Shraddha Gupta Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Pune, Maharashtra

Diversely worked as Salesforce Consultant/Administrator/Business Analyst and below are some technical highlights :• Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.• Configured Salesforce Quote-To-Case flow and did custom coding to meet the new requirements as well as supported in Legacy data migration from FPX to Steelbrick.• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages.• Supervising the integration of Front end Applications by automation testing using Selenium and Provar.• Facilitated the creation of test scenarios and test scripts for UAT users.• Configured Salesforce including but not limited to Validation Rules, Workflows Rules, Approval process, Custom Labels, Custom settings, email alerts, field updates, User roles, Security Profiles, Profiles and Permissions.• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader.• Created Sharing rules for user groups and day to day permission to the users and support issues Sandbox refreshes.• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup, Assignment rules, Email-to-Case, Web-to-Lead Email- to-Case, Escalation Rules and Auto-Response rules.• Designed and implemented dashboards and tailored reports for sales and finance departments to show pipeline and vertical penetrations and also to continuously monitor data quality and integrity.• Conducted user and administration training sessions to help clients utilize Salesforce and respective programs.• Monitored teams’ adoption rates and responded as needed, providing them with training sessions, communication, and documentation.• Develop, document, maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity.

Bangalore, Karnataka

Worked as Java Developer and below are some key highlights:• Contribution in analysis, documentation, designing interfaces of a project.• Involved in coding and deployment of the project in ‘Display automatic payment option’ & ‘Allow customer to pay multiple bills at a time’ features. Technologies used: J2EE (Servlets, JSP, JDBC), JavaScript.• Involved in migration of web server of project from iPlanet 4 to iPlanet 7, Java version from JDK 1.4 to JDK 1.7, database from Oracle 9a to 11g, transaction type from CORBA to Web services.• Involved in manual testing, maintenance of the application and resolved production tickets.• Involved in scanning code for Security vulnerability accordance with Java coding Standard.

Bachelor'S Degree, Computer Engineering, Graduated With First Class

Bachelor's degree from Laxmi Narayan Institute of Technology, Gwalior

Secondary Education