Michael Shoup Email & Phone Number

Englewood, Co, Us

Englewood, Co, Us

Denver Metropolitan Area

Leader of DevOps team. Empowered software engineers with tools to build infrastructure in AWS using Terraform. Developed CI/CD pipeline templates in GitLab to reduce friction and allow engineers to onboard microservices without DevOps involvement. Implemented monitoring and observability tools to identify issues and increase system availability from near daily outages to 99.9% availability.

Denver Metropolitan Area

Teaching classes on how to use and why to choose free software, such as Nextcloud,Ansible, and Prometheus with Grafana.

Denver Metropolitan Area

Leader of a technical operations team during a time of unprecedented chaos in the fitnessindustry. Replaced long running servers with autoscaling groups in AWS, enabling areduction of operational expenses by 20% during extended customer closures. MentoredJunior engineers to become self-sufficient and capable of monitoring operations. Built andmanaged Kubernetes clusters for microservices.

Denver Metropolitan Area

Built a complete testing and deployment pipeline using CircleCI and Kubernetes, enablingsoftware engineers to get their code deployed and tested quickly. Deployed infrastructureusing CI/CD pipelines with CircleCI and CloudFormation. Built monitoring and observabilitytools that enabled improvement of systems reliability from an uptime of 95% to being ableto meet a contracted SLA of 99.8%.

Denver Metropolitan Area

Reduced customer onboarding time from 3 days to 2 hours by automating manualprocesses using Ansible and other automation tools. Migrated customer systems from avendor managed VMware cluster to a self-managed AWS environment while increasingreliability and enabling quicker scaling of resources.

Denver Metropolitan Area

Collaborated with developers and other systems engineers on company projects. Ensured consistency across a diverse architecture of systems using Puppet. Regularly performed inventory audits to reclaim underutilized resources in the virtual environments.

Denver Metropolitan Area

Pioneered a migration from a traditional Nortel PBX to Microsoft Lync with Enterprise Voice in a highly available system. Built out a complete server and workstation management solution with Microsoft SCCM 2012. Greatly improved wireless performance and security by deploying Cisco Meraki wireless access points using 802.1x client certificate authentication.

Denver Metropolitan Area

Automated deployment of laptops and desktops by using technologies such as Microsoft MDT and Microsoft SCCM. Kept downtime for attorneys and secretaries at a minimum through regular patching and maintenance of software on their workstations. Helped troubleshoot day to day computer problems and provided instruction on using the law firm's software.

Golden, Colorado, United States

Provided support to students for a wide variety of computer issues. Removed viruses and malware, assisted students in getting connected to the network, helped students with PowerPoint presentations, and many other tasks students needed help with to get their homework done and turned in on time.

Broomfield, Colorado, United States

Provided support to McKesson's RNs with remote access.

Greater Denver Area

Wrote website applications using ColdFusion and XHTML with CSS. Designed and deployed a VoIP system using Asterisk on CentOS 5 with Cisco SIP phones. Installed and maintained CentOS 5, Apache, MySQL and ColdFusion on servers in a co-location facility used for E-commerce applications.

Greater Denver Area

Performed tier 2 support for IBM's Johnson & Johnson helpdesk.

Greater Denver Area

Provided support to students for a wide variety of computer issues. Removed viruses and malware, assisted students in getting connected to the network, helped students with PowerPoint presentations, and many other tasks students needed help with to get their homework done and turned in on time.

Greater Denver Area

As an intern, I was focused on learning and helping the regular staff in the department with regular maintenance tasks. Wrote knowledge base articles and other documentation surrounding the RHEL server environment. Implemented a complete monitoring system using Big Brother System. Provided technical support to development staff with their RHEL workstations.