UI design of music service for first MP3 phone, led IA/IxD of the first ever "app store" (apps, ringtones, music, images), developed UI for first ever Google search on mobile, among many other projects.• Began to create the concept of object oriented design and separating code from presentation; started what would later be called a design system, created core code and standards for the first Fortune 500 to use CSS in a production website. • Evangelized role of new design team to enterprise, created strong relationships with implementation teams.

Designed, programmed and scripted web pages for a variety of client websites, both the core healthcare organizations as well as others including real estate, automotive, industrial, educational and compliance. Integrated presentation layer code with middleware and both hosted and client-provided backends. Designed, created and implemented databases (mostly in Filemaker and Access) for web sharing and administration, for a variety of clients and functions. Functionally a DBA though no one seems to have used that term at the time.

Designed and guided design for numerous PR, marketing, advertising clients. Produced print advertising, brochures, catalogs, onesheets, articles, newsletters, mailers and envelopes, illustrations, posters, presentations, Websites and other products. Specified materials and production methods, oversaw quality in printing, binding and mailing. Created standard layout templates and workflow for catalogs, newsletters, and other re-used items so others could populate them. Directed design and production of 4 color (co-op) magazine for international industrial distributor. (Family business yes, but I did not own or operate this agency, just worked there).