Shrawan Singh Email and Phone Number

* Developing and executing comprehensive business development strategies to capitalize on opportunities within the BFSI sector. Penetrating new markets and expanding existing customer relationships.* Deep understanding of Cloud Computing and SaaS solutions, leveraging this knowledge to address BFSI industry pain points and drive efficiency, security, and cost savings for clients.* Establishing strong relationships with key stakeholders, including C-suite executives and IT decision-makers in BFSI organizations. Cultivating a network of industry contacts to generate leads and referrals.* Keeping abreast of industry trends, regulations, and emerging technologies impacting the BFSI cloud computing market. Utilizing market insights to inform sales strategies and product development initiatives.

Managed: NTT India Private Ltd, Yotta Network Services, Teleperformance, WNS Global Services, Tech Mahindra.* Skills: Enterprise Business · Business Case Preparation · C-Level Relationships · Software Sales · B2B Software · Account Management · Telecommunication Services · Platform as a Service (PAAS) · Cloud · Sales Operations · Digital Strategy · Infrastructure as a Service (IaaS) · Cloud Sales · Key Account Management · BFSI · Large Account Sales · Software as a Service (SaaS) · Sales Cycle Management.- Drive relationships with C-suite executives for Co-Innovation, Cloud Transformation, ROI realization and establish Jio as Strategic Partner for Clients.- Deep focus into advising clients in areas of Digital Disruption, Cloud and Cognitive journey, Data Science Experience and Analytics and Network transformation.- Expanding wallet share by driving business from areas beyond IT such as Marketing, Service Delivery and Telecom Network.- Advising clients in areas of Digital Disruption, Cloud and Cognitive journey, Data Science Experience and Analytics and Network transformation.

- Nutured existing relations with potential accounts through farming and constantly penetrate into large accounts.- Sales - Developing and aggressively identifying software sales opportunities through prospecting relationship development, technical discussions in U.S.A. and Canada with C - level and Director Level leads.- RFPs discovered worth $100,000 -$150,000 (Monthly).- Closed Accounts through Direct Sales, Version Upgrade, Migration, Renewals and partially through Channel sales for over $300,000 quarterly on average.- Conducting negotiations on sales deals with senior sales colleagues and arranging demos and evaluation for a large scale deployment.- Maintain the relation with existing customer and handle the queries.- Convert inquiry into an order.- Ensuring the KPIs (Key Performance Indicators) are exceeding the SLAs (Service Level Agreements) above client expectations and handling external client complaints, coordinating for root cause analysis & preparing CAPA. (Corrective and Preventive Actions).- Representing ROI’s to get the client to be confident about their investment with us.

- Responsible for achieving/managing quarterly, half yearly or yearly quota.Enters opportunities in pipeline tools and updates them weekly. Recommends and Implements Pipeline management practices.- Worked on Patent, SaaS model (software as a services). Build and deploy a territory account plan that includes working with partners, specialists.- Ability to implement margin recovery activities/strategies in full ownership of the account or in partial ownership depending on account coverage.- Reviews and designs sales policy and strategy.

- Coordinates/Owns account plans for strategic commercial accounts in the account planning process- Focuses on larger deals/opportunities and value and/or volume portfolio management, and selling a range of On- premise, hybrid and Cloud Based products and solutions.- Establishes a professional working relationship (up to the executive level) with clients, and develops a core understanding of the unique business needs.

- Handling Escalations – Real-time troubleshooting on call assistance for PC, Android and iOS devices.- Enhancing customers experience by cross-selling and upgrading their ongoing services to a higher version for a better experience.- Migrated to retentions to handle escalated clients planning to stop using the services and migrate to other service providers.- Major focus on overcoming the challenges experienced by the user and gradually working on upgrading them for a better experience at the same time generating business for the organization.

- Handled flight bookings Domestic and international with upselling of additional services like stay packages, meals etc.- Managed amendments and cancellation live bookings.- Worked on providing alternate options in case of an emergency flight reschedule/canceled by coordinating with the airlines.