Shoua Lao, Mpa Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

- Performed analysis and review of information to ensured accuracy and compliance with applicable policies, procedures, and requirements- Facilitated continuous improvement efforts by serving as a functional liaison in coordinating and implementing adjustments, enhancements or updates- Monitored procedures and processes; identify discrepancies, variances and irregularities; analyze issues, make recommendations, and coordinate problem resolution with staff and other operational… Show more - Performed analysis and review of information to ensured accuracy and compliance with applicable policies, procedures, and requirements- Facilitated continuous improvement efforts by serving as a functional liaison in coordinating and implementing adjustments, enhancements or updates- Monitored procedures and processes; identify discrepancies, variances and irregularities; analyze issues, make recommendations, and coordinate problem resolution with staff and other operational stakeholders- Strategic and business planning through management system initiatives and performance analytics- Survey design and survey management to ensure accurate and timely participation in internal and external surveys Show less

Charlotte, North Carolina Area

- Provided paraprofessional support to the BizOps (Business Operations) team, including providing specific engagement, service, industry line support and leveraging internal processes and technical expertise to support client deliverables- Managed BizOps client account data across various systems/databases and ensure data is updated- Managed Salesforce CRM data and activity for BizOps, including entering contacts, accounts, and opportunities- Generated reports, validated report… Show more - Provided paraprofessional support to the BizOps (Business Operations) team, including providing specific engagement, service, industry line support and leveraging internal processes and technical expertise to support client deliverables- Managed BizOps client account data across various systems/databases and ensure data is updated- Managed Salesforce CRM data and activity for BizOps, including entering contacts, accounts, and opportunities- Generated reports, validated report data, and reviewed with management to measure BizOps operational health – including review of staff capacity, outstanding AR and WIP (work in progress), and client information. - Assisted with BizOps process improvement efforts, including evaluation of current processes across regional offices to ensure compliance with firmwide standard operating procedures - Coordinated BizOps new client onboarding to ensure seamless setup, including new client account setup, client engagement setup, client portal setup, client electronic binder setup- Invoiced all BizOps clients on a monthly basis following review of staff time and client activityTechnology Competencies: Client Relationship Management (CRM), Pfx Engagements, Bill.com, GoFileRoom, and STAR. Show less

Greater Minneapolis-St. Paul Area

- Provided specialized project support to a staff of 30+, including project managers (engineers and planners) and departmental managers- Coordinated with Contracts & Procurement on contract initiation documents and contract funding release of project funding, generally working with average project budget of $3M- Assisted project managers with tracking project expenses through all project phases and providing information on contract/budget utilization when requested - Maintained… Show more - Provided specialized project support to a staff of 30+, including project managers (engineers and planners) and departmental managers- Coordinated with Contracts & Procurement on contract initiation documents and contract funding release of project funding, generally working with average project budget of $3M- Assisted project managers with tracking project expenses through all project phases and providing information on contract/budget utilization when requested - Maintained project files and project records to ensure records management compliance- Created and processed work orders to assist with project account coding - Conducted information tracking and reporting of project statuses - Coordinated staff meetings, prepared meeting agenda, and meeting documents- Managed and utilized purchasing card for departmental micro-purchases - Processed personnel matters, such as FMLA, onboarding, leave of service, and training requests- Developed and prepared PowerPoint presentations and materials for staff and managers- Drafted, reviewed and edited correspondences and documents for accuracy and consistency- Reviewed and reconciled project invoices and payment claims to ensure accuracy- Initiated and processed purchase requisitions, purchase orders, and work orders to enable project deliverables - Processed travel reimbursements in coordination with Accounts Payable - Communicated to staff regarding any change in administrative procedures - Served on the Diversity Change Team to assist with organization-wide equity and diversity initiatives; utilized SharePoint to collaborate on team projects- Served on the Safety Committee to communicate critical safety issues to departmental staff Show less

Charlotte, North Carolina

- Performed client intake, compiled and collected information, and gathered case documents- Developed and implemented system to manage and maintain confidential client files and records- Performed courthouse errands (i.e. file pleadings, etc.)- Transcribed and drafted correspondences and court documents for attorney - Communicated with clients as directed by attorney via telephone and electronic mail - Provided general administrative support - Special projects and other… Show more - Performed client intake, compiled and collected information, and gathered case documents- Developed and implemented system to manage and maintain confidential client files and records- Performed courthouse errands (i.e. file pleadings, etc.)- Transcribed and drafted correspondences and court documents for attorney - Communicated with clients as directed by attorney via telephone and electronic mail - Provided general administrative support - Special projects and other administrative duties as assigned Show less

Charlotte, North Carolina Area

- Compiled, organized and filed paperwork- Maintained and operated office equipment, including copy machine- Delivered inter-departmental and campus mail

Charlotte, North Carolina Area

- Analyzed student records for accuracy and documented errors accordingly- Organized files alphabetically and numerically in preparation for filing - Entered data with emphasis on detail and accuracy- Provided assistance to other departments, such as Travel and Accounts Payable staff- Developed and implement an emergency filing system for overflowing data and student documents

Master’S Degree, Public Administration

Concentration: Municipal/County Administration Coursework: Professional Ethics, Human Resources Management for Government, Organizational.

Bachelor’S Degree, Political Science And Public Policy

Activities and Societies: North Carolina Student Legislature Multicultural Student Council Hmong Student Association Dean's List