Shraddha Agarwal

Shraddha Agarwal Email and Phone Number

Project Co-Ordinator @ Aireavu
England, United Kingdom
Shraddha Agarwal's Location
Hyderabad, Telangana, India, India
Shraddha Agarwal's Contact Details

Shraddha Agarwal work email

Shraddha Agarwal personal email

About Shraddha Agarwal

As a dedicated service management executive with over 15 years of experience, I am passionate about delivering operational excellence and fostering high-performance teams within dynamic, technology-driven environments. My career has been built on a strong foundation of strategic planning, process optimization, financial oversight, and stakeholder engagement.Throughout my journey, I have successfully led complex projects, ensuring they are delivered within scope, time, and budget, all while exceeding key performance indicators. My expertise spans team leadership, client relationship management, and cultivating a culture of continuous improvement. I am proud to have driven significant improvements in employee engagement and customer satisfaction, as well as increasing overall business performance.I have worked with leading organizations such as Cognizant Technology Solutions and Technovert Solutions, where I managed diverse teams and collaborated with clients like Google to deliver impactful results. I thrive in roles that challenge me to think strategically, innovate, and contribute to business growth.Let's connect to explore opportunities where I can bring my expertise in operational excellence, project management, and leadership to drive success for your organization!

Shraddha Agarwal's Current Company Details
Aireavu

Aireavu

View
Project Co-Ordinator
England, United Kingdom
Website:
aireavu.com
Employees:
9
Shraddha Agarwal Work Experience Details
  • Aireavu
    Project Co-Ordinator
    Aireavu
    England, United Kingdom
  • Cognizant
    Service Delivery Manager
    Cognizant Jun 2022 - Present
    Hyderabad, Telangana, India
    Client: Google• Client Engagement: Leading strategic interactions and planning capacities with key stakeholders, while ensuring robust performance monitoring.• Financial Oversight: Managing project budgets and financials to consistently align with fiscal targets.• Team Management: Overseeing personnel and ensuring compliance with SLAs and performance metrics.Achievements• Campaign Optimization: Directed a team of 113 to significantly enhance digital marketing efforts, increasing client satisfaction.• Standards Compliance: Strengthened adherence to SLAs and KPIs, improving project delivery and customer satisfaction.• Revenue Assurance: Implemented effective billing and collection strategies, consistently meeting financial goals.• Employee Satisfaction: Boosted employee engagement, raising satisfaction from 58% in 2022 to 83% in 2023. Additionally, a comprehensive onboarding process initiated in 2023 improved retention by 8%.
  • Technovert
    Project Manager
    Technovert Nov 2021 - May 2022
    Hyderabad, Telangana, India
    • Directed Project Initiatives: Orchestrated the launch and oversight of key projects, ensuring their timely and successful delivery.• Managed Resource Allocation: Verified the accurate update and maintenance of project data, ensuring resource allocation matched project timelines and objectives.• Oversaw Project Milestones: Rigorously assessed project timelines and budgets, maintaining strict adherence to set financial guidelines and deadlines.• Cultivated Client Partnerships: Fostered enduring relationships with clients and stakeholders through consistent updates and strategic communications.• Innovated Management Tools: Championed the creation of an organizational dashboard, enhancing visibility into project resources, financials, schedules, and risk assessments.• Streamlined Communications: Crafted and implemented a set of project communication standards, significantly improving information flow across projects as part of the PMO team.
  • Cognizant
    Team Manager
    Cognizant Jun 2015 - Nov 2021
    Hyderabad Area, India
    Client: Google• Quality Assurance and Team Leadership: Directed a team of 133 professionals to uphold rigorous quality standards in user experience enhancements.• Operational Oversight: Managed daily team operations, ensuring consistent productivity and adherence to key performance metrics.• Strategic Client Collaboration: Engaged with client leadership to drive product and process optimizations.Achievements• User Experience Optimization: Spearheaded User Acceptance Tests on search algorithms, significantly improving the end-user experience for a major search engine.• Innovative Customer Satisfaction Strategy: Developed and implemented a 5P categorization for customer satisfaction, facilitating precise identification and resolution of issues.• QA Team Expansion: Successfully expanded the Quality Assurance team, doubling its size within two months, and established a robust training program for a new overseas team.
  • Serco
    Pod Lead
    Serco Jan 2012 - May 2015
    Hyderabad Area, India
  • Kelly Services
    Analyst
    Kelly Services Dec 2009 - Dec 2011
    Hyderabad Area, India
  • Roulac Global Places
    Senior Data Analyst
    Roulac Global Places Jul 2007 - Dec 2009
    Hyderabad Area, India

Shraddha Agarwal Skills

Project Management Vendor Management Performance Management Training Microsoft Office Team Management Recruiting Process Improvement Operations Management Strategic Planning People Management Timelines Team Coordination Process Excellence Business Process Improvement

Shraddha Agarwal Education Details

Frequently Asked Questions about Shraddha Agarwal

What company does Shraddha Agarwal work for?

Shraddha Agarwal works for Aireavu

What is Shraddha Agarwal's role at the current company?

Shraddha Agarwal's current role is Project Co-Ordinator.

What is Shraddha Agarwal's email address?

Shraddha Agarwal's email address is ch****@****ail.com

What schools did Shraddha Agarwal attend?

Shraddha Agarwal attended Sambalpur University.

What skills is Shraddha Agarwal known for?

Shraddha Agarwal has skills like Project Management, Vendor Management, Performance Management, Training, Microsoft Office, Team Management, Recruiting, Process Improvement, Operations Management, Strategic Planning, People Management, Timelines.

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