Shoukath V Email & Phone Number

• Using specialized tools, reviewed alerts generated by intrusion detection systems as well as logs produced by multiple types of security systems.
• Incident management and response, basic containment actions, and escalated to the senior security team
• Track vulnerabilities found on network infrastructure using vulnerability detection systems and identify and recommend solutions related to the findings
• Monitor the networks of clients using our remote monitoring and intrusion detection infrastructure, ensure the availability of said infrastructure and recommend solutions that would improve the clients’ security posture.
• Made monthly reports and reported clients’ security posture for weekly/monthly meetings.
• Provide security awareness training to the employees

Calgary, Alberta, Canada

• Performed troubleshooting on apple devices such as Mac OS, iPad, apple watch and apple phones
• Responded and acted to all customer inquiries, phone calls and service requests received
• Set up apple devices through telephone and video interface
• Created logs/tickets after a careful review of the customer concerns
• Escalate unresolved tickets to the senior technical support team
• Follow up on unresolved tickets and take action to resolve them immediately

Ontario, Canada

• Developed processes, testing procedures, and implementing systems
• Analyze the product defect/million opportunities to achieve the monthly KPI
• Improved lead time by 12 % by modifying the process flow in the production line
• Worked towards zero quality rejection by immediately acting on the quality calls
• Performed routine quality checks and creates preventive measures
• Project lead for KIEZEN project in the paint inspection CRV-Line. The project is all about modifying the workstations by redesigning the 5S stations.

Mississauga, Ontario, Canada

• Conduct product quality assessments and prepare PQA charts to populate weekly quality issues in automotive seating production.
• Conduct root cause analysis, Prepare corrective/preventive actions and verifications.
• Experience using measurement gauges (micrometers, Vernier's, height and bore gauges.)
• Experience using FARO Coordinate Measuring Machines (CMM) and CAM2 software.
• Create inspection ready programs in CMM/ machine simulation and collision detection.
• Record the tested data for quality analysis and future reference.

Dubai, United Arab Emirates

• Reporting Major quality concerns/technical issues to the R&D center in Korea through GQIS
• Submitting monthly quality information reports (QIR) to the GM and director of Service.
• Interfacing with Hyundai service managers and other officials walking through audits, service quality checks, and other service-level communications.
• Build a business development plan to increase market penetration and service revenue.
• Implementation of field fix activities and improve service procedures to enhance the work rate
• Provide an in-depth technical diagnosis for cases escalated through Technical Hotline, Customer Relations, and Quality Assurance.

Cybersecurity Analytics, Computer And Information Systems Security/Information Assurance, 82.27%

Activities and Societies: Capture the flag Vectra AI SQL command injection penetration testing Hack the BoxCybersecurity analytics primely.

Bachelor Of Technology(B.Tech.) In Automotive Engineering, Automotive Engineering., 72%

Activities and Societies: Organiser of Nehru technical symposium.2013. co-ordinator of Moto expo 2013. Badminton championship in.

Diploma In Automotive Engineering, Automotive Engineering Technology,Engine Terminology,Automotive Transmission,Auto Power Plant, 70%

college diploma (3 years) Mainstream study related to automotive /mechanical engineering

Trade Certificate In Diesel Mechanic, Diesel Engines And Gasoline Engines,Dismantling And Assembling,Machine Drawing, 75 %

studied about diesel engine technology,gasoline engine technology. dismantling and assembling of IC engines. trouble shooting of IC.