Shraddha Agarwal work email
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Shraddha Agarwal personal email
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As a dedicated service management executive with over 15 years of experience, I am passionate about delivering operational excellence and fostering high-performance teams within dynamic, technology-driven environments. My career has been built on a strong foundation of strategic planning, process optimization, financial oversight, and stakeholder engagement.Throughout my journey, I have successfully led complex projects, ensuring they are delivered within scope, time, and budget, all while exceeding key performance indicators. My expertise spans team leadership, client relationship management, and cultivating a culture of continuous improvement. I am proud to have driven significant improvements in employee engagement and customer satisfaction, as well as increasing overall business performance.I have worked with leading organizations such as Cognizant Technology Solutions and Technovert Solutions, where I managed diverse teams and collaborated with clients like Google to deliver impactful results. I thrive in roles that challenge me to think strategically, innovate, and contribute to business growth.Let's connect to explore opportunities where I can bring my expertise in operational excellence, project management, and leadership to drive success for your organization!
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Project Co-OrdinatorAireavuEngland, United Kingdom -
Service Delivery ManagerCognizant Jun 2022 - PresentHyderabad, Telangana, IndiaClient: Google• Client Engagement: Leading strategic interactions and planning capacities with key stakeholders, while ensuring robust performance monitoring.• Financial Oversight: Managing project budgets and financials to consistently align with fiscal targets.• Team Management: Overseeing personnel and ensuring compliance with SLAs and performance metrics.Achievements• Campaign Optimization: Directed a team of 113 to significantly enhance digital marketing efforts, increasing client satisfaction.• Standards Compliance: Strengthened adherence to SLAs and KPIs, improving project delivery and customer satisfaction.• Revenue Assurance: Implemented effective billing and collection strategies, consistently meeting financial goals.• Employee Satisfaction: Boosted employee engagement, raising satisfaction from 58% in 2022 to 83% in 2023. Additionally, a comprehensive onboarding process initiated in 2023 improved retention by 8%. -
Project ManagerTechnovert Nov 2021 - May 2022Hyderabad, Telangana, India• Directed Project Initiatives: Orchestrated the launch and oversight of key projects, ensuring their timely and successful delivery.• Managed Resource Allocation: Verified the accurate update and maintenance of project data, ensuring resource allocation matched project timelines and objectives.• Oversaw Project Milestones: Rigorously assessed project timelines and budgets, maintaining strict adherence to set financial guidelines and deadlines.• Cultivated Client Partnerships: Fostered enduring relationships with clients and stakeholders through consistent updates and strategic communications.• Innovated Management Tools: Championed the creation of an organizational dashboard, enhancing visibility into project resources, financials, schedules, and risk assessments.• Streamlined Communications: Crafted and implemented a set of project communication standards, significantly improving information flow across projects as part of the PMO team. -
Team ManagerCognizant Jun 2015 - Nov 2021Hyderabad Area, IndiaClient: Google• Quality Assurance and Team Leadership: Directed a team of 133 professionals to uphold rigorous quality standards in user experience enhancements.• Operational Oversight: Managed daily team operations, ensuring consistent productivity and adherence to key performance metrics.• Strategic Client Collaboration: Engaged with client leadership to drive product and process optimizations.Achievements• User Experience Optimization: Spearheaded User Acceptance Tests on search algorithms, significantly improving the end-user experience for a major search engine.• Innovative Customer Satisfaction Strategy: Developed and implemented a 5P categorization for customer satisfaction, facilitating precise identification and resolution of issues.• QA Team Expansion: Successfully expanded the Quality Assurance team, doubling its size within two months, and established a robust training program for a new overseas team. -
Pod LeadSerco Jan 2012 - May 2015Hyderabad Area, India -
AnalystKelly Services Dec 2009 - Dec 2011Hyderabad Area, India -
Senior Data AnalystRoulac Global Places Jul 2007 - Dec 2009Hyderabad Area, India
Shraddha Agarwal Skills
Shraddha Agarwal Education Details
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Economics
Frequently Asked Questions about Shraddha Agarwal
What company does Shraddha Agarwal work for?
Shraddha Agarwal works for Aireavu
What is Shraddha Agarwal's role at the current company?
Shraddha Agarwal's current role is Project Co-Ordinator.
What is Shraddha Agarwal's email address?
Shraddha Agarwal's email address is ch****@****ail.com
What schools did Shraddha Agarwal attend?
Shraddha Agarwal attended Sambalpur University.
What skills is Shraddha Agarwal known for?
Shraddha Agarwal has skills like Project Management, Vendor Management, Performance Management, Training, Microsoft Office, Team Management, Recruiting, Process Improvement, Operations Management, Strategic Planning, People Management, Timelines.
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Shraddha Agarwal
Driving Ai & Ai Tools Training , Enabling Ai Adoption, Founder Director Izzki Tech Solutions Pvt. Ltd. Senior It Manager With 20+ Years Of Leadership ExperienceJamshedpur1nathcorp.com -
SHRADDHA AGARWAL
👩🏻💼Business Growth Strategist| Helping Women Entrepreneurs Live The Life They Deserve By Growing Their Business Strategically. 🌏International Business Coach|📕Best Selling Author|📈Success Coach|🧍♀️Image Coach|Mumbai -
Shraddha Agarwal
Bengaluru -
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Shraddha Agarwal
Iim Calcutta, Pgp '26 | Cat'23 99.67%Ile | Iiser Bhopal, Bs-Ms '24 (Data Science)India
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