• To handle Guest complaints, resolving the same & giving Excellent Guest Service.• Escalate important matters to the managers & assist them to resolve the same.• General administration (Transportation, Vendor Management)• Handling ticket sales counter, collecting the cash as per rates & tallying the same with Galaxy Software at the end of the day & handling over the tallied cash to accounts department.• Handling School/College & Corporate Group bookings staying connected with the marketing & sales team.• Maintaining Complimentary register, Ticket register, Wrist Band register & reconciling the same on daily basis.• Escorting guest and VIP’s throughout the park and giving total park information.• Handling/Responsible for whole Group booking front-end & back-end process. (Theme park & water park both)• Daily coordination with Marketing/Sales team for final group booking one day prior via mail.• Creating data sheet of all confirmed groups in Excel. (Predefined format).• Coordinating with group after arriving to the premises.• Handover of tickets to groups and collecting bulk payment.• Maintaining record of all groups in excel who visited to the park• Providing Tax invoice to the groups.◈ Work Profile : Managing administrative works related to store i.e. maintaining GRN Sheet, Stock Sheet, and Spoilage Sheet.Co-ordination with F&B Staff for their regular requirement of Stock as well as for the stock of special events/Parties.Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.Conducts all Shift Briefings for which ever shift he is handling.Conducts minimum1 hour of Training per week.Establishes and maintains effective customer/employee relation.To introduce new ways and means to minimize transaction time at ticketing counters.Develops formal training plans and conducts on the job-sessions for all employees of department.Co-ordinates with the Accounts Manager for special purchase require

• Create monthly reports for records, closed terminated records and completed chart audits.• Verified that information in the computer system was up-to-date and accurate.• Identified and resolve system and account issues.• Develop and create a more effective filling system to accelerate paper work processing.• Prepare data for inputting into databases.

Responsibilities :• Open Hospital in the mornings closes down in the evening.• Handle incoming calls and emails and routing appropriately.• Greet Doctors and Surgeons.• Welcome patients, families and visitors• Check in patients• Verify and fill in essential information in the medical record• Enter patient demographics and insurance information into the system• Confirm appointments and get referral information• Verify insurance coverage• Notify the medical assistant when a patient is ready• Maintain appointment schedulesMaintain cleanliness of the Hospital premises.• Collected right amount from patients, and correctly recorded information• Processed all payment types including cash, check, debit and credit cards.• Answered and routed phone calls to appropriate person.