Shraddha Dwivedi Email and Phone Number

1-Territory Manager for Sales & Service Assurance for Copper & Fiber B2B & B2C clients with help of team size of 30 + Engineers -Associate and backend team for Mumbai region ,Management to identify processimprovement &/Or training Opportunities.2-Provide detailed reporting & forecasting for delivery management & executive decision making. Drive process improvements & system projects to enhance team performance & resource utilization across the delivery organization.3-Work with D2C, Network planning, Finance, Legal, deployment , O&M to facilitate approvals & change request ,Responsibility to Coordinate with All Cross Functional team for Smooth Daily Operation .Acquire & Interpret data, analyse result & provide ongoing reports, Delivering result on given monthly target & reviewing them on weekly base with field team for excellence performance to be deliver.4- Facilitate contract workflow approval process between internal departments. Develop & execute daily & weekly action plans to meet Department Fiber Operation Performance expectations.5-Monitor & evaluate safe work practices & maintain a safe work environment, Checking Quality of work & ensuring work to be deliver in proper manner. Organize meetings with cross functional team to identify areas of improvement for projects, present to projects management & process implement.6- Good knowledge of MS-Excel (pivot, v-lookup), Few excel formulas) MS-Power Point, MS- Word.7-End to end responsible for installation (New,C2F,Shifting,Reconnection,F2C,Plan Upgrade etc.) alongwith KPI monitoring & Reduction of FONI & maintain, ensure material & Manpower Allocation & reconciliation to the team as per weekly plan. Provide project progress on a daily/ weekly/Monthly/quarterly basis.

1- Professionally Attended to CX & Sales-Service engineers concerns & providing Solutions in prompt Manner to increase Service & sales conversion .Excellent Written & Oral communication & presentation skills. 2-Deep understanding of CX requirements, & passion as per required to convert CX .Handling a 55+ Field engineer for Sales- service & KYC .Result oriented environment with external CX interaction for service.3-Managing team for fire TV hotspot & ensuring installation & KYC process at CX place in proper Manner & guidelines .Providing training to the field team for Service & KYC every week as per their performance to improve quality & retention percentage ,Designing & populating MIS reports on a daily basis to track the Progress of retention,KYC & Service .4-Responsible for Managing SLA within 2 hours above 95% target,90% KYC & installation within defined TAT. Preparing power point slides & documents to present daily & weekly basis to improve overall skills for Engineers & KYC Team.5-Reviewing SOP & Processes in close Collaboration with cross functional team. Handled several projects of service & KYC for the sales & operation team. Auditing documents & calls of engineer in daily basis & same verifying with the respective team Managers about improvement.5-have handled daily operations KYC & Service team to perform excellence. Had driven Proactive & reactive cx to save churn & ensure targets are achieved in prompt Manner .

1-Responsible for the retaining of the merchant & same to be get done by agents. building strong relationship with clients & merchants to promote digital solutions introduced by the company.2-Responsible for retaining & implementation & improvements with individuals for quality audit. Trained new joiners about magician products , Merchant Panel & CRM details maintain strong knowledge of all products, Accessories, pricing plans , Promotions & service features.3-Work with the O&M team to manage shift & team guidance for the operation.

1-Handeling Distributor Primary sales and secondary stock & Various things to generate Market Revenue .Responsible for day to day task Sales- Marketing and Operation.2-Managing 3 Distributor and 25 promoters Counters Including ISP and SPO Outlets in Urban and Rural Territory Ensuring Healthy ROI and ARPU for the Organization.3-Managing the Distribution cycle in all processes RTGS Payment Advice ,M paisa , Quarter Plan Revenue investment ROI Market Credits ,Team building ,Market hygiene Market Mapping Distribution Strategy .Appointed brand shop in the key markets to enhance the brand visibility and organization growth .4-providing training to prospecting and hunting existing customer another user in Vodafone .Doing Promotion and marketing tanning ,guidance build confidence and positive work environment .5-Ensuring Tremendous distribution expansive and taking care of retailors delight to motivate them for the business expansion and helping them to qualifying the Scheme. Arranging Impacting FOS & Retailors Training Sessions for the Communication of products and Processes.6-Orgniazing Engagement Programs for business partners to educate and to boost up their morale .Ensuring Vodafone Leadership Across the Market in the Assigned Territory .Enhancing and retanning maximum RMS Share Percentage .