Shraddha Pancholi Email and Phone Number

(1) Observed Customer transactions to identify fraudulent activitysuch as account take over, refund request and C&R ratio.(2) Monitored constantly customer and transactional records toidentify unauthorized transactions and to deactivate Fraudulentaccounts.(3) Analyzed data and information to provide insights andrecommendations(4) Independently resolved problems related to processing refundthat required in-depth investigation.

(1) Assisted Customers using chat system or Email.(2) Provided timely responses to customer issues regarding itemsand promo code discounts.(3) Given detailed instructions or provided clarification about items,estimated delivery time and other details to prospective and existingcustomers. (4) Spoke with customers regarding escalated issues, evaluatedoptions and offered resolution.(5) I was able to quickly respond to multiple customers at a time tohelp resolve and fix any problems.

(1) I was setting sales goals and developing sales strategies.(2) Researched prospects and generated leads.(3) Handled customer questions, inquiries, and complaints.(4) Met daily, weekly, and monthly sales targets.