Conducted market research on a new learning program catered to SME next-generation business leaders in SEA regions to identify the gaps, learning needs, and trendsConducted marketing analysis to validate the findings from the market research Proposed marketing strategies to achieve the goals of the program

Assisted in teaching Speech & Drama, allowing children to express themselves better and devised new ways to increase engagement level among the studentsHelped to improve the 4 essential skills of the children and instilled confidence in themMonitored their progresses and gave constructive feedback to the parents

Promoted the use of NETS QR code payment to customers, providing more convenience for themGathered feedback from the customers regarding QR code payment and thus enabling NETS to optimise the services provided

Assisted in rolling out of SCAN2GO new projects Conducted numerous rounds of UAT testing to ensure the new system runs smoothly without errors at the storesTrained the store staff on the correct usage of SCAN2GO system

Assisted in rolling out of ESL new projects to various storesLiaised with the NTUC stores and vendors effectively and hence reducing miscommunicationTrained the store staff on the correct usage of ESL, preventing damage of tags and reducing the need to replace often

Promoted different brands of shoes to customers suited to their preferences, gaining more customers and hence boosting salesPrecisely handled the sale transactions at the cash counter without errors, reducing time and increasing productivity Resolved customer dissatisfaction and prevented loss of sales