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Shorouk M. Ali, Mba, Ccxp is listed as Assistant Manager - Customer Experience Management at Boubyan Bank, a company with 1070 employees, based in Kuwait City, Al Asimah, Kuwait. AeroLeads shows a matched LinkedIn profile for Shorouk M. Ali, Mba, Ccxp.
Shorouk M. Ali, Mba, Ccxp previously worked as Middle East Regional Leadership Council Member at Customer Experience Professionals Association (Cxpa) and Lecturer at Centremine - مركز المهن والأبتكار وريادة الأعمال. Shorouk M. Ali, Mba, Ccxp holds Master Of Business Administration (Mba), Marketing Management, Excellent With Honour from Arab Academy For Science, Technology And Maritime Transport.
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A Passionate Banking CX Leader with 13 years of hands-on experience in Market Research, Customer Insights, Consumer Behavior Analytics, and Customer Experience Management across diverse industries, including Banking, F&B, Real Estate, Consulting, and Healthcare. Currently specializing in embedding customer-centric cultures and operationalizing CX programs within the banking sector, I focus on creating seamless, memorable customer experiences.My expertise in consumer behavior, attitudes, and purchasing patterns has enabled me to design tailored experiences rooted in research and insights, driving impactful customer engagement strategies.As a freelance trainer and CX Keynote speaker, I have trained over 750 professionals in CX and consumer behavior, sharing my passion for transforming service delivery. In addition, as a Regional Council Member of the Customer Experience Professionals Association (CXPA), I advocate for elevating CX standards globally.
Listed skills include Leadership, Marketing Management, Customer Experience, Social Media, and 43 others.
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Kuwait
1. Manage customer experience projects, events and provide action plans to improve customer interaction.2. Perform gap analyses through surveys, mystery shopping and other related activities to assess customer experience levels and ensure meeting objectives within the desired service levels. 3. Analyze "voice of the customer" (VOC) project results.
CCXP Trainer Design Thinking Trainer Customer Experience Trainer and Speaker Consumer Behavior LecturerMarket Research Lecturer Customer Insights Lecturer
I served as a judge for the International Customer Experience Awards 2024I joined an esteemed committee of industry experts from around the globe. In this role, I evaluated and score submissions across several categories, including Best Customer Service, Best Business Operations Process (BOP), and Best Citizenship Experience. This rewarding opportunity.
Other employees you can reach at bankboubyan.com. View company contacts for 1070 employees →
Abdulaziz Khaja
Colleague at Boubyan BankKuwait, Kuwait
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Salem Alharbi
Colleague at Boubyan BankKuwait City, Al Asimah, Kuwait, Kuwait
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Omar Alrumaihi
Colleague at Boubyan BankKuwait City Metropolitan Area, Kuwait
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Yousef J. Albaloul, Ms
Colleague at Boubyan BankKuwait City, Al Asimah, Kuwait, Kuwait
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Rashed Alhajri
Colleague at Boubyan BankMangaf, Ahmadi, Kuwait, Kuwait
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Nawal Alzamel
Colleague at Boubyan BankKuwait City, Al Asimah, Kuwait, Kuwait
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MA
Mohammed Abdulsalam
Colleague at Boubyan BankKuwait City, Al Asimah, Kuwait, Kuwait
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Bader Al-Hertani
Colleague at Boubyan BankSalwa, Hawalli, Kuwait, Kuwait
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MA
Mohammed Alwawi
Colleague at Boubyan BankAmman, Amman, Jordan, Jordan
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Abdullah Alkandari, Mba
Colleague at Boubyan BankAl Asimah, Kuwait, Kuwait
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Masters Thesis: " Investigating the Relationship between Corporate Social Responsibility, Consumer Support and Organizational Commitment.
Activities and Societies: -Founder and Leader for Connect Community for charity causes and civil work in Egypt -Worked as a fundraising.
Quick answers generated from the profile data available on this page.
Shorouk M. Ali, Mba, Ccxp works for Boubyan Bank.
Shorouk M. Ali, Mba, Ccxp is listed as Assistant Manager - Customer Experience Management at Boubyan Bank.
Shorouk M. Ali, Mba, Ccxp is based in Kuwait City, Al Asimah, Kuwait while working with Boubyan Bank.
Shorouk M. Ali, Mba, Ccxp has worked for Boubyan Bank, Customer Experience Professionals Association (Cxpa), Centremine - مركز المهن والأبتكار وريادة الأعمال, Freelance, and Awards International.
Shorouk M. Ali, Mba, Ccxp's colleagues at Boubyan Bank include Abdulaziz Khaja, Salem Alharbi, Omar Alrumaihi, Yousef J. Albaloul, Ms, and Rashed Alhajri.
You can use AeroLeads to view verified contact signals for Shorouk M. Ali, Mba, Ccxp at Boubyan Bank, including work email, phone, and LinkedIn data when available.
Shorouk M. Ali, Mba, Ccxp holds Master Of Business Administration (Mba), Marketing Management, Excellent With Honour from Arab Academy For Science, Technology And Maritime Transport.
Shorouk M. Ali, Mba, Ccxp is listed with skills including Leadership, Marketing Management, Customer Experience, Social Media, Data Intelligence, Online Marketing, Reporting And Analysis, and Market Planning.
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