Business Centre

Responsible for handling Site Operation ManagementAssist Facility & Operation Manager at the time of new project handover or during customizationHandled all the services that are provided within the facilityMade a favourable environment for the purpose and needs of the facilityUsed best business practices to manage and reduce operating costsManage House Keeping and Security staffHandle certain administrative tasks, such as preparing reports and invoice as per company’s standardEnsure security of building by research and implement various security measures, such as surveillance cameras or security staff members

Manage in house cafe (Restaurant) & manage day-to-day operations of the cafe.Responsible to coordinate with housekeeping, front office and food & beveragesEnsure all team members are performing there assign task promptlyResponsible for VIP guest service, effectively work on conflict resolutionPrepared various different monthly reports for both hotel and restaurantAssist senior manager to achieve yearly targets

Look for daily operation activitiesResponsible to maintain refrigerator, deep freezer and pastry cooler temperature and inventoryMaintain updated records of daily, weekly and monthly revenues and expensesNurture friendly relationships with customers to increase loyalty and boost our reputation

Help & Assist the Hotel Manager with all day taskTake charge of the room (for own shift) when the Hotel Manager is not around.Present at the lobby for any sort of guest query and assistanceMaintain the inventory of all linen stock and look after check in & check out procedureCheck all the arrival ready rooms before guest arrival

Responsible to handle the telephone and walk-in enquiries of prospectiveAnalyse customer feedback and provide strategic direction to continuously improve overall ratingCoordinate and negotiate with tour planners regarding rates, time & date to maintain client filesResponsible for getting corporate rates with hotels all over India for Domestic packagesMaintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profileVisit HNI Client/Professionals and convince them for tour booking

Effectively interact & coordinate with clients and establish friendly relationships with regular hotel clientsProvide upscale guest service experiences for clients throughout their stay. Actively listen to complaints and resolvePromote all hotel amenities, conveniences and programs offeredEnsure special guests, like disabled people, elderly, children and VIPs, receive personalized services