Shradha Patel Email & Phone Number

West Point, Georgia, United States

West Point, Georgia, United States

Morrow, Georgia

 Managed and coordinated all training classes; enrolled trainees in training and kept track of training completion. Provided support to the facilitator in managing and engaging the classroom by preparing training materials and handouts and assisting with instruction. Assisted in the preparation of training technology and materials, including PowerPoint.

Morrow, Georgia

 Achieved preset targets and met required deadlines of increasing customer satisfaction. First in the team to achieve a 4.0 in customer satisfaction Answered customer telephone calls and responded to inquiries and concerns and provided solutions.  Successfully navigated through multiple computer systems and software to address customer needs and.

Atlanta, Georgia

 Contacted various suppliers and acquired invoices to be paid; processed invoices in the system. Coordinated with managers and supervisors of different departments to obtain accounts payable information.

Atlanta, Georgia

Provide benefits programs to individuals that help them with expenses when they face an illness or an accident. Explain and enlighten individuals on the changes taking place in the Affordable Care Act. Developing a portfolio of programs that meet with the needs of the individuals

Phoenix, Arizona

 Managed and directed employee performance and provided feedback for improving customer service, sales, and productivity. Implemented discounts and promotions via social media and advertising to bring in targeted customers. Increased profits by 60% through the implementation of one-on-one customer service. Improved customer satisfaction via increased.

Bachelor Of Science (B.S.), Computer And Information Systems

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance