Shoua Thao work email
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Shoua Thao personal email
Experienced customer success professional with a demonstrated history of working in various types of industry, and currently in healthcare. Trouble-shoot issues, train and onboard new clients/employees, participate in brainstorming promotion ideas, streamline internal operations, and other project as assigned. Skilled in Microsoft Word, Social Media, Problem Solving, CMS, and more. Strong contributor to daily operational and functional tasks.Completed a SHSMD Healthcare Marketing Certification.
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Strategic Communications ManagerSg2 Apr 2024 - PresentChicago, Illinois, Us -
Marketing Communications AssociateSg2 Sep 2022 - Apr 2024Chicago, Illinois, Us
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Associate Account RepresentativeSg2 Apr 2021 - Nov 2022Chicago, Illinois, Us
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Client Success SpecialistMedicom Health May 2018 - Mar 2021Minneapolis, Mn, Us- Provide client training at various levels ranging from coordinators through Director/VP- Participate in and/or lead customer training, integration, and on-boarding calls- Complete product customizations and implementations for new and existing clients- Respond to client inquiries- Develop client-facing reports and/or slide decks for presentations- Update and maintain Salesforce CRM system for customer activity- Works across departments to share customer feedback and help guide future product development- Maintain and assign client newsletter and articles -
Account Install SpecialistPrime Therapeutics Apr 2017 - Jan 2018Eagan, Mn, Us- Collaborate with other roles to develop and maintain test scenarios for project and benefit testing (includes but not limited to Utilization Management, Specialty, new client offerings)- Receive incoming benefit design work items from client- Evaluate submissions of standard client benefit plan designs in order to appropriately code and document benefits for new business and renewing business- Provide benefit plan support to clients- Respond and resolve client submission questions and/or issues in a timely manner- Perform condensed system testing to verify that benefits are coded correctly- Forward work items to the Quality Assurance staff for full plan testing and Certification- Resolve setup issues and/or escalate system defects with a sense of urgency to avoid member disruption- Other duties assigned -
Loan Servicing SpecialistWells Fargo Aug 2016 - Apr 2017San Francisco, California, Us• Increased communication skills by actively interacting with a diverse network of professionals to resolve loan discrepancies• Researched appropriate documents to satisfy and meet loan needs• Identify and analyzed closed discrepancies to verify its accuracy -
Positive Action Research ProjectUniversity Of Minnesota - Pediatrics Department Sep 2015 - Aug 2016Minneapolis And St. Paul, Minnesota, UsA study targeted for only 6th graders. The purpose is to familiarize with the problems young people face and how the school-based programs can help them succeed and stay healthy. This consists of a 30 minutes questionnaire given to the student during all three years in middle school. - Translated the consent and information forms of the study into Hmong. - Attend middle school orientation and Open House to inform parents about the project and get consent- Conducted phone calls to families unable to reach during Open House- Data entry of survey responses- Updated new forms for Spring 2016 -
Office AssistantUniversity Of Minnesota - Pediatrics Department Mar 2014 - May 2016Minneapolis And St. Paul, Minnesota, Us- Assist language instructors and students with checking out, using and reserving the equipment, media, and classrooms available at the Language Center- Manage the main office front desk duties through greeting and assisting people entering the office, entering and confirming equipment/media/classroom reservations- Taking calls to set reservations, answer question about building or misc.- Training to become competent in the technology provided by the Language Center in order to assist users with questions and training- Other duties as assigned by administrative staff in the Main Office.
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Hmong Minnesota Student Association Co-OutreachUniversity Of Minnesota - Pediatrics Department Jun 2014 - Jun 2015Minneapolis And St. Paul, Minnesota, UsI served as the Outreach co-chair for HMSA 2014-15. One of my duty was to plan and implement the first event of the year: Our Back to School BBQ. My co-outreach and I put in perspective the anticipated attendees and food or activities that will be needed to keep every attendee busy and enjoy their time. In addition to my duties, I attended many other student organizations events to show support, helped to organize HMSA social, events, or workshops.
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Marketing InternProsperwell Financial Feb 2016 - Jul 2016Minnetonka, Mn, Us -
Design InternMinnesota Historical Society Sep 2015 - Dec 2015Saint Paul, Minnesota, Us- Scan photos or images and re-touching them in Photoshop for a new book called "Tempt me"- Assist in a photoshoot of items for images in Tempt Me book- Design 2 different book signing event posters for two authors of MNHS- Critique new book design covers with supervisor -
Public Relations InternMetro Transit Sep 2014 - Dec 2014Minneapolis, Minnesota, Us- Attended weekly meetings with the Community Engagement team- Assisted with a tour of Metro Transit Heywood location- Conducted an inventory of Green Line Kiosks- Assisted with updated the A-Z list for the Green Line -
Community Engagement InternMetro Transit May 2014 - Aug 2014Minneapolis, Minnesota, Us- Conduct bus routes for internal team to attend National Night Out in both North Minneapolis and East Side Saint Paul- Design and co-coordinate a PR Recognition event in the Brooklyn Center Transit Center with Diane (a BC activist) to recognize all the Brooklyn Center shelters being adopted. The BCTC adopters MADDAD's was present in the event, as well as BC officials, Drew Kerr, and the Metro Transit Police Departments. This involved planning bus routes, SWAG bags, and a short program.- Co-prepare and present at a Brown Bag workshop with Metropolitan Urban Scholar, Yolanda, about generational differences in the work place. The presentation included research and a survey conducted within Metro Transit and the Metropolitan Council.
Shoua Thao Skills
Shoua Thao Education Details
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University Of MinnesotaMass Communication/Media Studies
Frequently Asked Questions about Shoua Thao
What company does Shoua Thao work for?
Shoua Thao works for Sg2
What is Shoua Thao's role at the current company?
Shoua Thao's current role is Strategic Communications Manager.
What is Shoua Thao's email address?
Shoua Thao's email address is st****@****lth.com
What schools did Shoua Thao attend?
Shoua Thao attended University Of Minnesota.
What are some of Shoua Thao's interests?
Shoua Thao has interest in Social Services, Civil Rights And Social Action, Education, Human Rights, Arts And Culture, Health.
What skills is Shoua Thao known for?
Shoua Thao has skills like Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel, Time Management, Social Media, Teamwork, English, Powerpoint, Communication, Windows, Community Outreach.
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