Shraddha Panday Email & Phone Number

Mumbai, Maharashtra, India

Singapore

Leading the social media strategy for the client's products and services. Driving engagement across social media to enhance the interaction on the client's products and services leading to increase brand visibility in the market contributing to increase sales of the products Enhancing Goodwill of the Brand in digital space Client Management and Services

Malaysia

Relocated from Mumbai Hsbc to Malaysia HSBC to setup a new team for APAC region managing Collections and Dialler Managing Operational Success making optimum use of talent and technology Servicing Asia Pacific and UK RegionsExpert in Customer service/ focussed industry especially Sales and CollectionsExcellent at managing people,Performance,KPIS,Stakeholders, PLA's etc Experienced at managing migrations , Projects , Business Continuity.Change Management : Strategic Changes in an organisation , Technology Changes in Organisations working closelywith IT departmentsRecognised and Awarded for building performing teams and generating excellent results .

Mumbai Area, India

Leading teams to drive technology culture change in the organisation Ensuring technological changes have minimum impact to Business as usual and organisational objectives are met .Effectively managing change by working closely with various stakeholders like , Strategy , IT , Operations etcTeam Management : Performance management , KPIs , PLAs , Coaching, Quality .

Mumbai Area, India

Ensuring effective utilisation of the Dialler technology in the centre Working closely with the Organisational leaders to drive the Culture change i.e Manual to Automation .Working closely with IT teams based locally and in the region( Hong Kong) Successfully contributing towards Implementation of Technology Change from Cimphony to Aspect Dialler Project ( Pre UAT Preparation > UAT> Stress test > Implementation> Post Implementation >PIR) Contribution towards various Change Initiatives led by the region and strategy team .Recognised for various performance related and successful change initiatives in the organisation Second Runner up for the I Play the Lead programme

Mumbai Area, India

Managing a team of Credit collection Analysts Ensuring the collection numbers are met on a monthly basis by the teamEnsuring Timely Call Coaching , Quality Parameters, KPIS , PLAs are met by the team members Arranging Call Calibrations and finalising Benchmarks CallsLiaising with various departments to ensure Business as usual.

Mumbai Area, India

Contacting Customers who are delinquent for their payments Meeting the expected Call parameters .Backing up the Team leader as needed

Mumbai Area, India

Sales and Insurance Specialist for Sai Service and automobiles for automobiles sold and serviced by Sai Service as well as Mahindra and Mahindra .

Bachelor'S Degree, Business/Commerce, General

Business/Commerce, General