Armed with a Bachelor of Science in Computer Science from Mount Carmel College and currently enhancing Windstream's network capabilities as a Network Engineer, I bring a robust understanding of PBX and Voice services, fortified by proficiency in Fortinet technology. My academic journey laid the foundation for my technical competencies, which I leverage to perform intricate network checks and resolve complex issues within our SD-WAN infrastructure.At Windstream, the team and I are dedicated to identifying root causes and delivering effective resolutions to network incidents. Our collective efforts in testing circuits and conducting comprehensive layer 2 and layer 3 checks are pivotal in maintaining optimal network performance. I am committed to contributing my expertise to uphold the company’s service standards, ensuring that we stay ahead of the industry's ever-evolving technological demands.