Shoukat Ali Qureshi Email & Phone Number

Administration and support of JIRA Service Management Server.Creating and organizing new projects on the JIRA Service Management platform.Configuring the layout, design, workflow, and dashboard.Configuring the layout of customer email notification on JIRA SM.Administration and Support of VMware workstation.Provide first level contact and convey resolutions to customer issues.Properly escalate unresolved queries to the next level of supportUpdate customer data and produce activity reports.Follow up with customers, provide feedback and see problems through to resolution.

To assist manager in enormous workload and to helps him in develop HMIS, coordinate, plan projects and programs.To assist with the development of the IT infrastructure including the installation of standard computer equipment and distribution of equipment within the Organization.To interact with technical support agencies and external suppliers (hardware and software) as appropriate, to report problems that could not be resolved locally, and implement recommended solutions.To assist manager by arranging junior staff training and support the junior staff as required.To assist the manager in preparing report of HMIS and others.To actively participate in the implementation of the Organization’s IT Projects.This may involve cross-site and off-site working and will include, but is not restricted to:Configuring PC’s / servers / IT hardwareInstalling network components.Installing software on PC’s/servers as instructed.To follow agreed action plans and outstanding issues, which emerge from the IT Department Team meetings.

WLAN Configuration On Aruba Mobility Controller.Aruba IAPs Initial Wizard and Configuration of the IAPs as Virtual Controller with WLAN and Guest Wizard.Installing and Configuring Windows Server 2008r2, 2012r2.Active Directory Installation, Configuration and Administration.Local and Domain based Group policies and Managing Data Access for Users.DHCP Server Installation and Configuration as Well as DNS Integration with AD.Administration of Data and Performing System Backup and Restore as well as Disaster Recovery of the System.Administration of HP-ProLiant Gen 5, Dell 2950 Servers and UPS/Power Issues.Administration and Support of Symantec End Point Protection Manger and Symantec Client.Administration of Microsoft Office 365 Cloud Services and Client End Support.Administration and Support of VMware, Hyper-V and ESXi-Virtualization Server.

Respond to, Evaluate, And Prioritize Incoming Phone Calls and E-Mail Requests for Technical Assistance from Users with in Company or Company Customers Experiencing Problems with Hardware, Software, Networking, Computer-Related Issues and Other Web Based Company Applications.Serving as Sole Trouble-shooter in Hardware and Software and Provided Technical Support to More Than 400 Users in Mobilink FRF Building.Installing and Configuring Computer Hardware and Software on Desktop Computers and Notebooks Running On Windows Vista, Seven and Windows 10, as well as Windows Server 2008r2 and 2012r2 Server Operating System.Coordinated Installation of Members Server, LAN Cables, Mounting Face Plates Accordingly and Installation of Network Printers, Scanners.Asset allocations which include Permanent/ Temporary/ Backup/ Training/ POOL (PC/Laptop/Printer Scanner all other Accessories).Provide Backup/ replacement Assets to users if their asset gets faulty/ non repairable and also update in AM.Move Faulty Assets to LAB for Repair and All Non Repairable Assets in Store-NR and updating in Application.Implementing All Activities Related to IT-Help Desk Tasks Like Up Gradation of Terminal Applications, Firewall Patch Upgrades or Any New Software to Be Installed or Configured.Providing Technical Support to Remote Location Office by Deploying Remote-Control Software Packages to Resolve/Diagnose User Issue and Saving a Lot of Travel Time.Managing Video Conference using media (Poly Com, Huawei setup) on request of users.Providing Helpdesk Support Services to End User on SLA (Service Level Agreement) Base.