1. Lead and develop the offshore operations team, setting clear goals aligned with the company’s strategic objectives.2. Implement strategies to optimize offshore operations, focusing on cost efficiency, scalability, and risk mitigation.3. Oversee daily operations, ensuring compliance with regulatory standards while maximizing productivity and quality.4. Foster a culture of collaboration, accountability, and continuous improvement within the offshore team.5. Manage relationships with service providers to align with company standards, optimizing cost-effectiveness and quality.6. Assess and mitigate risks related to safety, compliance, and geopolitical factors in offshore operations.7. Develop and manage budgets, ensuring optimal resource allocation and cost control.8. Drive technology adoption and innovation to enhance operational efficiency and scalability.9. Maintain clear communication with internal and external stakeholders to ensure alignment and transparency.10. Lead initiatives for process improvement, performance optimization, and organizational development, promoting continuous learning and innovation.

1. Lead the development and execution of the customer experience strategy, ensuring alignment with the company’s overall goals and objectives.2. Collaborate with cross-functional teams to gather customer insights, identify pain points, and prioritize product enhancements.3. Define product roadmaps and feature requirements based on customer feedback, market trends, and business priorities.4. Drive the end-to-end product lifecycle, from concept to launch, ensuring that products are delivered on time and within budget.5. Implement processes and tools to monitor and analyze customer feedback, support tickets, and user behavior data.6. Work closely with product managers, designers, and engineers to translate customer needs into actionable product features and improvements.7. Champion a customer-centric culture within the organization, emphasizing empathy, responsiveness, and accountability.8. Collaborate with marketing and sales teams to develop effective communication strategies and product messaging.9. Stay abreast of industry trends and best practices in customer experience management and product development.

1. Lead the product development roadmap, overseeing the end-to-end product lifecycle from concept to launch.2. Collaborate with cross-functional teams to define product requirements, prioritize features, and drive execution.3. Champion user-centric design principles and ensure that our products deliver exceptional user experiences.4. Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and differentiation.5. Manage and mentor a team of product managers, designers, and engineers, fostering a culture of creativity, collaboration, and excellence.6. Oversee the development and implementation of scalable, robust, and secure technology solutions.7. Drive continuous improvement in product development processes and workflows, optimizing efficiency and quality.8. Partner with stakeholders to align product and technology strategies with business goals and objectives.9. Monitor key performance metrics and user feedback to inform product enhancements and optimizations.

1. Lead the development and implementation of project management methodologies, tools, and best practices to enhance organizational efficiency and effectiveness.2. Establish and maintain standardized project management processes, including project initiation, planning, execution, monitoring, and closure.3. Partner with senior leadership to define project portfolios, prioritize initiatives, and allocate resources to achieve business objectives.4. Provide leadership and guidance to project managers and teams, fostering a culture of accountability, collaboration, and continuous improvement.5. Drive alignment between project objectives, business goals, and customer expectations to ensure successful project delivery and customer satisfaction.6. Develop and maintain key performance indicators (KPIs) and metrics to measure project performance, identify areas for improvement, and drive accountability.7. Establish governance mechanisms to oversee project portfolios, track progress, and escalate issues as needed to ensure timely resolution.8. Collaborate with cross-functional stakeholders to identify dependencies, mitigate risks, and optimize resource allocation across projects.9. Champion change management initiatives to drive adoption of project management best practices and ensure organizational readiness for change.10. Stay abreast of industry trends, emerging technologies, and project management innovations to drive continuous improvement and innovation within the PMO.

ZEEL houses Zee Group’s digital businesses DittoTV, OZEE and recently launched ZEE5 in February this year. It also provides IT services to Essel Group companies spread across 173 countries and 28 group businesses.As second in command of global PMO, I am responsible for running digital operations, ensuring the timely delivery, and smooth running of digital properties across group. I am also the delivery head of ZEE5 end to end program management. Business Excellence & Operations Improvement: Despite of internal capacity and central digital body, many territories preferred outsourcing to local vendor to ensure faster TAT. I streamlined the communication gap and put a process in place to discontinue the outsourcing.  Introduced a mix of agile, Kanban and waterfall methodology to bring industry standard processes and improve efficiency Stakeholder Engagement: Actively engaged with multiple business and territories heads to understand their business requirement, urgency and digital expense Interacted with multiple vendors across region to facilitate in-house migration of projects while ensuring business continuity  Served as a spoc for more than 10 technology vendors and multiple internal teams spanning across marketing, product, content ops, technology, global territory business heads and top management to plan, run and deliver ZEE5. Key Milestones: Played a key role in ZEE5 India launch as the delivery head of the project. Instrumental in saving ZMCL Rs. 1 Cr annually by building & implementing in-house solution for video processing and distribution  Develop and manage a global project delivery team

World Is One News (WION) is an international news entity with headquarters in Noida from Zee Media Corporation Limited. Its website was launched on 15 June 2016 and the TV channel on 15 August 2016 as a free to air satellite service in thirty-seven countries The channel is a venture by Essel Group, India's largest media conglomerate. Created an integrated newsroom by creating and implementing a workflow which ties up newsroom management system Dalet with Kentico publishing engine. Managing and maintaining the digital platforms i.e website, citizen journalism platforms, mobile app and syndication needs.

It provides a technology platform to fight against bots and provide a unique platform for the advertisers to reach out to real humans in a meaningful and engaging way.  Responsible for driving the product and technology team and implement the company vision responsible for the strategy, roadmap, and feature definition of the product line. Driven the Simpli5d’s patented captcha technology integration with irctc.co.in website

A news broadcasting and entertainment network. With several news and current affair channels and radio stations across North and East India, the Group aims to create a benchmark in news reporting and entertainment segment. In order to cater to the masses and reach the entire nation with an outlook that will redefine the experience of viewing news.Shouldering responsibility of creating digital products while also ensuring availability & implementation of the technology to support the same.Leadership: Built & now driving a core digital team of 30 professionals spanning across editorial, technology & products Hold the distinction of being the first person to join the digital team and subsequently scaling  Stakeholder Engagement: Engaging actively & extensively with multiple vendors involved in providing technological as well as marketing support Acting as the focal point engaging with the senior leadership for gaining buy-in for planned strategies to drive the digital platformKey Milestones: Conceptualized & Launched OTT platform for Assamese content Spearheaded the development, launch & management of the website, successfully generating a traffic to the tune of 1 mil unique users within 4 months of launch Piloted & succeeded in striking a deal with Tech Mahindra to launch a women safety android app

Indian English-language broadsheet daily newspaper published by the Express Publications and based in Noida.Handpicked to drive the re-engineering and subsequent re-launch of a faster and consolidated CMS, group newspaper websites, Android & iOs apps, and many other digital properties. Strategic Initiatives: Spearheaded the re-launch that led to increase of traffic from the monthly average of 15 mil page views to 150 mil PV per month Conceptualized & delivered strategy across digital properties in English (Indian Express & Financial Express), Hindi (Loksatta) and Marathi (Janasatta)Business Excellence & Operational Improvement: Identified opportunities and drove initiatives that brought down the technology cost by USD 30,000 a year and improved the uptime to 100% despite 7x increase in traffic Key Milestones: Managed a traffic of 52 mil PV in a day during 2014 election counting day with 100k real time user for 8 hours with zero down time and under 3 sec page load time Won Silver for Indian Express Website at WAN-IFRA 2014 for best news website in Asia

An Indian news channel owned by ABP Group. It was earlier known as STAR News and was owned by a joint venture between News Corporation owned STAR TV/Fox International Channels. Shouldered responsibility of setting up & managing the digital platform across 4 languages including English (ABP Live), Hindi (ABP News), Bengali (ABP Ananda) and Marathi (ABP Majha) Designed & launched the website while managing an internal team, cross-functional resources and external vendors for the same Created technology solution for CMS, website, mobile application, VoD & live streaming Accredited with the creation of Cholbena, a digital property for ABP Ananda, that won Gold for best media property at EMVIES 2013Pioneering Initiatives: Introduced cloud computing for the first time in news media to manage cost and performance Hold the distinction of launching OTT player for 24*7 live streaming and VoD

• Created three profitable technology business verticals• Creating scalable application architecture and programming

• Setup a live streaming of channel using fmle & fms which could stream on low bandwidth • Did the architecture and development of CMS and user customizable website

• Drupal Template and Module Development

Developing new applications on IBM Z OS Mainframe.Analysing code for possible improvement in terms of Performance, Maintainability and Standards.Conceptualised and developed a tool (along with a team of 5 program analysts) which checks for programming standard and auto correct it to match the cognizant standards. Took classes for Program trainees to explain the concept of DB2 specifically and RDBMS in general.

- Software Implementation of JPEG2000 standard using MATLAB. For Mahindra British Telecom - Designed a control system for Stepper Motor, Software written in C. For Antennas and Electro Magnetic Signal Research Lab, VIT- Filtering of Speech Signal using Cepstrum Vector in MATLAB. - Contrast Enhancement of an Image using MATLAB. Under Dr.-Ing. E. Kienzle (UAS, Esslingen, Germany)- Calculation of Geometrical Features of a Binary Image using MATLAB Under Dr.-Ing. E. Kienzle (UAS, Esslingen, Germany)