• Using specialized tools, reviewed alerts generated by intrusion detection systems as well as logs produced by multiple types of security systems.• Incident management and response, basic containment actions, and escalated to the senior security team• Track vulnerabilities found on network infrastructure using vulnerability detection systems and identify and recommend solutions related to the findings• Monitor the networks of clients using our remote monitoring and intrusion detection infrastructure, ensure the availability of said infrastructure and recommend solutions that would improve the clients’ security posture.• Made monthly reports and reported clients’ security posture for weekly/monthly meetings.• Provide security awareness training to the employees• Respond to customer inquiries, phone calls and service requests and prioritize the actions• Participating in security workshops and getting involved in knowledge sharing.

• Performed troubleshooting on apple devices such as Mac OS, iPad, apple watch and apple phones• Responded and acted to all customer inquiries, phone calls and service requests received• Set up apple devices through telephone and video interface • Created logs/tickets after a careful review of the customer concerns • Escalate unresolved tickets to the senior technical support team• Follow up on unresolved tickets and take action to resolve them immediately• Active communication with the customers and resolving the technical issues • Navigate the customers to choose the right products

• Developed processes, testing procedures, and implementing systems• Analyze the product defect/million opportunities to achieve the monthly KPI• Improved lead time by 12 % by modifying the process flow in the production line• Worked towards zero quality rejection by immediately acting on the quality calls• Performed routine quality checks and creates preventive measures • Project lead for KIEZEN project in the paint inspection CRV-Line. The project is all about modifying the workstations by redesigning the 5S stations.

• Conduct product quality assessments and prepare PQA charts to populate weekly quality issues in automotive seating production.• Conduct root cause analysis, Prepare corrective/preventive actions and verifications.• Experience using measurement gauges (micrometers, Vernier's, height and bore gauges.)• Experience using FARO Coordinate Measuring Machines (CMM) and CAM2 software.• Create inspection ready programs in CMM/ machine simulation and collision detection.• Record the tested data for quality analysis and future reference.• Daily end of line FAM (force application machine) calibration for seat assy. (critical to safety)• Experience using problem solving techniques such as 8D’S, 5w’s.• Involve in process FMEA, SPC and quality analysis.• Interpret Blueprint drawings to ensure clients expectations are met and comply with manufacturing capabilities.• Contain and certify effected products/ issue customer clean point.• Support new model product launch/ Product validation and testing for the seating systems.• Prepare quality alerts and visual aids for the production line.• Conduct Red Rabbit and high impact, Error proofing (poka-Yoke) audits in the production line.• Perform H-point test using FARO arm, buzz, squeak, rattle, CCS, MCA, and appearance tests.• Daily process walks to ensure quality requirements are maintained throughout the shift.

• Reporting Major quality concerns/technical issues to the R&D center in Korea through GQIS• Submitting monthly quality information reports (QIR) to the GM and director of Service.• Interfacing with Hyundai service managers and other officials walking through audits, service quality checks, and other service-level communications.• Build a business development plan to increase market penetration and service revenue.• Implementation of field fix activities and improve service procedures to enhance the work rate• Provide an in-depth technical diagnosis for cases escalated through Technical Hotline, Customer Relations, and Quality Assurance.• Measuring dealer’s KPIs and service operation.• Managing Hyundai projects and assure effective implementation.• Deploy technical service bulletin (TSB) and increase campaigns completion rate.• Extensive knowledge and experience in working with Hyundai global service way (GSW) to handle day-to-day activities such as distributor hotline inquiries, Key & ACU Pin code retrieval, TSB analysis, shop manual, parts catalog, etc.• Pilot the entire testing process of new models/endurance tests of Hyundai vehicles.• Controlling the Goodwill warranty approval of all branches in UAE and monitoring the goodwill the budget allocated for Juma Al Majid by Hyundai Motor Corporation.• Authorization of approval for PWA requests and warranty approval throughout all branches in UAE.• Developed service methods to reduce cost per service vehicle (CPSV)• Trained technical staff whilst new model launch, product upgrades, and service standards.