Shravan Shetty Email & Phone Number

Melbourne, Australia

Lead the Onshore/Offshore Middleware Team and ensure that all the delivery of all the activities arestreamlined.• Maintenance of Applications running on AWS Cloud environment.• Maintenance of Application running in Legacy Data Centre involving Middleware Technologies likeIBM WebSphere Application/ Portal/Process/ Servers / DataPower and Monitoring tools like Dynatrace,HP BSM, SiteScope, HP Diagnostics, HP BPM.• Troubleshooting various critical issues.• Establish operations maturity such that there are no escalations for reasons - related to skill, process,technology issues.• Perform RCA/RCF for critical issues.• Contribute towards defect prevention, Continuous Improvement activities.• Provide On-call Support whenever required.

Melbourne, Australia

One of the Oakton and now NTT Client wherein my major responsibility is to lead the Onshore andOffshore Middleware Team and provide Consulting related to Middleware Technologies and AWShosted applications.• Installation, Configuration and Maintenance of Middleware Technologies.• Maintenance of Application deployed in AWS Environment.• Creating CI/CD Pipeline to automate and streamline the deployment process.• Focus on Continuous Improvement to stabilize the environment and reduce the defect or incidents inthe environment.• Installation, Configuration and Maintenance of Dynatrace SAAS Environment.• Provide On-call support whenever required.

Melbourne, Australia

• Lead the Onshore/Offshore Middleware Team and ensure that all the delivery of all the activities arestreamlined.• Maintenance of Middleware Products running on WebSphere Application/ Portal/Process Servers andMonitoring tools like HP BSM, SiteScope, HP Diagnostics, HP BPM.• Troubleshooting various critical issues.• Establish operations maturity such that there are no escalations for reasons - related to skill, process,technology issues• Perform RCA/RCF for critical issues.• Contribute towards defect prevention• Provide On-call Support whenever required.

Melbourne, Australia

• One of the Oakton client wherein my major responsibility is to lead the Onshore and OffshoreMiddleware Team and provide Consulting related to Middleware Technologies.

Bengaluru Area, India

• Lead the Offshore Team and ensure that all the delivery of all the activities are streamlined.• Installation, Configuration and Maintenance of Middleware Products Websphere Application/Commerce Servers.• Establish operations maturity such that there are no escalations for reasons - related to skill, process,technology issues• Perform RCA for critical issues and deploy RCF.• Contribute towards defect prevention• Ensure to participate in effective Pooling, Cross Training, Cross Working, Dispatching and effectivework load utilization.• Improve service delivery quality and client references by focusing on each of our clients to ensure wedeliver quality service at the most competitive cost/price.

Bengaluru Area, India

• Worked as a System Support Specialist for Middleware Technologies involving WebSphereApplication/Portal Servers, IHS, Tomcat, Apache.• Installation, Configuration and Maintenance of Middleware Products WebSphere Application/PortalServers.• Configurations which includes complete configuration settings up on the application server which wererequired as per the project specificationsAdministration includes Administer WebSphere Application Servers and Portal Servers includesmonitoring health of application servers, deploying applications on servers, performance tuning andtroubleshooting, Supporting issues related on the web servers and troubleshooting the issues related tothe web servers.• Establish operations maturity such that there are no escalations for reasons - related to skill, process,technology issues• Analyse and find the Root cause for Critical Incidents or Major Outages.• Ensure New problems and solutions are added to the Problem Management database (Permanent Fixto repetitive problems).• Contribute towards defect prevention• Ensure timely communication on all issues both within ITD GD and outside customers.• Ensure to participate in effective Pooling, Cross Training, Cross Working, Dispatching and effectivework load utilization.• Improve service delivery quality and client references by focusing on each of our clients to ensure wedeliver quality service at the most competitive cost/price.• Received "Best Team Player Award" for resolving various issues during critical releases.• Received "ÏBM Blue Thanks Award" for resolving various issues from different customers.

Bengaluru, Karnataka, India

Requirements gathering and understanding the business needs.• Review of requirements and functional specifications.• Gap analysis, impact analysis and requirements mapping• Creating High Level and Low Level Design Documents• Planning ,designing and development of Business Objects Universes.• Creation of the Universe with Classes, Objects and Condition objects• Resolution of loops by creating aliases and contexts.• Creating Analytical Reports from the Universe for the end user to analyse.