Shraddha Nikam Email and Phone Number

- Guidance, mentorship and support to members of the Trust & Safety Team. - Managing the workflow performance of a group of over 10 agents ensuring adherence to targets.- Motivating the team to achieve high standards, dealing with and resolving problems and issues which arise, doing huddles and supporting the team.- Maintained outstanding levels of goals and KPIs (productivity and quality) to meet project requirements.

- Worked in a fast-paced environment, responding and reacting to priorities change quickly and efficiently.- Data Management - data collection, database update and cleaning, data verification.- Project Management, Process creation and improvement.- Cross-team coordination related to different projects- Identification of internal development opportunities in line with the Trust & Safety strategy- Development of strategies and policies on Trust & Safety topics in collaboration… Show more - Worked in a fast-paced environment, responding and reacting to priorities change quickly and efficiently.- Data Management - data collection, database update and cleaning, data verification.- Project Management, Process creation and improvement.- Cross-team coordination related to different projects- Identification of internal development opportunities in line with the Trust & Safety strategy- Development of strategies and policies on Trust & Safety topics in collaboration with relevant stakeholders and experts. Show less

Reviewing sensitive content in line with client guidelines- Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies- Working in a rapidly-changing industry and tolerating ambiguity while seeking to minimize uncertainty through quantitative insights- Working cross-functionally, critical thinking and attention to detail in a fast-paced and dynamic environment- Achieving… Show more Reviewing sensitive content in line with client guidelines- Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies- Working in a rapidly-changing industry and tolerating ambiguity while seeking to minimize uncertainty through quantitative insights- Working cross-functionally, critical thinking and attention to detail in a fast-paced and dynamic environment- Achieving and/or exceeding daily targets- Demonstrating methodical skills in applying policy to online content, while making accurate judgments according to company policies Show less

Linkedin - Contract (Acesoft)-Investigative reconciliation skills to efficiently identify and resolve issues of fraud.-Adept at monitoring and reviewing institutional transactions, and reconciling user accounts to identify fraud.-Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.-Identifying and contextualizing new fraud trends for managing elements in the company.-Analyzed large amounts of data to find patterns of… Show more Linkedin - Contract (Acesoft)-Investigative reconciliation skills to efficiently identify and resolve issues of fraud.-Adept at monitoring and reviewing institutional transactions, and reconciling user accounts to identify fraud.-Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.-Identifying and contextualizing new fraud trends for managing elements in the company.-Analyzed large amounts of data to find patterns of fraud and anomalies. Show less

Google - (Payroll Wipro)- Reviewed and labelled sensitive content in line with client policies to remove inappropriate content from the platform.-Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies