During my internship at S.L. Raheja Hospital A Fortis Associate, I actively contributed to enhancing patient care, safety, and operational efficiency within the Quality Department. Here's an overview of my impactful contributions:Summer Internship Project - Discharge Process Optimization:I conducted an in-depth study to identify key factors contributing to delays in the discharge process. Employing tools such as Fishbone Diagram, I meticulously analyzed processes, collaborated with interdisciplinary teams, and proposed targeted improvements. Drug Formulary Audit - Inpatient Pharmacy: My role involved physically verifying medications in the pharmacy against the established drug formulary. Lab Staff Safety Adherence Audit: I conducted on-site audits of laboratory personnel to ensure proper usage of Personal Protective Equipment (PPE). By verifying PPE compliance, I contributed to a culture of safety and adherence to infection control protocols.Quality Rounds and Ward Audits:Collaborating with the nursing quality team, I conducted comprehensive quality rounds across hospital wards. This involved auditing patient files for completeness and accuracy, ensuring proper storage of high-risk medications in secure locations, verifying the maintenance of critical patient information on bedside boards, and assessing patient fall safety measures.I conducted an audit of patient-family communications within the ICU, focusing on the accurate completion of documentation by both physicians and attendants. The audit encompassed the verification of proper signatures, dates, and the presence of communication records for each day. My tenure at S.L. Raheja Hospital allowed me to apply theoretical knowledge in practical healthcare scenarios, and actively contribute to elevating patient care standards. Through these experiences, I gained insights into the intricate balance between quality assurance, patient safety, and operational excellence.

During my internship at Fortis Healthcare, I had the privilege of working within the Quality Department, where I played a pivotal role in ensuring impeccable patient experiences and maintaining compliance with industry standards. My key responsibilities included:MRD File Compliance: I conducted meticulous audits of medical records to ensure accurate and complete documentation. This involved verifying the proper completion of consent forms, assessing the adequacy of initial assessment sheets, all of which contributed to organized patient records.Inpatient Admission TAT Monitoring: I closely monitored the Turnaround Time (TAT) for inpatient admissions, ensuring a seamless transition from the outpatient department to the inpatient setting. By overseeing the process from admission recommendation to physical bed allocation, I enhanced patient satisfaction and reduced admission-related anxieties.Pre-NABH Preparation: As NABH accreditation was on the horizon, I took a proactive role in Standard Operating Procedure (SOP) formatting. My efforts contributed to a well-structured and documented approach, aligning the hospital's operations with the rigorous NABH standards.Telephonic Orders Audit: With a focus on patient safety and care, I audited inpatient registers to ascertain if telephonic orders provided by doctors were appropriately signed within the stipulated 24-hour window. This initiative helped enhance accountability and adherence to protocols.My time at Fortis Healthcare provided me with valuable insights into quality assurance, patient-centric care, and operational excellence in a healthcare setting. It was an enriching experience that further fueled my passion for improving healthcare delivery.