• Strategic Planning and Vision: Develop and implement a long-term vision and strategic plan for the Visa and Immigration Services.• Team Leadership and Management: Oversee a team of immigration professionals and support staff, providing guidance, mentorship, and performance management.• Policy Development and Compliance: Keep abreast of changes in immigration laws, regulations, and policies at the national and international levels.• Stakeholder Engagement: Collaborate with government agencies, embassies, consulates, and other relevant stakeholders to maintain strong relationships, and exchange information.• Client Service Excellence: Ensure the delivery of high-quality services to clients, applicants, and stakeholders. Implement customer-centric approaches and monitor.

• Customer Engagement: Build and maintain strong relationships with existing and potential customers. Interact with them through various communication channels such as phone calls, emails, or face-to-face meetings.• Product/Service Knowledge: Develop an in-depth understanding of the products or services offered by the company. Be well-versed in their features, benefits, and competitive advantages to effectively communicate them to clients.• Needs Assessment: Conduct thorough needs assessments to understand the specific requirements of each customer. Ask relevant questions to identify pain points and offer tailored solutions.• Consultative Selling: Adopt a consultative approach to sales, where you act as an advisor to clients rather than just a seller. Provide insights and recommendations that meet their needs and objectives.