Sebastien Houzet Email & Phone Number

Luxembourg

Esch-Sur-Alzette, Luxembourg, Luxembourg

Luxembourg

Esch-Sur-Alzette, Luxembourg

Senior Process Manager at RBC Investor & Treasury Services - Internal Position

Esch-Sur-Alzette, Luxembourg

Senior Process Manager at RBC Investor & Treasury Services - Contractor

Hong Kong

Although the relative cost of manufacturing in China has risen in recent years, the country is still often the cheapest location for retailers and manufacturers to source goods or parts.Today, there are a lot of way to do sourcing, Internet Search, BBS, Social Network & Media, Fair, Trade Shows. Does it mean you are ready to deal directly with your Chinese counterpart ?We can help you to find the right product, get sample to verify the expected quality... Manage shipping, do you know the difference between FOB and CIF ? Are you ready to manage customs clearance, VAT, Import Duty, Port security charges, etc ... ?Let us help you !

- ITIL Trainer (Foundation & Capabilities)- Opportunity / Market study for Training Company in Mainland China

St-Ouen (France)

ITIL Consultant, Process Deployment - Large offshoring project- Design and deployment of ITIL Process: Change, Incident & Problemo Process Policyo Workshop for process designo Redaction of process activitieso Dashboard & metrics workshopo Redaction of procedureso Process deployment- IT Offshoring o Quality Assurance Plan- Migration project HP SM to ServiceNowo Workshop (Process to Tool)o DATA Managemento User Acceptance TestTool : ServiceNow

Velizy-Villacoublay,France

Main activities :- Presales : Writting all presales arround ITIL subjects for consulting agency.- Training : ITIL foundation courses with certification. Average passing rate 90%- Consulting : ITIL, design & deployement of ITIL process : Incidents, Change, request, SLM, Catalog, ...ITIL Consultant, CSI Project for French Public Company- Design and deployment of ITIL Process: Incident, Change and Service Request o ITIL process audit (ISO 20000 based) o Gap analysis o Service Improvement Plan (SIP) management o Workshop for process design o Redaction of process activities o Dashboard & metrics workshop o Redaction of procedures o Pilot for process deployment o Process deployment- Management of Change o Training plan o ITIL Trainer (Accreditation from EXIN) o Coaching & personal training for Change, Incident and Problem Manager o CAB intendancy- Project management

- ITIL Flash Audit for public company- Conduct of Change - Service Catalog deployment (Insurance Company)- User Acceptance Test - Business Case assistance (Banking)

Functional Consultant (Client : Natixis, Paris, France) Role: Functional Consultant ITIL and HP Service Manager 7 :- Manage project activities (HP Service Manager 7.01 software development) on behalf of the Customer services department- Providing a solid understanding of the HP service Manager technology- Working closely with identified technical resources to assess, coordinate and maintain scheduled activities to successful completion and client satisfaction- Ensure the adequate level of quality is assured in the delivery of project- Documenting the key steps. Ensuring adequate documentation is maintained, and delivered. Ensuring internal and external communications are managed- Dealing with Incidents during the projects- Facilitate regular project meetings and follows up with team members to focus on operational issues.- Work with process owners- Actively contribute to the ongoing development by supporting the evolution of the ITIL processes through : Workflow

Paris Area, France

Functional Consultant (Client: Renault, Paris, France) Role: Functional Consultant (ITIL & HP Service Center 6.2) :- User Acceptance Test- Documentations (User Guide, Training Guide, and Intranet self learning activities…)- Conduct of change

Team leader for the support and development of HP software: Service Desk 5.1 support and development. Team was composed of 2 junior profiles for HP Service Desk, 1 senior profile for BMC, and a senior profile on HP Connect IT

Team leader of the administrator team (5 administrators AD, Exchange, Citrix …). Calculating KPI and making weekly report to service manager.ITIL Process implementation in HP SD 4.5 Tools.

Recruited as system administrator (Windows NT 4, Windows server 2003, Active Directory, Exchange, Citrix …)Main administrator of the ticketing system: HP Openview Service Desk 4.5

Bachelor Of Computer Sciences, Computer Software Engineering

Activities and Societies: 2000's Festival. YEAR 2000 & Technologies eventYear 2000 event organization - Image Morphing

Btec, Btec Higher National Diploma It Software Engineering

Activities and Societies: Year 2000 eventssoftware engineering : Java, C, UML, Merise, ...